List of AnswerFirst Customers
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United States
Since 2010, our global team of researchers has been studying AnswerFirst customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AnswerFirst for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AnswerFirst for Call Center include: WGY Entertainment LLC, a United States based Leisure and Hospitality organisation with 42 employees and revenues of $9.0 million, R.W. Rogé & Company, Inc., a United States based Banking and Financial Services organisation with 56 employees and revenues of $9.0 million, Yanger Law Group, P.A., a United States based Professional Services organisation with 6 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using AnswerFirst, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The AnswerFirst customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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R.W. Rogé & Company, Inc. | Banking and Financial Services | 56 | $9M | United States | AnswerFirst | AnswerFirst | Call Center | 2020 | n/a | In 2020, R.W. Rogé & Company, Inc. deployed AnswerFirst as its Call Center Answering Services application to ensure client telephone contacts are handled by a live, professional representative. The deployment was driven by a need to preserve the firm’s client relationship standard, so calls to the advisory team are prioritized and answered by people rather than automated systems. The implementation configured AnswerFirst to provide live receptionist answering, structured message capture and delivery workflows, and scheduled overflow and after-hours coverage aligned with the firm’s meeting cadence. Functional capabilities implemented included call intake with human triage, message routing to advisors or client service staff, and event coverage for periods when internal staff attend weekly meetings or webinars. Operationally the service was aligned with the firm’s client service and advisory functions, providing a continuity layer for client-facing interactions across the entire team. Integration work focused on connecting AnswerFirst to the firm’s telephony routing and existing client service workflows so that incoming calls were seamlessly redirected to the external answering service during predefined windows. Governance centered on configuring service windows and escalation rules so that staff could meet or participate in webinars with confidence that client calls remained a top priority. Outcomes stated by the firm included maintained client access to a helpful, pleasant live person and peace of mind for advisors while they attended internal meetings. | |
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WGY Entertainment LLC | Leisure and Hospitality | 42 | $9M | United States | AnswerFirst | AnswerFirst | Call Center | 2020 | n/a | In 2020 WGY Entertainment LLC implemented AnswerFirst as a Call Center Answering Services engagement to provide continuous client intake and outbound request handling. The deployment was explicitly aligned to the companys concierge, travel planning, and events business functions, extending client-facing coverage beyond in-house operating hours and embedding 24/7 answering into WGYs service model. AnswerFirst was configured to deliver live agent 24/7 answering, structured request intake and triage, message capture and prioritized handoff, and callback scheduling for time sensitive requests. Functional workflows emphasized scripted intake for concierge and VIP requests, escalation rules for urgent client needs, and capture of booking and event details to preserve handoff fidelity to WGY staff. Operationally the AnswerFirst service routes inbound contacts into WGYs internal workstreams by call forwarding and secure message delivery to the teams responsible for concierge, travel planning, and events coordination. The implementation supports continuous client servicing across WGYs service lines and standardizes request packaging so internal staff receive consistent, actionable request records. Governance changes included formalized call-handling scripts, documented escalation and callback procedures, and agreed response expectations between WGY and AnswerFirst to ensure consistent handoffs. The vendor relationship produced the stated outcome that AnswerFirst is able to answer client requests 24/7 and pass along requests to WGYs team, and that this capability significantly changed how WGY operates its concierge and events workflows. | |
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Yanger Law Group, P.A. | Professional Services | 6 | $1M | United States | AnswerFirst | AnswerFirst | Call Center | 2019 | n/a | In 2019, Yanger Law Group, P.A. implemented AnswerFirst, deploying a Call Center Answering Services solution to provide continuous client intake and after hours call handling. The small professional services firm of six employees serves clients in nearly 30 states and in countries from China to the United Kingdom and Central America, and relied on AnswerFirst to ensure contactability across jurisdictions. The AnswerFirst implementation centered on 24/7 live call answering, professional call screening, structured message capture and routed message delivery, and coordination of appointments and client intake workflows. Configuration emphasized scripted call flows and escalation paths consistent with legal intake and triage workflows. These capabilities align with common Call Center Answering Services functional modules such as live operator handling, message logging, and scheduling coordination, tailored to law firm client engagement. Operationally the service functions as the firm's external client contact layer, supporting front office and client intake across practice areas and geographic locations. Yanger Law Group characterizes AnswerFirst as a strategic partner that provides 24/7 availability, courteous and efficient handling, and reliable connection to clients and potential clients. Governance and ongoing coordination are described as collaborative between the firm and AnswerFirst, preserving consistent intake procedures and ensuring continuity of contact. |
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