Wonga South Africa Technographics
Wonga South Africa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wonga South Africa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 94 Wonga South Africa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wonga South Africa has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2019, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wonga South Africa is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wonga South Africa revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wonga South Africa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wonga South Africa Tech Stack and Enterprise Applications
Wonga South Africa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Wonga South Africa implemented Salesforce Chat (formerly Salesforce Live Agent) on its website. The Salesforce Chat deployment is categorized under Chatbots and Conversational AI and provides an embedded web chat channel to capture inbound customer inquiries for the retail business. The implementation focused on customer support workflows, routing live conversations to support agents and preserving chat transcripts for follow up. The deployment targeted the Wonga South Africa web storefront and operated within a single-country support scope.
Configuration centered on an embedded Salesforce Chat web widget, real-time agent console routing, session management and transcript capture consistent with Chatbots and Conversational AI capabilities. Functional modules implemented included real-time routing to available agents, canned responses and session handoff to human agents, enabling agents to manage concurrent web conversations. The architecture connected the browser-based chat widget to Salesforce-hosted agent interfaces, providing a cloud-based channel for live customer interaction. Governance work focused on operationalizing chat as the primary web contact point, aligning agent queues and response templates to support web inquiries.
|
Wonga South Africa Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Wonga South Africa implemented Microsoft 365 as its cloud collaboration platform. Microsoft 365 is referenced on Wonga South Africa's public website and serves as the primary Collaboration suite for the organization. The deployment leverages core Microsoft 365 capabilities including Exchange Online for corporate email, SharePoint Online for document management and intranet content, Microsoft Teams for synchronous collaboration, and OneDrive for individual file synchronization.
Operational scope centers on internal business functions such as employee communication, document collaboration, and knowledge management across corporate departments. Administration is organized through a centralized Microsoft 365 tenant model with role based administration, user provisioning via the Microsoft 365 admin interfaces, and policy controls for access and security. Wonga South Africa Microsoft 365 Collaboration is positioned to support core corporate workflows and internal collaboration needs.
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Wonga South Africa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2017 | 2017 |
In 2017, Wonga South Africa implemented Salesforce Sales Cloud. Salesforce Sales Cloud is used as their Sales Automation,CRM,Sales Engagement platform and is exposed on their public website to capture online leads and manage customer sales interactions, reflecting a cloud SaaS deployment of the Salesforce Sales Cloud application tied to web facing lead capture.
The deployment centers on core CRM and sales engagement capabilities, including lead and contact management, opportunity tracking, account management, sales pipeline visualization, forecasting, reporting and activity based engagement workflows consistent with Sales Automation,CRM,Sales Engagement use cases. Configuration emphasized standardized opportunity stages and lead qualification processes to align the sales function across Wonga South Africa commercial teams. The website instrumentation channels online customer flows into Salesforce Sales Cloud where sales users handle follow up and engagement. Governance is oriented around centralized pipeline management and CRM configuration controls to maintain consistent sales processes across the organization.
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Wonga South Africa ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
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Wonga South Africa TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2016 | 2016 |
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Wonga South Africa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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|
|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Wonga South Africa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Chief Technology Officer | CXO | IT | ||||
| Technical Operations Manager | Manager | Operations | ||||
| CEO | CXO | Finance | ||||
| TechOps Engineer | Manager | IT |
Apps Being Evaluated by Wonga South Africa Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||