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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Worldpay for FIS Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
WorldPay Legacy Worldpay Payment Processing ERP Financial Management n/a 2020 2020
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Peoplefluent Legacy PeopleFluent Talent Acquisition Recruiting HCM n/a 2018 2018
Workforce Management HCM 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intelligent Voice Legacy Intelligent Voice LexiQal Speech Recognition AI AI-Powered Application n/a 2021 2021
In 2021 Worldpay for FIS implemented Intelligent Voice LexiQal, a Speech Recognition AI solution, as part of an enterprise contact centre and IVR programme. The deployment targeted the natural language IVR initiative covering three UK IVRs and two US IVRs and was aligned to the broader consolidation onto the FIS strategic cloud contact centre platform. Intelligent Voice LexiQal was configured to deliver automatic speech recognition, natural language understanding for voice enabled self service, real time transcription and call level tagging to feed speech analytics. The implementation included configuration to surface detected intents and routing recommendations directly into contact centre workflows and quality assurance processes. The solution integrated with the cloud hosted Nuance IVR for natural language capture and interoperated with the Nice CXOne contact centre environment, Verint workforce management and quality assurance workflows, and the FICO Decisioning Making Platform used in onboarding. Operational coverage spanned multiple global business areas with explicit UK and US IVR scope and coordination with customer facing web portals and internal knowledge management systems. Governance was implemented through weekly project working groups led by a Programme Manager to interlock technology and business plans, and monthly steering committees to communicate progress and secure stakeholder decisions. The programme also restructured processes for workforce management and QA to absorb voice enabled routing, speech analytics outputs and screen recording assets. The Intelligent Voice LexiQal deployment was presented as a capability to improve customer experience, increase routing accuracy and reduce call transfers between agents, while enabling ongoing speech analytics and screen recording for quality and insight. Source materials did not provide quantified outcomes or cost data.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2017 2017
Audio Video and Web Conferencing Collaboration 2022 2022
Audio Video and Web Conferencing Collaboration 2020 2020
Audio Video and Web Conferencing Collaboration 2020 2020
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
Digital Signing Content Management 2020 2020
Web Content Management Content Management 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2022 2022
Account Based Marketing, Sales Engagement CRM 2021 2021
Customer Experience CRM 2017 2017
Customer Support CRM 2016 2016
Customer Support CRM 2013 2013
Data Management Platform CRM 2020 2020
Digital Advertising Platform CRM 2013 2013
Digital Advertising Platform CRM 2013 2013
Interactive Voice Response (IVR) CRM 2021 2021
Marketing Analytics CRM 2020 2020
Marketing Analytics, Sales Analytics, Customer Support CRM 2015 2015
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2013 2013
Tag Management CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2019 2019
IT Service Management ITSM 2020 2020
IT Service Management ITSM 2018 2018
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2017 2017
Database Management IaaS 2019 2019
Digital Workspace IaaS 2011 2011
IT Decision Makers and Key Stakeholders at Worldpay for FIS
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Worldpay for FIS Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Worldpay for FIS Technographics

Worldpay for FIS is a Professional Services organization based in United Kingdom, with around 5500 employees and annual revenues of $5.00 billion.

Worldpay for FIS operates a diverse technology stack with applications such as Worldpay, PeopleFluent Talent Acquisition and Intelligent Voice LexiQal, covering areas like Payment Processing, Recruiting and Speech Recognition AI.

Worldpay for FIS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as WorldPay, Peoplefluent and Intelligent Voice.

Worldpay for FIS recently adopted applications including Zoom in 2022, Slack Connect in 2022 and 6sense Account Engagement Platform in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Worldpay for FIS’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Worldpay for FIS’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Worldpay for FIS technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.