Western Union AU
1 Margaret St,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9231-9729
Banking and Financial Services
Western Union AU Technographics
Western Union AU Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Western Union AU and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Western Union AU employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Western Union AU has purchased the following applications: ADP PayForce for Payroll in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017, Adobe Experience Manager for Digital Asset Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Western Union AU is running and its propensity to invest more and deepen its relationship with ADP , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Western Union AU revenues, which have grown to $257.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Western Union AU intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Western Union AU Tech Stack and Enterprise Applications
Western Union AU HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP PayForce | Payroll | HCM | n/a | 2015 | 2015 |
In 2015, Western Union AU implemented ADP PayForce for Payroll. The engagement established an outsourced, end to end payroll deployment for Australia and New Zealand, with ADP PayForce managing pay processing for 300 employees across multiple legal entities within a 350 employee organization.
The ADP PayForce implementation covered full payroll functional workflows including monthly payroll administration for multiple entities, complex redundancy payroll calculations, monthly processing of third party payments for state payroll tax and superannuation, and recurring payroll reporting. ADP PayForce was used to produce monthly payroll reports across three Australia entities and two New Zealand entities, and to support annual bonus and salary processes and expatriate salary data provision for the global mobility team.
Operationally the deployment was integrated with Workday HRIS, with the team managing and maintaining Workday Compensation and Remuneration components alongside ADP PayForce payroll feeds. The implementation included provision of payroll documentation to external auditors and internal stakeholders globally, and coordination of data exchange between payroll and HR systems to support compensation, benefits, and expatriate payroll workflows.
Governance and process responsibilities centered on managing the outsourced end to end payroll relationship, coordinating monthly payroll cycles, resolving complex payroll issues, and liaising with the Compensation and Benefits team to ensure alignment on annual bonuses and salaries. The role also identified areas for improvement in payroll processing, ensured compliance with government and state regulations, and delivered payroll deadlines and audit support as part of the ADP PayForce Payroll operating model.
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Western Union AU Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Western Union AU deployed Adobe Connect to provide Audio Video and Web Conferencing capabilities embedded on its public website. Adobe Connect on the Western Union AU website is positioned to deliver synchronous web sessions for customer engagement and online-facing conferencing workflows.
The implementation leveraged Adobe Connect meeting rooms, webinar hosting, content sharing, and session recording features, configured to run within Western Union AU web pages and public portals. Configuration emphasis included meeting templates, role-based presenter controls, and persistent virtual rooms to support repeatable webinar and training events.
Operational coverage focused on customer-facing engagement and online training delivered through the corporate site, aligning Adobe Connect with digital customer interaction workflows. The deployment scope is oriented toward web-hosted sessions accessible from the site rather than internal-only conferencing, reflecting use of the Adobe Connect application in a customer engagement context.
Governance and workflow adjustments centered on attendee authentication, scheduling and access controls, and content lifecycle management for recorded sessions to meet financial services expectations for traceability and compliance. Western Union AU Adobe Connect Audio Video and Web Conferencing supports standardized session governance, branded experiences on the website, and consistent presenter role assignments for regulated customer interactions.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Western Union AU Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2015 | 2015 |
In 2015 Western Union AU deployed Adobe Experience Manager as a Digital Asset Management solution to support its public website. The Adobe Experience Manager implementation centralizes digital asset storage for the site, providing a managed repository for rich media, metadata-driven search, automatic rendition generation, and web-focused delivery workflows.
The implementation scope targeted marketing and web operations, enabling asset authoring, approval workflows, version control, and lifecycle management within Adobe Experience Manager. Architecture centers on the AEM asset repository integrated with the website content delivery layer and publishing processes, with governance oriented around metadata taxonomy and controlled publishing workflows to maintain brand and compliance across web channels.
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Digital Signing | Content Management |
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2021 | 2021 |
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Western Union AU CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Engagement, Customer Loyalty | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Western Union AU ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Western Union AU TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2012 | 2012 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Western Union AU IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Western Union AU CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Western Union AU
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Manager | Manager | IT | |
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Finance Manager | Manager | Finance | |
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HR Specialist | Manager | HR | |
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Head Of Operations | Director | Finance | |
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Apps Being Evaluated by Western Union AU Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Western Union AU IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Western Union AU digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Western Union AU Technographics
Western Union AU is a Banking and Financial Services organization based in Australia,
with around 350 employees and annual revenues of $257.0 million.
Western Union AU operates a diverse technology stack with applications such as
ADP PayForce, Adobe Connect and Adobe Experience Manager,
covering areas like Payroll, Audio Video and Web Conferencing and Digital Asset Management.
Western Union AU has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP and Adobe Systems.
Western Union AU recently adopted applications including
DocuSign eSignature in 2021, Hotjar in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Western Union AU’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Western Union AU’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Western Union AU technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.