Grainger
100 Grainger Parkway,
Lake Forest, 60045-5201, IL,
United States
Lake Forest, 60045-5201, IL,
United States
1 847-535-1000
Distribution
Grainger Technographics
Grainger Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grainger and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23200 Grainger employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grainger has purchased the following applications: OpenText Vendor Invoice Management for AP Automation in 2020, Sterling Background Check for BackGround Screening in 2016, Redwood Tidal for Business Process Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grainger is running and its propensity to invest more and deepen its relationship with OpenText , Exela Technologies , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grainger revenues, which have grown to $16.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grainger intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grainger Tech Stack and Enterprise Applications
Grainger ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Vendor Invoice Management | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, Grainger implemented OpenText Vendor Invoice Management for SAP Solutions as an AP Automation initiative to streamline Accounts Payable operations. The deployment targeted the Accounts Payable function and focused on reducing paper-based processing, shortening invoice cycle times, and improving timeliness of supplier payments.
The implementation leveraged OpenText Vendor Invoice Management for SAP Solutions to present a familiar SAP-integrated user interface for end users, and to provide workflow orchestration and analytics reporting. Configuration emphasized automated invoice capture, validation and exception handling, and workflow routing to surface and resolve discrepancies more quickly and reduce processing delays.
Integration with SAP was central to the design, enabling unified invoice posting and approval state between the AP application and SAP financial records. Analytics reports were configured to provide insights into workflow backlogs and to help business systems and AP leadership prioritize throughput across the AP operation.
Governance changes included centralized monitoring of invoice workflows and updated AP processing controls to accelerate discrepancy resolution and approvals. Grainger reported improved invoice cycle times, more timely payments that support supplier discounts, and a reduction in Accounts Payable headcount of approximately 20 to 25 percent as part of the outcome.
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AR Automation | ERP |
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2010 | 2010 |
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2017 | 2018 |
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ERP Financial | ERP |
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2016 | 2016 |
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Expense Management | ERP |
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2011 | 2011 |
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Grainger HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2016 | 2016 |
In 2016, Grainger implemented Sterling Background Check from Sterling Talent Solutions to standardize candidate screening as part of its BackGround Screening capability. The initiative was led by Employment Practices and Compliance Manager Ebony Brumfield and targeted improvements to the candidate experience and hiring stakeholder cohesion across the distribution company.
Implementation concentrated on a consolidated screening workflow, using Sterling Background Check to provide criminal background checks, employment and education verifications, drug screening, and centralized account management. A gap analysis performed by Grainger identified these specific service areas as priorities, and the configuration emphasized streamlined access to screening results and clearer accountability for screening ownership.
Operationally, the deployment aligned with recruiting and employment practices teams and was intended to reduce time spent by compliance staff answering background check inquiries, while enabling hiring stakeholders to receive timely information for decision making. Sterling Talent Solutions supported the engagement with industry-specific best-practices guidance, and the vendor account team was cited as a key operational touchpoint for responsiveness and issue resolution.
Governance changes focused on creating cohesion in hiring stakeholders’ understanding of screening practices and on instituting more effective account management processes. The partnership delivered a steady stream of manufacturing and industrial market benchmarking and responsive support, which Grainger used to operate more proactively and to smooth and speed candidate screening workflows.
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Candidate Relationship Management | HCM |
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2023 | 2023 |
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Compensation Management | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2022 | 2022 |
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HR Compliance | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2005 | 2005 |
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Learning and Development | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2005 | 2005 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Succession and Leadership Planning | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Grainger ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Redwood Software | Legacy | Redwood Tidal | Business Process Management | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018 Grainger implemented Redwood Tidal as a Business Process Management platform. Tidal names Grainger among its global customers and the deployment was used to centralize and automate high volume enterprise workloads across Grainger's supply chain and distribution IT landscape in North America. The implementation positioned Redwood Tidal as a centralized orchestration layer for scheduled and event driven processes across distribution operations.
Configuration centered on workload automation, job scheduling and orchestration capabilities consistent with Business Process Management deployments. Functional capabilities implemented align with Tidal's supply chain and ERP automation use cases, including order to cash workflow orchestration, warehouse and job scheduling automation, and batch workload consolidation across peak processing windows. These capabilities were provisioned to reduce fragmentation of operational jobs and standardize execution models across the distribution environment.
Operational coverage targeted North America and spanned IT systems that support order processing, inventory movement and fulfillment workflows. Integrations were organized around enterprise scheduling and automation interfaces rather than point to point custom tooling, enabling centralized control of high volume jobs across distribution sites. The deployment provided a single control plane for run scheduling, monitoring and incident escalation across supply chain automation.
Governance emphasized centralization of scheduling policies, standard runbooks and role based access control for automation owners and operations teams. Rollout activity is described as onboarding high volume workloads into the Tidal orchestration fabric while preserving operational continuity for distribution functions. The cited vendor page lists Grainger as a global reference customer for Redwood Tidal without specifying quantified outcomes.
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Distribution ERP | ERP Services and Operations |
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2022 | 2022 |
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Facility Management | ERP Services and Operations |
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2012 | 2013 |
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Revenue Cycle Management | ERP Services and Operations |
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2012 | 2013 |
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Grainger AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Grainger Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Grainger Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Grainger eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Product Information Management | eCommerce |
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2022 | 2022 |
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Grainger SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2017 | 2017 |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Grainger CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2012 | 2012 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Grainger ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Grainger Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2014 | 2014 |
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Grainger SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Rebate Management | SPM |
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2020 | 2021 |
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Sales Performance Management | SPM |
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2014 | 2014 |
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Grainger TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2021 | 2021 |
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Grainger PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2022 | 2022 |
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Grainger IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2022 | 2022 |
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Grainger CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Grainger Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2007 | 2007 |
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Grainger Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Grainger
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Grainger Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Grainger IT executives and key decision makers. This section highlights Grainger's latest recorded technology evaluations, including Palantir Foundry for Analytics and BI on 2025-02-22, SAP Commerce Cloud (ex Hybris) for eCommerce on 2024-12-17, and SAP SuccessFactors Employee Central for Core HR on 2024-06-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Grainger digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Grainger Technographics
Grainger is a Distribution organization based in United States,
with around 23200 employees and annual revenues of $16.48 billion.
Grainger operates a diverse technology stack with applications such as
OpenText Vendor Invoice Management, Sterling Background Check and Redwood Tidal,
covering areas like AP Automation, BackGround Screening and Business Process Management.
Grainger has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OpenText, Sterling Talent Solutions and Redwood Software.
Grainger recently adopted applications including
Appcast Xcelerate in 2023, Culture Amp in 2022 and Paradox Olivia Chatbot in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Grainger’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Grainger’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Grainger technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.