West Monroe
311 West Monroe Street, 14th Floor,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 312-602-4000
Professional Services
West Monroe Technographics
West Monroe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by West Monroe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 West Monroe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
West Monroe has purchased the following applications: Sprout Employee Advocacy for Talent Management in 2025, OnitX ELM for Legal Practice Management in 2022, LiveChat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems West Monroe is running and its propensity to invest more and deepen its relationship with Sprout Solutions , Onit , Kantata or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing West Monroe revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Monroe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
West Monroe Tech Stack and Enterprise Applications
West Monroe HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sprout Solutions | Legacy | Sprout Employee Advocacy | Talent Management | HCM | n/a | 2025 | 2025 |
In 2025, West Monroe implemented Sprout Employee Advocacy to centralize employee-driven social engagement and thought leadership across its consulting practices. The deployment targeted consultants and practitioners as primary users, reaching a reported 400 active users within the firm, and positioned Sprout Employee Advocacy as a Talent Management application supporting marketing and employee brand development.
The implementation emphasized content curation and personalized content delivery, with the marketing team curating industry-specific stories for healthcare, banks, and utilities and providing suggested messaging and images directly inside Sprout Employee Advocacy. Personalization was configured through an internal employee survey that filters visible content by selected topics, and the platform’s Suggest a Story capability was adopted to broaden curation with third-party articles. The marketing configuration also standardized suggested copy and imagery to streamline sharing and maintain brand consistency while preserving employee voice.
Operational coverage included marketing, practice leadership, and executive engagement, with practice leaders tracking sharing activity by practice. West Monroe used the application to enable consultants to build personal brands and amplify firm-level thought leadership, creating a systematic social strategy across core industry practices. The relationship between West Monroe, Sprout Employee Advocacy, Talent Management, and business functions is centered on marketing enablement and practice-level reputation building.
Governance and rollout combined top-down advocacy with hands-on training, executives endorsing the program and the CEO participating in an instructional intro video. The marketing team conducted one-on-one training sessions with executive leaders to model usage and encourage adoption, and established quarterly scorecards and leaderboards so practice leaders could monitor sharing activity. This governance model created transparency and accountability for advocacy activity and sustained ongoing engagement.
West Monroe documented measurable engagement outcomes tied directly to Employee Advocacy activity, reporting that visitors arriving from Employee Advocacy shares stay twice as long on the website and are twice as likely to convert. The firm also reported social media traffic in Q1 increased 123% year over year, with half of that traffic attributed to Employee Advocacy shares. These outcomes reinforced the use of Sprout Employee Advocacy as a Talent Management tool for expanding the firm’s social footprint and enabling employees to act as trusted industry voices.
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West Monroe ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Onit | Legacy | OnitX ELM | Legal Practice Management | ERP Services and Operations | n/a | 2022 | 2022 |
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Professional Services Automation | ERP Services and Operations |
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2020 | 2020 |
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West Monroe AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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West Monroe Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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West Monroe Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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West Monroe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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West Monroe ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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West Monroe PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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West Monroe TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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West Monroe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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West Monroe Managed Services Provider (MSP)
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Security MSP | Managed Services Provider (MSP) |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at West Monroe
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Manager, Immigration & Global Mobility | Manager | Finance | |
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General Counsel | CXO | Finance | |
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Senior Human Resources Manager | Manager | HR | |
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Chief Operating Officer | CXO | Finance | |
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Director of Client Success | Director | Operations | |
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Professional Services Application Specialist | Non Manager | IT | |
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Manager, Technology & Experience | Manager | IT | |
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Director of Financial Services | Director | Finance | |
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Director Tech Consulting | Director | Operations | |
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Managing Director / Partner | Director | Operations | |
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Director, Technology & Experience | Director | IT | |
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Apps Being Evaluated by West Monroe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from West Monroe IT executives and key decision makers. This section highlights West Monroe's latest recorded technology evaluations, including ADP TotalSource for PEO (Professional Employer Organization) on 2026-01-21, Mosaic HCM for Core HR on 2026-01-20, and SAP S/4 HANA for ERP Financial on 2025-12-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the West Monroe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-21 | West Monroe | Evaluated | ADP | ADP TotalSource | PEO (Professional Employer Organization) | Professional Services |
| 2026-01-20 | West Monroe | Evaluated | Mosaic HCM | Mosaic HCM | Core HR | HCM |
| 2025-12-15 | West Monroe | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
| 2025-11-12 | West Monroe | Evaluated |
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ERP Financial | ERP |
| 2025-10-29 | West Monroe | Evaluated |
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Workforce Analytics | HCM |
| 2025-09-24 | West Monroe | Evaluated |
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Digital Banking | ERP Services and Operations |
| 2025-07-29 | West Monroe | Evaluated |
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Medical Care Management | ERP Services and Operations |
| 2025-07-23 | West Monroe | Evaluated |
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Analytics and BI, Data Warehouse | Analytics and BI |
| 2025-07-22 | West Monroe | Evaluated |
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Manufacturing ERP | ERP Services and Operations |
| 2025-06-30 | West Monroe | Evaluated |
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Fleet Management | SCM |
FAQ - APPS RUN THE WORLD West Monroe Technographics
West Monroe is a Professional Services organization based in United States,
with around 2100 employees and annual revenues of $450.0 million.
West Monroe operates a diverse technology stack with applications such as
Sprout Employee Advocacy, OnitX ELM and LiveChat,
covering areas like Talent Management, Legal Practice Management and Chatbots and Conversational AI.
West Monroe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sprout Solutions, Onit and LiveChat, Inc..
West Monroe recently adopted applications including
Sprout Employee Advocacy in 2025, SHI International Managed Services in 2023 and OnitX ELM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of West Monroe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates West Monroe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete West Monroe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.