Oakland, 94612, CA,
United States
Plate IQ Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Plate IQ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Plate IQ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Plate IQ has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Maker for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Plate IQ is running and its propensity to invest more and deepen its relationship with Freshworks , Drift , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Plate IQ revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Plate IQ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Plate IQ deployed Freshdesk Messaging (Formerly Freshchat) on its public website. Plate IQ uses Freshdesk Messaging (Formerly Freshchat) as a cloud-hosted web chat solution in the Chatbots and Conversational AI category to support real-time customer engagement and lead capture via an embedded chat interface.
The implementation centers on a web-embedded messaging client that connects to Freshdesk Messaging cloud services, enabling conversational workflows typical of Chatbots and Conversational AI such as automated responses, live agent handoff, message routing, and conversation history. Operational ownership aligns with customer support and commercial teams, with the application instrumenting support intake and sales qualification workflows on the site.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Plate IQ implemented Google Workspace (Formerly Google G-Suite) to provide core Collaboration capabilities. The deployment is referenced on Plate IQ's website and establishes Google Workspace (Formerly Google G-Suite) as the cloud suite for email, calendaring, and document collaboration. Plate IQ Google Workspace (Formerly Google G-Suite) Collaboration supports internal communication and shared document workflows for the company’s professional services operations.
Configuration follows common Google Workspace patterns, leveraging modules such as Gmail, Drive, Docs, and Calendar to enable real-time co-authoring and centralized file organization. The architecture is cloud-hosted with centralized account management and shared workspaces, aligning collaboration tooling with Plate IQ’s day-to-day operational workflows. This implementation narrative documents Plate IQ, Google Workspace (Formerly Google G-Suite), Collaboration and the application’s role in supporting internal communication and document lifecycle management.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Maker | Legacy | Maker | Web Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, Plate IQ implemented Maker as its Web Content Management solution to manage website content and digital experiences. Maker is used on the Plate IQ public website to centralize content authoring, page composition, and publishing workflows, enabling the Marketing and Product teams to update marketing pages, documentation, and product messaging. The placement of Maker positions Plate IQ Maker Web Content Management as the primary business function for website content management and public facing content delivery.
Configuration emphasized core Web Content Management capabilities including content authoring, template and component management, staged publishing with editorial approval workflows, and role based access control. The implementation used modular content blocks and responsive page rendering to support reuse and consistent presentation across pages, while governance focused on editorial workflows and permissioning to formalize publishing processes across marketing and product stakeholders.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Engagement | CRM |
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2020 | 2020 |
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Sales Engagement | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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