Worldpay for FIS
25 Walbrook,
London, EC4N 8AF,
United Kingdom
London, EC4N 8AF,
United Kingdom
44 80 0096-3997
Professional Services
Worldpay for FIS Technographics
Worldpay for FIS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Worldpay for FIS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Worldpay for FIS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Worldpay for FIS has purchased the following applications: Worldpay for Payment Processing in 2020, PeopleFluent Talent Acquisition for Recruiting in 2018, Intelligent Voice LexiQal for Speech Recognition AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Worldpay for FIS is running and its propensity to invest more and deepen its relationship with WorldPay , Peoplefluent , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Worldpay for FIS revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Worldpay for FIS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Worldpay for FIS Tech Stack and Enterprise Applications
Worldpay for FIS ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WorldPay | Legacy | Worldpay | Payment Processing | ERP | n/a | 2020 | 2020 |
|
Worldpay for FIS HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Peoplefluent | Legacy | PeopleFluent Talent Acquisition | Recruiting | HCM | n/a | 2018 | 2018 |
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Workforce Management | HCM |
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2021 | 2021 |
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Worldpay for FIS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intelligent Voice | Legacy | Intelligent Voice LexiQal | Speech Recognition AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Worldpay for FIS implemented Intelligent Voice LexiQal, a Speech Recognition AI solution, as part of an enterprise contact centre and IVR programme. The deployment targeted the natural language IVR initiative covering three UK IVRs and two US IVRs and was aligned to the broader consolidation onto the FIS strategic cloud contact centre platform.
Intelligent Voice LexiQal was configured to deliver automatic speech recognition, natural language understanding for voice enabled self service, real time transcription and call level tagging to feed speech analytics. The implementation included configuration to surface detected intents and routing recommendations directly into contact centre workflows and quality assurance processes.
The solution integrated with the cloud hosted Nuance IVR for natural language capture and interoperated with the Nice CXOne contact centre environment, Verint workforce management and quality assurance workflows, and the FICO Decisioning Making Platform used in onboarding. Operational coverage spanned multiple global business areas with explicit UK and US IVR scope and coordination with customer facing web portals and internal knowledge management systems.
Governance was implemented through weekly project working groups led by a Programme Manager to interlock technology and business plans, and monthly steering committees to communicate progress and secure stakeholder decisions. The programme also restructured processes for workforce management and QA to absorb voice enabled routing, speech analytics outputs and screen recording assets.
The Intelligent Voice LexiQal deployment was presented as a capability to improve customer experience, increase routing accuracy and reduce call transfers between agents, while enabling ongoing speech analytics and screen recording for quality and insight. Source materials did not provide quantified outcomes or cost data.
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Worldpay for FIS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
|
2015 | 2015 |
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Collaboration | Collaboration |
|
2022 | 2022 |
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Worldpay for FIS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Worldpay for FIS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
|
2017 | 2017 |
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Customer Support | CRM |
|
2016 | 2016 |
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Customer Support | CRM |
|
2013 | 2013 |
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Data Management Platform | CRM |
|
2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
|
2013 | 2013 |
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Interactive Voice Response (IVR) | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Tag Management | CRM |
|
2017 | 2017 |
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Worldpay for FIS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Performance Management | ITSM |
|
2019 | 2019 |
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IT Service Management | ITSM |
|
2020 | 2020 |
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IT Service Management | ITSM |
|
2018 | 2018 |
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Worldpay for FIS TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
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Worldpay for FIS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Transactional Email | PaaS |
|
2021 | 2021 |
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Worldpay for FIS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
|
2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Worldpay for FIS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Customer Management | Director | Customer Service | |
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Customer Service Representative | Manager | Customer Service | |
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Director of Implementation EMEA | Director | Finance | |
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Customer Service Officer | Manager | Customer Service | |
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Customer Experience Officer | Manager | Customer Service | |
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Director of Implementation, Enterprise EMEA | Director | Finance | |
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Apps Being Evaluated by Worldpay for FIS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Worldpay for FIS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Worldpay for FIS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Worldpay for FIS Technographics
Worldpay for FIS is a Professional Services organization based in United Kingdom,
with around 5500 employees and annual revenues of $5.00 billion.
Worldpay for FIS operates a diverse technology stack with applications such as
Worldpay, PeopleFluent Talent Acquisition and Intelligent Voice LexiQal,
covering areas like Payment Processing, Recruiting and Speech Recognition AI.
Worldpay for FIS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as WorldPay, Peoplefluent and Intelligent Voice.
Worldpay for FIS recently adopted applications including
Zoom in 2022, Slack Connect in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Worldpay for FIS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Worldpay for FIS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Worldpay for FIS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.