AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Wonga South Africa Tech Stack and Enterprise Applications

Wonga South Africa AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, Wonga South Africa implemented Salesforce Chat (formerly Salesforce Live Agent) on its website. The Salesforce Chat deployment is categorized under Chatbots and Conversational AI and provides an embedded web chat channel to capture inbound customer inquiries for the retail business. The implementation focused on customer support workflows, routing live conversations to support agents and preserving chat transcripts for follow up. The deployment targeted the Wonga South Africa web storefront and operated within a single-country support scope. Configuration centered on an embedded Salesforce Chat web widget, real-time agent console routing, session management and transcript capture consistent with Chatbots and Conversational AI capabilities. Functional modules implemented included real-time routing to available agents, canned responses and session handoff to human agents, enabling agents to manage concurrent web conversations. The architecture connected the browser-based chat widget to Salesforce-hosted agent interfaces, providing a cloud-based channel for live customer interaction. Governance work focused on operationalizing chat as the primary web contact point, aligning agent queues and response templates to support web inquiries.
Wonga South Africa Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
In 2019, Wonga South Africa implemented Microsoft 365 as its cloud collaboration platform. Microsoft 365 is referenced on Wonga South Africa's public website and serves as the primary Collaboration suite for the organization. The deployment leverages core Microsoft 365 capabilities including Exchange Online for corporate email, SharePoint Online for document management and intranet content, Microsoft Teams for synchronous collaboration, and OneDrive for individual file synchronization. Operational scope centers on internal business functions such as employee communication, document collaboration, and knowledge management across corporate departments. Administration is organized through a centralized Microsoft 365 tenant model with role based administration, user provisioning via the Microsoft 365 admin interfaces, and policy controls for access and security. Wonga South Africa Microsoft 365 Collaboration is positioned to support core corporate workflows and internal collaboration needs.
Wonga South Africa CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Sales Cloud Sales Automation, CRM, Sales Engagement CRM n/a 2017 2017
In 2017, Wonga South Africa implemented Salesforce Sales Cloud. Salesforce Sales Cloud is used as their Sales Automation,CRM,Sales Engagement platform and is exposed on their public website to capture online leads and manage customer sales interactions, reflecting a cloud SaaS deployment of the Salesforce Sales Cloud application tied to web facing lead capture. The deployment centers on core CRM and sales engagement capabilities, including lead and contact management, opportunity tracking, account management, sales pipeline visualization, forecasting, reporting and activity based engagement workflows consistent with Sales Automation,CRM,Sales Engagement use cases. Configuration emphasized standardized opportunity stages and lead qualification processes to align the sales function across Wonga South Africa commercial teams. The website instrumentation channels online customer flows into Salesforce Sales Cloud where sales users handle follow up and engagement. Governance is oriented around centralized pipeline management and CRM configuration controls to maintain consistent sales processes across the organization.
Wonga South Africa ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2019 2019
Wonga South Africa TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2016 2016
Wonga South Africa IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Wonga South Africa

First Name Last Name Title Function Department Email Phone
Chief Technology Officer CXO IT
Technical Operations Manager Manager Operations
CEO CXO Finance
TechOps Engineer Manager IT

Apps Being Evaluated by Wonga South Africa Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wonga South Africa IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wonga South Africa digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Wonga South Africa Technographics
Wonga South Africa is a Retail organization based in South Africa, with around 94 employees and annual revenues of $12.0 million.
Wonga South Africa operates a diverse technology stack with applications such as Salesforce Chat (formerly Salesforce Live Agent), Microsoft 365 and Salesforce Sales Cloud, covering areas like Chatbots and Conversational AI, Collaboration and Sales Automation, CRM, Sales Engagement.
Wonga South Africa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce and Microsoft.
Wonga South Africa recently adopted applications including Cloudflare CDN in 2022, Microsoft Azure CDN in 2022 and Microsoft 365 in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wonga South Africa’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Wonga South Africa’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wonga South Africa technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.