Xoserve
Lansdowne Gate, 65 New Rd,
Solihull, B91 3DL,
United Kingdom
Solihull, B91 3DL,
United Kingdom
44 12 1229-2000
Utilities
Xoserve Technographics
Xoserve Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xoserve and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 476 Xoserve employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xoserve has purchased the following applications: SAP S/4 HANA Finance for ERP Financial in 2018, SAP BW (Business Warehouse) for Data Warehouse in 2016, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xoserve is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , CIVIC Computing or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xoserve revenues, which have grown to $114.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xoserve intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xoserve Tech Stack and Enterprise Applications
Xoserve ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA Finance | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Xoserve implemented SAP S/4 HANA Finance as its ERP Financial backbone to stabilize core finance operations during a planned organizational separation and personnel transition. The deployment emphasized providing support and stability to maintain essential role activities and to capture handover materials required during the separation from National Grid and the broader SAP S/4HANA implementation timeline.
SAP S/4 HANA Finance was configured to support standard finance and accounting capabilities, including general ledger processing, accounts payable and receivable workflows, fixed asset accounting, period close orchestration, and statutory and management reporting. Configuration work focused on controls and process orchestration consistent with ERP Financial best practices to ensure continuity of essential finance functions.
Operational coverage centered on finance and shared services teams within Xoserve, with process documentation and role handover artifacts created to preserve institutional knowledge during personnel changes. The program combined application stabilization activities with knowledge capture, creating structured handover materials to support ongoing finance operations while new roles and responsibilities were established.
Governance emphasis was placed on role continuity, documentation standards, and handover procedures, aligning change management activities to the SAP S/4 HANA Finance rollout. The implementation narrative for Xoserve centers on operational stability, capture of critical process knowledge, and embedding SAP S/4 HANA Finance as the ERP Financial platform for core accounting and finance functions.
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Expense Management | ERP |
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2016 | 2016 |
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Xoserve Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI | n/a | 2016 | 2016 |
In 2016, Xoserve implemented SAP BW (Business Warehouse) as a Data Warehouse to deliver an SAP ISU/BW data archival solution. The engagement focused on the functional design and delivery of archival processes to capture and persist SAP IS-U transaction and master data for regulatory and long term retention use cases.
Workstreams included data modeling and ETL design inside SAP BW (Business Warehouse), development of archival data targets and dataflows, and orchestration of process chains for scheduled extraction, transformation, and load. Configuration concentrated on canonical archival structures, InfoObjects and data targets to preserve queryability and maintain data lineage, while automated batch processing handled regular archival windows consistent with Data Warehouse operational patterns.
Integration was explicitly with SAP IS-U transactional modules, establishing interfaces for meter and billing data extraction and handoffs into BW archival flows. Governance centered on data retention policy enforcement, archival job scheduling with approval gates, and exception handling workflows, and the scope covered billing and data management functions where archived records are required for compliance and operational lookup.
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Xoserve Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Xoserve implemented Microsoft 365 as its Collaboration platform to standardize productivity and internal communication across the organization. Microsoft 365 was positioned to support core business functions including email and calendaring, document collaboration, real-time meetings, and team chat to streamline day to day work across corporate roles.
The deployment configured core Microsoft 365 services such as cloud email, document libraries and cloud file storage, real-time conferencing and chat, and endpoint file synchronization, reflecting typical Collaboration category capabilities. Microsoft 365 tenant settings were aligned to enforce centralized access controls, sharing policies, data classification controls, and administrative governance for user lifecycle and external sharing.
Operational coverage targeted corporate departments responsible for IT, operations, and customer facing activities, embedding Microsoft 365 workflows into document lifecycles and communication processes. Governance emphasized tenant level configuration, role based access controls, and administrative oversight to maintain consistent collaboration behavior across business functions.
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Xoserve Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Xoserve CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2019 | 2019 |
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Utilities Customer Care and Billing | CRM |
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2015 | 2015 |
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Xoserve ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2023 | 2023 |
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Xoserve PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Replication | PaaS |
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2022 | 2022 |
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Master Data Management | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Xoserve IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Xoserve CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Xoserve
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Culture and Organisational Effectiveness | Director | HR | |
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Human Resources Officer | Manager | HR | |
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Training Delivery Lead | Manager | HR | |
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Chief Technology Officer | CXO | IT | |
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Technology Operations Director | Director | IT | |
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IT Service and Operations Manager | Manager | IT | |
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Chief Data Officer | CXO | IT | |
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Delivery Lead | Manager | Finance | |
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Chief Data Officer | CXO | IT | |
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Head of Customer Experience | Director | Customer Service | |
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Head of People Operations | Director | HR | |
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Senior People Operations Business Partner | Manager | HR | |
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Head of Customer Transformation | Director | Customer Service | |
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Apps Being Evaluated by Xoserve Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xoserve IT executives and key decision makers. This section highlights Xoserve's latest recorded technology evaluations, including Infor Birst Business Intelligence for Analytics and BI on 2025-10-28 and Legacy for Legacy System on 2025-10-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xoserve digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-28 | Xoserve | Evaluated | Infor | Infor Birst Business Intelligence | Analytics and BI | Analytics and BI |
| 2025-10-28 | Xoserve | Evaluated | Legacy Vendor | Legacy | Legacy System | Legacy |
FAQ - APPS RUN THE WORLD Xoserve Technographics
Xoserve is a Utilities organization based in United Kingdom,
with around 476 employees and annual revenues of $114.0 million.
Xoserve operates a diverse technology stack with applications such as
SAP S/4 HANA Finance, SAP BW (Business Warehouse) and Microsoft 365,
covering areas like ERP Financial, Data Warehouse and Collaboration.
Xoserve has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Microsoft.
Xoserve recently adopted applications including
ServiceNow ITSM in 2023, Syniti Replicate in 2022 and Syniti Knowledge Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xoserve’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Xoserve’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xoserve technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.