Virgin Media O2 UK
3 Sheldon Square,
London, W2 6HY,
United Kingdom
London, W2 6HY,
United Kingdom
44 20 3005-7060
Communications
Virgin Media O2 UK Technographics
Virgin Media O2 UK Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Virgin Media O2 UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 Virgin Media O2 UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Virgin Media O2 UK has purchased the following applications: Amdocs MarketONE for Subscription and Recurring Billing in 2022, Oracle Cloud HCM for Core HR in 2021, Zinier for Field Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Virgin Media O2 UK is running and its propensity to invest more and deepen its relationship with Amdocs , Oracle , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Virgin Media O2 UK revenues, which have grown to $10.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Virgin Media O2 UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Virgin Media O2 UK Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amdocs | Legacy | Amdocs MarketONE | Subscription and Recurring Billing | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Virgin Media O2 UK implemented Amdocs MarketONE on a public cloud software as a service platform to deliver digital and over the top OTT subscription offerings, Apps Category . Amdocs MarketONE was deployed as a scalable SaaS instance to enable digital subscription merchandising and to support bundled offerings alongside existing broadband, mobile and entertainment packages.
The implementation focused on subscription and partner commerce capabilities, including consumer self service for adding entertainment subscriptions, billing orchestration to place entertainment charges on the monthly customer invoice, and catalog and bundling configuration to combine third party OTT services with core broadband and mobile products. Configuration work emphasized flexible product catalog entries and entitlement flows that allow customers to adopt single subscriptions or multi service bundles.
Deployment architecture used a public cloud hosted MarketONE tenancy, designed for scale and to accommodate additional OTT partners. Integration work aligned MarketONE to Virgin Media O2 billing and customer product systems, and to partner onboarding and provisioning flows required by streaming video service providers, enabling the platform to surface partner subscriptions in the consumer purchase and billing experience.
Operational governance and rollout targeted consumer digital commerce, product management, billing operations and partner operations teams within the UK organization. The Amdocs MarketONE deployment was positioned to enable Virgin Media O2 to add new OTT partners and to give customers flexibility to add multiple subscription services, delivering the seamless integration for streaming video services described in the program scope.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Virgin Media O2 UK implemented Oracle Cloud HCM as its Core HR solution. The joint venture between Virgin Media and O2 deployed Oracle Cloud HCM to unify employee data, enhance compensation processes and performance management, and simplify talent management across the organization.
The implementation concentrated on Core HR functional modules including centralized employee records and organizational management, compensation management, performance management, and talent management capabilities. Configuration work emphasized standardized job and pay structures, consolidated employee profiles, and automated performance cycle workflows to support consistent HR operations across the merged entity.
The cloud deployment established Oracle Cloud HCM as the system of record for employee data and centralized HR workflows for the companys UK operations, aligning HR, talent, and compensation functions under a single platform. The rollout addressed post-merger consolidation needs, enabling unified data governance and standardized HR processes across the joint venture.
Governance efforts focused on harmonizing policies, standardizing compensation approval and performance review workflows, and instituting centralized HR controls to support ongoing talent management. Oracle Cloud HCM remains the Core HR platform supporting Virgin Media O2 UKs consolidated HR and talent management objectives.
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zinier | Legacy | Zinier | Field Service Management | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, Virgin Media O2 UK selected Zinier as its preferred supplier for Field Service Management to automate field service workflows across the United Kingdom. The engagement targets field service and operations teams and aims to centralize routing, scheduling and dispatching to improve first-visit completion and resource utilization across UK operations.
Zinier was implemented to orchestrate routing, dispatching and technician-job matching, and to streamline scheduling and dispatching to reduce travel time and increase first-time fixes. Functional capabilities configured emphasize automated work order assignment, proximity-based technician matching, dynamic dispatch queues and schedule optimization logic consistent with Field Service Management platforms, supporting operational workflows for technicians and dispatch teams.
Go-live was initiated after the 2022 selection, with a wider rollout estimated in 2023, focusing rollout and adoption on field operations, scheduling and dispatch teams across the United Kingdom. The implementation positions Zinier as the Field Service Management application driving technician-job matching and centralized dispatch governance to support improved first-visit completion and enhanced resource utilization.
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OSS/BSS | ERP Services and Operations |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2019 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2019 | 2019 |
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Call Center | CRM |
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2019 | 2019 |
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CRM | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Virgin Media O2 UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Virgin Media O2 UK Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Virgin Media O2 UK Technographics
Virgin Media O2 UK is a Communications organization based in United Kingdom,
with around 16000 employees and annual revenues of $10.68 billion.
Virgin Media O2 UK operates a diverse technology stack with applications such as
Amdocs MarketONE, Oracle Cloud HCM and Zinier,
covering areas like Subscription and Recurring Billing, Core HR and Field Service Management.
Virgin Media O2 UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amdocs, Oracle and Zinier.
Virgin Media O2 UK recently adopted applications including
Tableau Pulse in 2024, Anaplan Platform in 2023 and Amdocs MarketONE in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Virgin Media O2 UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Virgin Media O2 UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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