List of Abstrakt Call Coaching Customers
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United States
Since 2010, our global team of researchers has been studying Abstrakt Call Coaching customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Abstrakt Call Coaching for Sales Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Abstrakt Call Coaching for Sales Engagement include: Johnson & Johnson, a United States based Life Sciences organisation with 138100 employees and revenues of $88.82 billion, Customer Acquisition Group, a United States based Professional Services organisation with 250 employees and revenues of $15.0 million, Plate IQ, a United States based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Abstrakt Call Coaching, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Abstrakt Call Coaching customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Customer Acquisition Group | Professional Services | 250 | $15M | United States | Abstrakt Software | Abstrakt Call Coaching | Sales Engagement | 2023 | n/a | In 2023 Customer Acquisition Group implemented Abstrakt Call Coaching, Category: , to automate QA and real time coaching across its United States contact centers, with an explicit focus on QA, compliance and sales processes. The engagement targeted contact center quality assurance workflows and agent coaching, using Abstrakt Call Coaching to operationalize automated review and on the call guidance for sales representatives. The implementation centered on Abstrakt Call Coaching automated QA and playbook features, configuring rule based evaluations and playbook driven prompts to standardize call assessments and agent responses. Real time coaching capabilities were embedded into agent workflows to deliver in call guidance and to surface compliance checks, and automated QA replaced large portions of manual review to create continuous assessment streams. Operational coverage included CAG’s contact centers and sales operations in the United States, supporting QA, compliance monitoring and front line sales functions. The vendor case study indicates the deployment relied on Abstrakt’s automated QA and playbook modules as the primary functional components, with configuration focused on evaluation criteria and coaching triggers rather than on named third party integrations. Governance and process changes shifted QA from manual sampling to automated, full coverage evaluation and tightened playbook driven coaching workflows for sales and compliance teams. Outcomes reported in the engagement include an 83% reduction in QA time and a 300% increase in Sales Per Hour within a week, results that the case study attributes to Abstrakt Call Coaching’s automated QA and playbook automation. | |
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Johnson & Johnson | Life Sciences | 138100 | $88.8B | United States | Abstrakt Software | Abstrakt Call Coaching | Sales Engagement | 2023 | n/a | In 2023, Johnson & Johnson implemented Abstrakt Call Coaching, Apps Category "", for its United States customer care team to provide real time call guidance and post call automation. The deployment targeted customer service and contact center processes, specifically real time agent assist and automated QA as described in the vendor case study. Abstrakt Call Coaching was configured to deliver real time agent guidance, automated quality scoring, and rapid coaching workflows across agent desktops and support operations. Operational scope focused on the United States customer care team and agent facing workflows, standardizing scripting and accelerating new hire onboarding. Governance emphasized faster coaching cycles and consistent script enforcement across agents, with operational use in agent assist and post call review. The deployment delivered a reported 38 percent decrease in average call handle time and accelerated new hire onboarding as stated in the case study. | |
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Plate IQ | Professional Services | 100 | $10M | United States | Abstrakt Software | Abstrakt Call Coaching | Sales Engagement | 2023 | n/a | In 2023, Plate IQ implemented Abstrakt Call Coaching. Plate IQ deployed Abstrakt Call Coaching to apply real time coaching on sales calls, leveraging call recordings and transcripts to reduce new hire ramp time and to improve remote coaching across its United States sales organization. Apps Category: The Abstrakt Call Coaching deployment emphasized real time playbooks and automated post call summaries to standardize coaching and reduce post call work. Functional capabilities implemented included live agent prompts, session recording, transcription, playbook orchestration, and summary generation to support consistent sales coaching workflows and alignment with CRM oriented sales processes. Plate IQ used these modules to codify objection handling, discovery guidance, and closing playbooks within coachable call flows. Operational scope focused on sales and CRM processes within Plate IQs United States operations, with rollouts prioritized for new hires and remote sales coaches. Governance concentrated on standardized coaching workflows, recorded call audit trails, and embedding playbook driven coaching into routine performance reviews. Training and process changes were oriented to make call transcripts and post call summaries the primary artifacts for remote coaching and skill calibration. |
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