Xactly
221 Saratoga-Los Gatos Rd,
Los Gatos, 95030, CA,
United States
Los Gatos, 95030, CA,
United States
1 408-977-3132
Professional Services
Xactly Technographics
Xactly Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xactly and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Xactly employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xactly has purchased the following applications: ADP Workforce Now Payroll for Payroll in 2015, TeamSupport SnapEngage for Chatbots and Conversational AI in 2015, Domo for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xactly is running and its propensity to invest more and deepen its relationship with ADP , TeamSupport , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xactly revenues, which have grown to $190.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xactly intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xactly Tech Stack and Enterprise Applications
Xactly HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now Payroll | Payroll | HCM | n/a | 2015 | 2016 |
In 2015 Xactly implemented ADP Workforce Now Payroll as its core Payroll engine to centralize end to end payroll processing for approximately 1000 employees in the United States and 58 employees in Canada. The deployment positioned ADP Workforce Now Payroll as the operational system of record for wage and salary administration across the professional services organization.
Implementation work focused on configuring ADP Workforce Now Payroll functional modules for timekeeping validation, new hire onboarding data entry, W4 administration, direct deposit setup, wage and hourly rate maintenance, salary changes, voluntary deductions such as 401k, leave tracking for vacation and sick time, leave of absence handling, terminations, and bonus and commission posting. The team also established processes for manual check requests and ad hoc payroll adjustments, and maintained automated payroll registers and standard reporting within ADP Workforce Now Payroll.
Integrations and operational coverage included a US time and attendance implementation executed in collaboration with ADP, and continuous coordination with the Payroll Manager and the payroll vendor for cross functional payroll issues. Payroll processing included preparation and control of payroll general ledger entries and inspection of automated reports, which supported downstream financial accounting workflows and audit trails. The scope explicitly covered employee payroll files, semi monthly payroll source document filing, and employment verification services.
Governance and workflow changes emphasized layered audit controls, timesheet auditing to ensure correct calculations, processing of wage garnishments and levies, and ongoing monitoring of payroll accounts for accuracy. The implementation established recurring reconciliation steps, reporting to managers on leave balances and payroll liabilities, and year end W2 reporting and participation in the annual financial audit as the payroll point of contact.
Operational outcomes recorded in system operations included distributed payroll checks with 100 percent accuracy and maintained compliance with legal and institutional payroll requirements. The operational model included continual discrepancy research and resolution, maintained employee benefits enrollment within payroll records, and documented payroll processes to support annual audits and worker compensation reviews.
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Xactly AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Xactly implemented TeamSupport SnapEngage on its website. The TeamSupport SnapEngage deployment functions as a customer facing chat widget and conversational interface, classified under Chatbots and Conversational AI, to capture leads and handle inbound support inquiries. Deployment focused on real time live chat engagement with initial automated triage to route conversations to the appropriate internal queues, and the chat interface is hosted on Xactly public web properties to engage prospects and customers. The implementation emphasizes front end conversational engagement and session capture rather than backend platform replacement details.
Configuration centered on standard functional modules for live agent chat, canned responses, automated routing and conversation transcript capture. Operational scope includes customer support and pre sales engagement teams who consume chat transcripts and session data as part of service workflows and follow up processes. Governance includes scripted response management and escalation workflows to ensure consistent handling, with TeamSupport SnapEngage instrumented as the primary conversational channel on Xactly web properties and embedded into customer facing service processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Xactly Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Domo | Legacy | Domo | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, Xactly deployed Domo to provide Analytics and BI support for project management and reporting within its professional services organization. The implementation addressed project oversight for project managers as well as individual project delivery, covering engagements that ranged from $500,000 to $20,000 and durations from nine months to a few weeks.
Domo was configured to support project portfolio dashboards, status reporting, and executive summaries, leveraging Analytics and BI capabilities to consolidate visibility across projects. Operational tool use retained OpenAir for time-sheet billings, Smartsheet for project plans, budgets, status reports, UAT and issue tracking, Box for document repository needs, and DocuSign for document and project sign-offs, while Domo functioned as the primary reporting and analytics layer for project metrics. The configuration prioritized project-level and portfolio-level reporting, with data feeds and standardized metrics to support consistent status and budget visibility.
Governance centered on project managers who managed both oversight responsibilities and their own project sets, and rollout activities included ongoing management of new implementations and add-on projects. Processes emphasized use of Smartsheet for detailed tracking and issue management, Box and DocuSign for documentation and approvals, and Domo dashboards for consolidated reporting to support project management, finance and delivery stakeholders.
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Xactly Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2021 | 2021 |
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Xactly Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Xactly CRM
Xactly ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Xactly TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Xactly PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Xactly IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2017 | 2018 |
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Xactly CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Xactly
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Technical Manager - Big Data, Search & BI Analytics | Manager | IT | |
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Vice President Of Strategic Marketing | VP | Marketing | |
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VP, IT and Facilities | VP | IT | |
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Chief Human Resource Officer and VP Human Resources | CXO | HR | |
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Senior Director, HR Business Partner | Director | HR | |
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Customer PR and Communications Manager | Manager | Customer Service | |
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Sr. Manager, Quality Engineering | Manager | IT | |
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Apps Being Evaluated by Xactly Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xactly IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xactly digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Xactly Technographics
Xactly is a Professional Services organization based in United States,
with around 850 employees and annual revenues of $190.0 million.
Xactly operates a diverse technology stack with applications such as
ADP Workforce Now Payroll, TeamSupport SnapEngage and Domo,
covering areas like Payroll, Chatbots and Conversational AI and Analytics and BI.
Xactly has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, TeamSupport and Domo.
Xactly recently adopted applications including
Okta Identity Security Posture Management (ISPM) in 2024, Bizzabo Platform in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xactly’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Xactly’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xactly technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.