The Washington Trust Company
23 Broad Street,
Westerly, 02891-0512, RI,
United States
Westerly, 02891-0512, RI,
United States
1 401-348-1566
Banking and Financial Services
The Washington Trust Company Technographics
The Washington Trust Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Washington Trust Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 651 The Washington Trust Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Washington Trust Company has purchased the following applications: Bottomline ePay for Payment Processing in 2021, Fiserv DNA Bank Platform for Core Banking in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Washington Trust Company is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Washington Trust Company revenues, which have grown to $71.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Washington Trust Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Washington Trust Company Tech Stack and Enterprise Applications
The Washington Trust Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, The Washington Trust Company implemented Bottomline ePay for Payment Processing on their website, embedding online payment acceptance into customer-facing channels. Bottomline ePay is used to collect electronic payments through web-based payment forms and to centralize electronic receivables processing for the bank.
Configuration focused on payment acceptance workflows typical of Payment Processing platforms, including card and ACH authorization support, hosted payment pages to reduce PCI scope, tokenization for stored payment methods, and consolidated reporting for transaction reconciliation. The Bottomline ePay deployment was configured to support secure capture, settlement orchestration, and operational reporting consumed by the payments team.
Operationally the implementation sits on the public web estate and ties directly into internal receivables and customer service processes, enabling customer-facing payment workflows, exception management, and back office reconciliation. Governance is centered on centralized ownership by payments operations with controls for payment acceptance, dispute and exception handling, and routine reconciliation workflows.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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The Washington Trust Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, The Washington Trust Company implemented the Fiserv DNA Bank Platform as its Core Banking system, positioning the application at the center of the bank's enterprise transaction processing. The deployment targeted the bank's personal and business banking operations across its Rhode Island footprint and was managed under the bank's central technology organization.
The Fiserv DNA Bank Platform was configured to support standard core banking functions including account processing, deposit and loan servicing, and general ledger processing, with operational workflows for teller and back office posting and batch processing. Configuration work emphasized operational controls and automated processing consistent with Core Banking functional patterns, while preserving the bank's requirements for technology risk and business continuity planning.
Operational ownership and integration focused on the bank's technology, operations, information security, and customer service functions, with the CIO office coordinating infrastructure, project management, and security teams. The CIO led a team of information security professionals and managed an annual technology budget in the stated range, aligning platform implementation with information security controls, GLBA data inventory efforts, and audit readiness activities.
Governance and process changes accompanied the Fiserv DNA Bank Platform implementation, including new processes for strategic planning, vendor negotiation, project delivery, and customer service, and a redefined project management methodology that was presented to and approved by the board. The implementation was run in the context of formal audit and compliance activities, with the organization completing successful technology audits by FDIC and Wolf and Company, and leadership explicitly identified as negotiating and directing the Fiserv DNA Bank Platform engagement.
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The Washington Trust Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, The Washington Trust Company deployed Cisco Webex Meetings on its public website as the primary web conferencing capability. Cisco Webex Meetings is implemented as an Audio Video and Web Conferencing application to provide a customer-facing join point for client appointments and prospect engagement.
The deployment leverages core Audio Video and Web Conferencing features typical of Cisco Webex Meetings, including video and audio conferencing, screen sharing, meeting recording, scheduling and host controls. Meeting join links and embedded meeting entry points on the website enable browser-based sessions as well as native client access, aligning the web presence with synchronous customer engagement workflows.
Operational coverage includes corporate communications, client-facing commercial and wealth management teams, and branch staff for remote consultations and internal collaboration, with administrative oversight managed through the Webex management console. Governance emphasizes meeting access controls and meeting policy configuration to align conferencing use with banking operational procedures and compliance workflows.
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The Washington Trust Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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The Washington Trust Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2021 | 2021 |
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The Washington Trust Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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The Washington Trust Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The Washington Trust Company
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| No data found | ||||||
Apps Being Evaluated by The Washington Trust Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Washington Trust Company IT executives and key decision makers. This section highlights The Washington Trust Company's latest recorded technology evaluations, including Ceridian Dayforce Payroll for Payroll on 2026-02-10 and Alkami for Digital Banking on 2026-01-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Washington Trust Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-10 | The Washington Trust Company | Evaluated | Dayforce | Ceridian Dayforce Payroll | Payroll | HCM |
| 2026-01-15 | The Washington Trust Company | Evaluated | Alkami | Alkami | Digital Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD The Washington Trust Company Technographics
The Washington Trust Company is a Banking and Financial Services organization based in United States,
with around 651 employees and annual revenues of $71.0 million.
The Washington Trust Company operates a diverse technology stack with applications such as
Bottomline ePay, Fiserv DNA Bank Platform and Cisco Webex Meetings,
covering areas like Payment Processing, Core Banking and Audio Video and Web Conferencing.
The Washington Trust Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Fiserv and Cisco Systems.
The Washington Trust Company recently adopted applications including
Cloudflare CDN in 2022, Bottomline ePay in 2021 and Apple Pay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Washington Trust Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Washington Trust Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Washington Trust Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.