List of 15gifts Humara Customers
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United Kingdom
Since 2010, our global team of researchers has been studying 15gifts Humara customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 15gifts Humara for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 15gifts Humara for Chatbots and Conversational AI include: Virgin Media, a United Kingdom based Communications organisation with 15700 employees and revenues of $13.87 billion, EE United Kingdom, a United Kingdom based Communications organisation with 10000 employees and revenues of $11.80 billion, Vodafone, a United Kingdom based Communications organisation with 12000 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using 15gifts Humara, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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EE United Kingdom | Communications | 10000 | $11.8B | United Kingdom | 15gifts | 15gifts Humara | Chatbots and Conversational AI | 2014 | n/a | In 2014, EE United Kingdom deployed 15gifts Humara, Category "". EE implemented 15gifts Humara as a guided-selling conversational engine to capture data-rich customer profiles and deliver personalised recommendations for online sales, embedding the application into its UK digital sales footprint. The implementation focused on a conversational guided-selling module, profile enrichment and segmentation logic, and a recommendation engine that surfaces personalised product propositions. 15gifts Humara was configured to record interaction attributes and profile signals to inform decisioning and recommendation flows during online purchase journeys. Operational scope covered EE's UK digital sales channels and online commerce functions, aligning with ecommerce and digital merchandising teams. The partnership duration exceeded ten years and the deployment is reported to have driven an average 61.4% conversion uplift for online sales. Governance emphasized iterative refinement of conversational scripts, profile schemas, and recommendation rules to preserve personalization accuracy over time. Ongoing tuning of the guided-selling conversational engine supported sustained alignment with EE's online sales campaigns and customer engagement objectives. | |
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Virgin Media | Communications | 15700 | $13.9B | United Kingdom | 15gifts | 15gifts Humara | Chatbots and Conversational AI | 2014 | Now Interact | In 2014, Virgin Media implemented 15gifts Humara to introduce a guided-selling engine in its UK sales channels. The deployment addressed the Apps Category. The 15gifts Humara implementation concentrated on guided selling workflows and an integrated contact optimisation solution to improve out of hours customer experience and to route customers into a WhatsApp channel. Configuration emphasized decision-tree driven guidance and channel orchestration to support assisted sales and asynchronous messaging handoffs. The UK sales implementation was delivered in partnership with Now Interact and reports approximately 80k monthly engine users, around 5k monthly assisted sales and a 50 percent conversion uplift during low-traffic periods. An April 2023 WhatsApp integration is recorded in the case study as the channel endpoint for routed contacts. Operational coverage focused on sales and customer experience teams across the United Kingdom, with governance centered on contact optimisation and sales assist workflows configured in 15gifts Humara. The deployment positioned 15gifts Humara as a front-line guided-selling and contact routing layer for Virgin Media. | |
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Vodafone | Communications | 12000 | $3.0B | United Kingdom | 15gifts | 15gifts Humara | Chatbots and Conversational AI | 2020 | n/a | In 2020 Vodafone deployed 15gifts Humara to enhance the online retail customer experience and capture richer customer traits in its UK digital sales channel. The implementation targeted Vodafone UK e-commerce operations and digital storefronts, aligning with online sales and customer engagement teams to surface personalized product guidance during the purchase journey. The deployment centered on the 15gifts Humara guided-selling engine, configured to capture customer traits, orchestrate personalized recommendation logic, and present upsell prompts across product detail and checkout flows. Functional capabilities implemented included trait-based profiling, real-time recommendation generation, and guided selling workflows to convert browsing intent into purchase actions. Operational coverage was focused on Vodafone UK digital sales, instrumenting customer-facing commerce touchpoints and linking recommendation exposures to direct purchase pathways. No specific systems integrator was indicated, and the implementation narrative does not describe additional named system integrations. Outcomes reported during the 2020 roll-out included 1.1 million personalised recommendations delivered, 47,000 direct purchases representing 7 percent of sales, and a reported 40x ROI attributed to the Humara deployment. These metrics were provided as part of the UK digital sales implementation results for Vodafone. |
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