List of Accenture Customer 360 Customers
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Since 2010, our global team of researchers has been studying Accenture Customer 360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Accenture Customer 360 for Customer Data Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Accenture Customer 360 for Customer Data Platform include: ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Dominion Energy, a United States based Utilities organisation with 14700 employees and revenues of $14.46 billion, Queensland University of Technology, a Australia based Education organisation with 4605 employees and revenues of $871.0 million and many others.
Contact us if you need a completed and verified list of companies using Accenture Customer 360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Accenture Customer 360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dominion Energy | Utilities | 14700 | $14.5B | United States | Accenture | Accenture Customer 360 | Customer Data Platform | 2019 | n/a |
In 2019, Dominion Energy implemented Accenture Customer 360 to modernize its CRM/customer data platform and consolidate customer interactions across its US utility operations. The selection of Accenture Customer 360 was positioned to centralize interaction records and create a single source of customer truth to support improved service and reporting workflows within its utility business functions.
The Accenture Customer 360 deployment was configured with category-aligned capabilities typical of a CRM/customer data platform, including unified customer profiles, consolidated interaction timelines, case management and service activity tracking, and centralized reporting and analytics capabilities. Module usage is inferred from the deployment intent rather than confirmed by a vendor case study, so configuration emphasis is described at the capability level consistent with CRM/customer data platform implementations.
Operational coverage focused on Dominion Energy US operations and targeted business functions for customer service and regulatory or executive reporting. Governance and rollout likely followed phased adoption across contact center and service workflows to standardize customer data, streamline case handling, and enable consistent reporting, consistent with the stated objective to improve service and reporting.
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ENGIE | Utilities | 96454 | $85.8B | France | Accenture | Accenture Customer 360 | Customer Data Platform | 2019 | n/a |
In 2019, ENGIE deployed Accenture Customer 360 to establish a unified Customer 360 capability for its commercial and residential customers across Europe. The Accenture Customer 360 deployment focused on delivering a single view of customer interactions and enabling personalized recommendations to support ENGIE’s zero carbon transition.
Implementation centered on consolidating customer master records and interaction histories into unified CRM profiles, with configuration of profile enrichment, segmentation, and personalized recommendation capabilities consistent with Customer 360 solutions. The public announcement cited Accenture working with Salesforce to deliver the customer platform, and Accenture Customer 360 was used to orchestrate customer touchpoint data and support cross-channel engagement workflows.
Operational scope covered commercial and residential business units across Europe, shifting marketing, sales, and service functions toward a centralized customer data model and standardized interaction timelines. Governance emphasis included a single customer record and shared interaction timeline to enable personalized recommendations and to align customer-facing processes around the Accenture Customer 360 profile.
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Queensland University of Technology | Education | 4605 | $871M | Australia | Accenture | Accenture Customer 360 | Customer Data Platform | 2021 | n/a |
In 2021, Queensland University of Technology engaged Accenture to build a next generation student engagement platform centered on Accenture Customer 360. The deployment was implemented as a student CRM/Customer 360 solution that leveraged Salesforce Data Cloud and Einstein AI to consolidate student data and surface engagement signals.
Accenture Customer 360 was configured to provide unified student profiles, data ingestion pipelines into Data Cloud, AI driven engagement scoring, and orchestration of outreach workflows. Functional modules included profile unification, real time segmentation, case and issue tracking, and automated communication triggers consistent with student CRM use cases.
The implementation integrated directly with Salesforce Data Cloud and Einstein AI as the analytical and machine learning layer, with Accenture delivering the technical integration and solution architecture. Operational scope covered university wide student services and enrollment functions across Queensland University of Technology in Australia.
Governance centered on centralized data stewardship, role based access controls, and workflow governance to support proactive engagement processes and case management. The program improved proactive student engagement and reduced response times across the university, outcomes reported in the Accenture case study.
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