List of 3Dolphins Loyalty Customers
Since 2010, our global team of researchers has been studying 3Dolphins Loyalty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 3Dolphins Loyalty for Customer Loyalty from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 3Dolphins Loyalty for Customer Loyalty include: Bank Rakyat Indonesia, a Indonesia based Banking and Financial Services organisation with 60000 employees and revenues of $8.00 billion, Moxa, a United States based Manufacturing organisation with 1000 employees and revenues of $396.0 million, Indonesian Bible Society, a Indonesia based Non Profit organisation with 110 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using 3Dolphins Loyalty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 3Dolphins Loyalty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bank Rakyat Indonesia | Banking and Financial Services | 60000 | $8.0B | Indonesia | InMotion Inovasi | 3Dolphins Loyalty | Customer Loyalty | 2023 | n/a | In 2023 Bank Rakyat Indonesia implemented 3Dolphins Loyalty in the Apps Category to automate omnichannel customer service and self service across its Indonesia operations. The deployment was delivered by vendor InMotion Inovasi and centered on the 3Dolphins Loyalty platform using the Sabrina AI chatbot as the conversational layer and WhatsApp Business Platform for messaging channel connectivity. The implementation configured the Sabrina AI chatbot for intent classification, conversational flow orchestration, automated self service workflows, fallback handling, and escalation paths to human agents. 3Dolphins Loyalty was configured to manage session context and routing logic, aligning conversational automation with existing contact workflows to reduce manual agent load. Integrations explicitly included WhatsApp Business Platform as the primary messaging channel, with the implementation positioned to operate across BRI customer service channels in Indonesia. Operational coverage targeted retail banking customer interactions through conversational messaging and automated resolution, with the vendor describing omnichannel orchestration between chatbot and messaging endpoints. Governance and operational change included new conversational content management and workflow ownership models to manage bot responses and escalation rules. The vendor reported reduced fallback rates from approximately 16 percent in 2023 to approximately 9 percent in 2024, higher customer satisfaction and significant operational cost savings according to the published case article. | |
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Indonesian Bible Society | Non Profit | 110 | $15M | Indonesia | InMotion Inovasi | 3Dolphins Loyalty | Customer Loyalty | 2017 | n/a | In 2017 Lembaga Alkitab Indonesia implemented 3Dolphins Loyalty with vendor InMotion Inovasi, using the provider's chatbot and omnichannel toolkit to strengthen customer contact and communications. The implementation is described in a vendor testimonial that situates 3Dolphins Loyalty within CRM/communications, and the testimonial specifically highlights improved multi-channel handling for Indonesia operations. Operationally the work focused on omnichannel chat orchestration and multi-channel message handling to support customer contact and communications functions, leveraging chatbot-driven inquiry handling and unified conversation flows typical of CRM/communications platforms. The testimonial does not enumerate loyalty-specific modules, so any loyalty-related usage is inferred from the vendor's broader chatbot and omnichannel capabilities rather than from a stated loyalty module implementation. | |
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Moxa | Manufacturing | 1000 | $396M | United States | InMotion Inovasi | 3Dolphins Loyalty | Customer Loyalty | 2024 | n/a | In 2024, Moxa deployed 3Dolphins Loyalty to support customer service / CRM functions. The deployment is documented in 3Dolphins client testimonials which describe Moxa using the vendor's chatbot and omnichannel service SRM to handle customer contacts and support workflows, positioning 3Dolphins Loyalty as a front-line CRM and service automation layer for customer-facing interactions. Configuration work centered on omnichannel intake and conversational automation, with 3Dolphins Loyalty configured to route contacts from the chatbot into the SRM workflow and into CRM-oriented modules. The implementation made use of 3Dolphins’ Deals & Pipeline and loyalty/CRM feature set as inferred from the testimonial, enabling both support case handling and pipeline tracking aligned to customer engagement and retention activities. Operational scope covered customer support and CRM teams, with the solution orchestrating contact routing, case lifecycle management, and loyalty program interactions across touchpoints. Governance emphasized workflow-driven support processes and centralized service routing through the omnichannel SRM, and the vendor reports a roughly 35% increase in customer satisfaction after deployment. |
Buyer Intent: Companies Evaluating 3Dolphins Loyalty
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