Western Maryland Health System
12500 Willowbrook Rd,
Cumberland, 21502-6393, MD,
United States
Cumberland, 21502-6393, MD,
United States
1 240-964-7000
Healthcare
Western Maryland Health System Technographics
Western Maryland Health System Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Western Maryland Health System and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1879 Western Maryland Health System employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Western Maryland Health System has purchased the following applications: Dimensional Insight for Analytics and BI in 2010, Microsoft 365 for Collaboration in 2019, SharpSpring Marketing Automation for Marketing Automation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Western Maryland Health System is running and its propensity to invest more and deepen its relationship with Dimensional Insight , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Western Maryland Health System revenues, which have grown to $389.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Western Maryland Health System intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Western Maryland Health System Tech Stack and Enterprise Applications
Western Maryland Health System Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dimensional Insight | Legacy | Dimensional Insight | Analytics and BI | Analytics and BI | n/a | 2010 | 2011 |
In 2010, Western Maryland Health System deployed Dimensional Insight to run the Diver Platform for Analytics and BI across its Cumberland, Maryland hospital and regional services. The deployment targeted quality-based reimbursement reporting, readmissions monitoring, and physician performance analytics to support clinical and financial oversight.
The implementation configured the Dimensional Insight Diver Platform to deliver near real time dashboards, standardized clinical and operational reports, and HSCRC-aligned measure calculations to support payer reporting workflows and internal quality measurement. Functional capabilities emphasized consolidated reporting for quality metrics, cohort-level readmissions surveillance, and physician performance scorecards.
Operational coverage focused on the Cumberland hospital and associated regional services, with analytics consumed by clinical quality teams, physician leaders, and finance stakeholders to reconcile discrepancies in reporting. Governance changes included aligning reporting definitions and workflows to HSCRC measures to ensure consistent inputs across departments and reporting periods.
Using Diver to align reporting with HSCRC measures, Western Maryland Health System moved from a $1.2M loss in FY2012 to a $1.3M gain by FY2014 and materially reduced readmissions and reporting discrepancies. The Dimensional Insight deployment thus supported measurable financial recovery and improved quality reporting accuracy.
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Western Maryland Health System Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Western Maryland Health System implemented Microsoft 365 for Collaboration. The organization’s public website signals active use of Microsoft 365, indicating a cloud-hosted Collaboration footprint to support enterprise communication and document workflows. Deployment is positioned to serve both clinical and administrative functions, centralizing email, calendar and collaboration tooling under a unified SaaS framework.
Microsoft 365 is used to provide core Collaboration capabilities including Exchange email, Microsoft Teams for synchronous communication, SharePoint and OneDrive for document management and intranet-style content, and co-authoring and file sharing workflows. Operational coverage addresses collaboration, information governance and care coordination responsibilities, with configuration considerations such as role-based access, data protection controls and mobile access to support distributed staff. The implementation establishes Microsoft 365 as the Collaboration platform for Western Maryland Health System, visible on the corporate website and embedded in day-to-day clinical and administrative communication processes.
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Collaboration | Collaboration |
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2022 | 2022 |
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Western Maryland Health System CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SharpSpring | Legacy | SharpSpring Marketing Automation | Marketing Automation | CRM | n/a | 2018 | 2018 |
In 2018 Western Maryland Health System deployed SharpSpring Marketing Automation on its public website to provide a centralized Marketing Automation capability for digital outreach and patient engagement. SharpSpring Marketing Automation is instrumented on site pages to capture visitor behavior and form submissions, and to trigger automated email workflows tied to digital touchpoints managed by marketing and communications teams.
The deployment uses SharpSpring Marketing Automation as a web delivered application, leveraging client side tracking scripts and hosted campaign assets to support campaign orchestration and behavioral segmentation consistent with Marketing Automation architectures. Functional capabilities implemented include email automation, landing page and form management, behavioral tracking and lead scoring, and workflow automation for patient and community outreach. Governance and operational ownership reside with marketing and communications, with configuration focused on campaign approval processes, contact data handling, and workflow alignment between digital channels and organizational communications.
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Western Maryland Health System IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Western Maryland Health System CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Western Maryland Health System
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Western Maryland Health System Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Western Maryland Health System IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Western Maryland Health System digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Western Maryland Health System Technographics
Western Maryland Health System is a Healthcare organization based in United States,
with around 1879 employees and annual revenues of $389.0 million.
Western Maryland Health System operates a diverse technology stack with applications such as
Dimensional Insight, Microsoft 365 and SharpSpring Marketing Automation,
covering areas like Analytics and BI, Collaboration and Marketing Automation.
Western Maryland Health System has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Dimensional Insight, Microsoft and SharpSpring.
Western Maryland Health System recently adopted applications including
Slack Connect in 2022, Cloudflare CDN in 2020 and Proofpoint Email Security and Protection in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Western Maryland Health System’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Western Maryland Health System’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Western Maryland Health System technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.