ZAGG
910 West Legacy Center Way, Suite 500,
Midvale, 84047, UT,
United States
Midvale, 84047, UT,
United States
1 801-263-0699
Retail
ZAGG Technographics
ZAGG Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ZAGG and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 ZAGG employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ZAGG has purchased the following applications: Adobe Commerce (ex Magento) for eCommerce in 2018, Zendesk Support Ticketing System for Customer Support in 2016, FloQast Close for Financial Consolidation and Close in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ZAGG is running and its propensity to invest more and deepen its relationship with Adobe Systems , Bigcommerce , Yotpo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ZAGG revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ZAGG intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ZAGG Data, Technology Stack, and Enterprise Applications
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, ZAGG implemented Adobe Commerce (ex Magento) as its core eCommerce platform. The deployment used Adobe Commerce Cloud storefronts alongside BigCommerce to provide a consolidated commerce layer for Domestic, EMEA, and APAC regions, establishing a platform-centric approach to online retail operations.
Adobe Commerce (ex Magento) was configured to support standard eCommerce functional modules including catalog management, product information and merchandising workflows, shopping cart and checkout orchestration, promotions and pricing rules, and order management processes. The implementation emphasized extensible storefront architecture and commerce-centric APIs to enable catalog, checkout, and fulfillment automation consistent with eCommerce platform patterns.
Integrations explicitly included enterprise line of business platforms from Microsoft, SAP, and WorkDay to align commerce transactions with ERP, CRM, and HCM functions. Operational coverage extended across eCommerce, merchandising, customer service, and finance teams, with commerce data flows integrated into downstream order-to-cash and customer record systems to support cross-functional operations.
Governance and rollout were steered by ZAGG’s Global Head of IT, who directed platform standards, acquisition decisions, and alignment with business partners to support long term technology direction and M&A activities. The governance model focused on centralized platform standards, cross-departmental process alignment, and phased regional rollouts across Domestic, EMEA, and APAC to stabilize commerce operations and maintain consistent configuration controls.
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eCommerce | eCommerce |
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2020 | 2020 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Support Ticketing System | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, ZAGG implemented Zendesk Support Ticketing System. The deployment targeted Customer Support workflows and was embedded on the ZAGG website to centralize inbound customer inquiries for its United States retail operations.
The Zendesk Support Ticketing System implementation encompassed core ticket management capabilities, omnichannel intake via the website web widget, a public help center for self service, email routing into the ticket queue, and standard workflow automation such as macros, triggers, and SLA handling. Configuration emphasized ticket lifecycle management, agent queuing and assignment, and reporting dashboards to support daily customer service operations.
Operational scope covered ZAGG’s customer service organization and the e commerce support channel, with the website acting as the primary front end for customer contact. Governance centered on centralized ticket routing, agent role configuration, and operationalizing Zendesk Support Ticketing System as the single source for customer inquiries and case tracking within the Customer Support function.
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Listing Management | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FloQast | Legacy | FloQast Close | Financial Consolidation and Close | EPM | n/a | 2020 | 2020 |
In 2020, ZAGG implemented FloQast Close to streamline its month end close processes and to strengthen financial control workflows. FloQast Close was adopted as part of ZAGG’s Financial Consolidation and Close tooling to provide structured task management and centralized close documentation for the corporate accounting organization.
ZAGG configured FloQast Close to operationalize accounting workflow automation, formalize close schedules and checklists, and centralize documentation for internal audit tasks. The deployment emphasized control and organized evidence capture, aligning routine reconciliation workflows and task ownership with a single close orchestration layer.
The implementation was paired with Workiva, creating an integrated chain from close orchestration to external regulatory reporting. That linkage enabled finance and internal audit teams at ZAGG Brands Inc. to feed consolidated close outputs into a reporting and compliance platform, supporting SEC reporting requirements and coordinated audit documentation.
Governance changes focused on consistent adherence to documented processes and improving internal audit readiness, helping to ensure SOX compliance needs are met. The combined use of FloQast Close and Workiva improved control over close artifacts and external reporting workflows without specifying additional infrastructure or third party integrators.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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VPN | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ZAGG
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Apps Being Evaluated by ZAGG Executives
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FAQ - APPS RUN THE WORLD ZAGG Technographics
ZAGG is a Retail organization based in United States,
with around 700 employees and annual revenues of $170.0 million.
ZAGG operates a diverse technology stack with applications such as
Adobe Commerce (ex Magento), Zendesk Support Ticketing System and FloQast Close,
covering areas like eCommerce, Customer Support and Financial Consolidation and Close.
ZAGG has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, Zendesk and FloQast.
ZAGG recently adopted applications including
Yotpo Reviews in 2021, Listrak in 2021 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ZAGG’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ZAGG’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ZAGG technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.