Yorkshire Ambulance Service Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Yorkshire Ambulance Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7200 Yorkshire Ambulance Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Yorkshire Ambulance Service has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, NICE Workforce Management for Workforce Management in 2014, NHS Pathways for Healthcare ERP in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Yorkshire Ambulance Service is running and its propensity to invest more and deepen its relationship with Oracle , Nice Systems , NHS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Yorkshire Ambulance Service revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yorkshire Ambulance Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE Workforce Management | Workforce Management | HCM | n/a | 2014 | 2014 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NHS | Legacy | NHS Pathways | Healthcare ERP | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Yorkshire Ambulance Service deployed NHS Pathways to support its NHS 111 service and urgent care triage operations. NHS Pathways is recorded under the Healthcare ERP category and is used to deliver clinical decision support and structured triage workflows for the trust.
Yorkshire Ambulance Service uses NHS Pathways for NHS 111 and has trained clinical advisors on Pathways as part of its urgent care and clinical triage process. The trust initiated a Pathways Project in 2024 to migrate 999 primary triage from AMPDS to NHS Pathways, a move intended to enable direct referrals and reduce duplicate triage, and specific 999 triage module usage is inferred from the trust DPIA and project announcements.
Implementation focused on configuring triage logic and decision support workflows within NHS Pathways to support clinical advisors, automate referral creation, and orchestrate escalation between NHS 111 and 999 triage streams. The configuration implies role based access controls for clinical staff and integration of referral pathways to urgent care services for operational continuity.
Governance for the Pathways Project included a DPIA and structured training for clinical advisors, indicating attention to clinical governance and data protection during rollout. Operational coverage centres on NHS 111 with planned extension to 999 primary triage across the trust, impacting urgent care, clinical triage, and call handling functions.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2020 | 2020 |
|
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|
Call Center, Customer Experience | CRM |
|
2019 | 2019 |
|
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Call Tracking and Recording | CRM |
|
2017 | 2017 |
|
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Tag Management | CRM |
|
2020 | 2020 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2018 | 2018 |
|
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|
|
|
Procurement | Procurement |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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