List of ADG Utility Billing System Customers
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United States
Since 2010, our global team of researchers has been studying ADG Utility Billing System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ADG Utility Billing System for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ADG Utility Billing System for Utilities Customer Care and Billing include: Orange County Sheriff's Office, a United States based Government organisation with 2700 employees and revenues of $300.0 million, City of Wheat Ridge City Hall, a United States based Government organisation with 200 employees and revenues of $30.0 million, City of Auburndale, a United States based Government organisation with 175 employees and revenues of $20.0 million, City of Green Cove Springs, FL, a United States based Government organisation with 50 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using ADG Utility Billing System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ADG Utility Billing System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Auburndale | Government | 175 | $20M | United States | American Data Group | ADG Utility Billing System | Utilities Customer Care and Billing | 2010 | n/a |
In 2010, City of Auburndale implemented ADG Utility Billing System for Utility Billing to manage the city’s utility customer accounts, billing, and customer-service workflows. The deployment focused on the city finance and utility billing department in Florida and was scoped to consolidate account records, automate bill generation, and improve service responsiveness.
The ADG Utility Billing System implementation used vendor-aligned modules including Utility Billing and Citizen Link, enabling account lifecycle management, consumption and meter event recording, automated bill calculation and statement production, payment posting, and a citizen-facing service portal. Configuration work emphasized billing cycle automation, rate table management, and delinquency and adjustment workflows consistent with Utility Billing application capabilities.
Operational ownership resided with the finance and utility billing department, with rollout activities oriented around aligning customer service processes and billing operations to a single platform. American Data Group is the vendor, and vendor testimonials describe a long-term partnership with positive outcomes for billing operations and support responsiveness.
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City of Green Cove Springs, FL | Government | 50 | $6M | United States | American Data Group | ADG Utility Billing System | Utilities Customer Care and Billing | 2018 | n/a |
In 2018, City of Green Cove Springs, FL implemented ADG Utility Billing System and integrated Online Payment Service functionality for municipal utility payments. The deployment centered on customer billing and payment workflows, enabling online payment processing and customer account self-service through the ADG Utility Billing System.
The implementation combined standard utility billing capabilities with an online payments module and a customer portal for account management. Credit card transactions are processed through the Point & Pay Payment Service, with a stated convenience fee of 2.4 percent or a two dollar minimum per credit card transaction, and the Point & Pay integration also offers an EFT option that transfers funds directly from a customer bank account at no charge. Customers are able to make changes to their utility account information directly through Point & Pay as part of the self-service flow.
Operational governance included customer communications about scheduled service windows and alternate payment channels, for example ADG Online Pay scheduled downtime on Friday August 26 from 9 a.m. to 11 a.m. During outage windows customers were directed to pay by phone at 1-855-474-4075 option 1. User guidance for the Online Payment Service emphasized single submission behavior, advising customers to click the Submit button only once to avoid multiple charges.
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City of Wheat Ridge City Hall | Government | 200 | $30M | United States | American Data Group | ADG Utility Billing System | Utilities Customer Care and Billing | 2011 | n/a |
In 2011, City of Wheat Ridge implemented ADG Utility Billing System, the apps Category "". The city uses the ADG municipal software suite to support finance and utilities processes at City Hall in Colorado, where the deployment supports municipal billing and integrated financial workflows.
The implementation centers on the Utility Billing module as indicated by the vendor testimonial, configured to manage customer accounts, billing cycles, rate and fee schedules, and integrated financial posting into city accounting workflows. ADG Utility Billing System is used to orchestrate utility billing workflows and maintain recurring billing and account-level transaction histories, aligning functional terminology with municipal utility billing operations.
The deployment is described as a long-standing production deployment supported by American Data Group, with operational coverage focused on the finance and utilities departments for the City of Wheat Ridge. Governance is organized around vendor-supported maintenance and module-level configuration control, preserving the integrated linkage between utility billing and municipal finance processes.
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Orange County Sheriff's Office | Government | 2700 | $300M | United States | American Data Group | ADG Utility Billing System | Utilities Customer Care and Billing | 2013 | n/a |
In 2013, the Orange County Sheriff's Office implemented the ADG Utility Billing System to support back-office financial and billing-related functions for county operations and related services. The ADG Utility Billing System is categorized as Utilities Customer Care and Billing and is cited by the vendor among its public-sector deployments in marketing and testimonial material. The vendor testimonial serves as the primary source rather than a standalone case study.
Deployment focused on the Utility Billing module within the Utilities Customer Care and Billing category, configured to handle account management, billing and invoicing, payment processing, and rate management for county service charges. Category-aligned workflows implemented included customer account lifecycle management, periodic billing cycle generation, payment posting and reconciliation, and billing adjustments to reflect municipal service rules. Configuration work emphasized billing rules and service charge schedules to align with county financial practices.
According to vendor materials, the ADG Utility Billing System integrated with county back-office financial and billing-related functions to enable posting and reporting across finance and service operations. The operational scope covered county operations and related services, with primary business function impact on finance, billing, and customer service administration. The vendor testimonial highlights satisfactory service and support outcomes provided by American Data Group.
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Buyer Intent: Companies Evaluating ADG Utility Billing System
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