VSP Vision Care
3333 Quality Dr,
Rancho Cordova, 95670, CA,
United States
Rancho Cordova, 95670, CA,
United States
1 916-851-5000
Insurance
VSP Vision Care Technographics
VSP Vision Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by VSP Vision Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 VSP Vision Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VSP Vision Care has purchased the following applications: SAP HCM (HR) for Core HR in 2010, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, PokitDok Dokchain for Blockchain Platform in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VSP Vision Care is running and its propensity to invest more and deepen its relationship with SAP , Seismic , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VSP Vision Care revenues, which have grown to $5.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VSP Vision Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
VSP Vision Care Tech Stack and Enterprise Applications
VSP Vision Care HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | Sparta Consulting | 2010 | 2011 |
In 2010 VSP Vision Care implemented SAP HCM (HR) as its Core HR application to consolidate human resources administration across its insurance operations in the United States, supporting approximately 14,000 employees. The SAP HCM (HR) deployment established a central personnel record and HR transaction hub aligned with Core HR functional requirements for workforce data consistency and HR process standardization.
Configuration work focused on core personnel administration and organizational management, with category-aligned functionality implemented for workforce administration, time and attendance tracking, and benefits-related HR processes consistent with a Core HR rollout. SAP HCM (HR) was configured to support employee master data lifecycle events, approval workflows, and role-based access for HR and people managers.
Sparta Consulting served as the implementation partner, leading configuration, testing, cutover planning, and knowledge transfer activities. The program organized governance with HR and IT stakeholders to operationalize SAP HCM (HR) as the single source of truth for employee information, and to transition ongoing support and process ownership to VSP HR and IT teams.
Post-implementation activities emphasized stabilization, end-user training, and documented HR process workflows to embed SAP HCM (HR) into VSP’s HR operating model. The deployment reflected a standard Core HR implementation approach for a large insurer, centralizing employee records and standard HR transactional processing under SAP HCM (HR).
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Learning and Development | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2014 | 2014 |
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VSP Vision Care AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, VSP Vision Care deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to introduce a real-time conversational channel for members and prospective customers. The implementation is categorized under Chatbots and Conversational AI and establishes a web-embedded chat interface as a primary digital touchpoint for customer service interactions.
The deployment leverages Salesforce Chat as a cloud-hosted conversational widget with browser-based agent console capabilities, session management, routing to live agents, and chat transcript capture consistent with Chatbots and Conversational AI workflows. Configuration focused on embedding the Salesforce Chat widget across customer support pages, standardizing chat handling workflows and escalation policies, and centralizing digital support operations to manage agent routing, proactive invitations, and transcript retention for downstream service processes.
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VSP Vision Care Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| PokitDok | Legacy | PokitDok Dokchain | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
In 2018, VSP Vision Care announced an investment in PokitDok and began collaboration to explore PokitDok Dokchain, a Blockchain Platform that meets HIPAA requirements. The initial engagement was channeled through VSP's innovation lab, The Shop, to pilot distributed ledger use cases relevant to insurance and provider network interactions.
The technical exploration of PokitDok Dokchain emphasized blockchain-native capabilities, including an immutable transaction ledger, identity and consent primitives, and smart contract orchestration for transactional workflows. Workstreams focused on secure data exchange, auditable transaction trails, consent management, and programmable workflow automation consistent with Blockchain Platform functional patterns.
Operational coverage for the pilots was centered in VSP's innovation lab and extended into collaborative experiments with members of the DokChain Alliance, a coalition of health systems, insurers, technology providers, and financial institutions. The program targeted business functions such as provider network coordination, eligibility and authorization workflows, and transactional settlement processes where distributed ledger governance and shared state could reduce reconciliation friction.
Governance and strategic participation were formalized in 2018 when VSP secured two observer seats on PokitDok’s board of directors and became an active contributor to the DokChain Alliance. That governance position informed pilot design and alliance-level interoperability discussions, positioning VSP to influence common standards and consortium operating practices around PokitDok Dokchain.
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VSP Vision Care Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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VSP Vision Care eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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VSP Vision Care CRM
VSP Vision Care ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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VSP Vision Care PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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VSP Vision Care IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management, Open-Source Database | IaaS |
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2015 | 2016 |
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IT Decision Makers and Key Stakeholders at VSP Vision Care
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | Finance | |
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Vice President Human Resources | VP | HR | |
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Payroll Manager | Manager | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Chief Operations Officer | CXO | Finance | |
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Vice President, Human Resources | VP | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Vice President, Human Resources | VP | HR | |
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Senior Human Resources Manager | Manager | HR | |
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HR Senior Manager | Manager | HR | |
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HR Business Partner | Manager | HR | |
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CTO | CXO | Finance | |
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Vice President and CISO | VP | IT | |
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Director, Software Engineering | Director | IT | |
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Director of Sales Enablement | Director | Sales | |
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Sr. Manager, Sales Enablement Learning and Development | Manager | Sales | |
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Senior Director, Business Enablment | Director | Sales | |
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Distribution Manager | Manager | Sales | |
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Apps Being Evaluated by VSP Vision Care Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from VSP Vision Care IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the VSP Vision Care digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD VSP Vision Care Technographics
VSP Vision Care is a Insurance organization based in United States,
with around 14000 employees and annual revenues of $5.60 billion.
VSP Vision Care operates a diverse technology stack with applications such as
SAP HCM (HR), Salesforce Chat (formerly Salesforce Live Agent) and PokitDok Dokchain,
covering areas like Core HR, Chatbots and Conversational AI and Blockchain Platform.
VSP Vision Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Salesforce and PokitDok.
VSP Vision Care recently adopted applications including
Demandbase One in 2023, Demandbase Orchestration in 2023 and Demandbase ABX Cloud in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of VSP Vision Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates VSP Vision Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete VSP Vision Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.