Miami, 33130, FL,
United States
WGY Entertainment LLC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by WGY Entertainment LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42 WGY Entertainment LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WGY Entertainment LLC has purchased the following applications: GoDaddy for Application Hosting and Computing Services in 2016, AnswerFirst for Call Center in 2020, Zoho SalesIQ for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WGY Entertainment LLC is running and its propensity to invest more and deepen its relationship with GoDaddy , AnswerFirst , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WGY Entertainment LLC revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WGY Entertainment LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| AnswerFirst | Legacy | AnswerFirst | Call Center | CRM | n/a | 2020 | 2020 | In 2020 WGY Entertainment LLC implemented AnswerFirst as a Call Center Answering Services engagement to provide continuous client intake and outbound request handling. The deployment was explicitly aligned to the companys concierge, travel planning, and events business functions, extending client-facing coverage beyond in-house operating hours and embedding 24/7 answering into WGYs service model. AnswerFirst was configured to deliver live agent 24/7 answering, structured request intake and triage, message capture and prioritized handoff, and callback scheduling for time sensitive requests. Functional workflows emphasized scripted intake for concierge and VIP requests, escalation rules for urgent client needs, and capture of booking and event details to preserve handoff fidelity to WGY staff. Operationally the AnswerFirst service routes inbound contacts into WGYs internal workstreams by call forwarding and secure message delivery to the teams responsible for concierge, travel planning, and events coordination. The implementation supports continuous client servicing across WGYs service lines and standardizes request packaging so internal staff receive consistent, actionable request records. Governance changes included formalized call-handling scripts, documented escalation and callback procedures, and agreed response expectations between WGY and AnswerFirst to ensure consistent handoffs. The vendor relationship produced the stated outcome that AnswerFirst is able to answer client requests 24/7 and pass along requests to WGYs team, and that this capability significantly changed how WGY operates its concierge and events workflows. |
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho SalesIQ | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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