List of Agilysys Service Customers
Alpharetta, 30005, GA,
United States
Since 2010, our global team of researchers has been studying Agilysys Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Agilysys Service for Facility Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Agilysys Service for Facility Management include: Pinehurst LLC, a United States based Leisure and Hospitality organisation with 1300 employees and revenues of $300.0 million, Portland Inn, a United Kingdom based Leisure and Hospitality organisation with 300 employees and revenues of $50.0 million, Vasa Park Resort in Bellevue, a United States based Leisure and Hospitality organisation with 50 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Agilysys Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Agilysys Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Pinehurst LLC | Leisure and Hospitality | 1300 | $300M | United States | Agilysys | Agilysys Service | Facility Management | 2018 | n/a |
In 2018, Pinehurst LLC implemented Agilysys Service as a Property Management solution to improve mobile guest operations and front line productivity. Director of Information Technology Ed Nickelson led the initiative at the more than century old Pinehurst Resort and Country Club, aligning the deployment to a goal of improving guest check-in experience and staff productivity using rGuest Service for mobile workflow management.
The Agilysys Service deployment focused on mobile workflow management capabilities delivered through rGuest Service, with configuration aligned to guest check-in workflows and staff tasking. Functional emphasis included mobile check-in and checkout orchestration, task assignment for service and housekeeping teams, and real time staff mobility to shorten on-property service loops and streamline front desk operations.
Operational coverage targeted resort and country club guest operations and back of house staff across the Pinehurst property, reflecting the company scale and hospitality environment. Agilysys Service was positioned to support front desk, guest services, and housekeeping business functions, with IT oversight from the Director of Information Technology to coordinate device provisioning and mobile application rollout.
Governance changes accompanied the rollout to formalize mobile task workflows and operational handoffs, with Pinehurst using rGuest Service to standardize staff workflows and check-in processes. The implementation is explicitly credited with improving the guest check-in experience and enhancing staff productivity as part of ongoing property management operations.
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Portland Inn | Leisure and Hospitality | 300 | $50M | United Kingdom | Agilysys | Agilysys Service | Facility Management | 2015 | n/a |
In 2015, Portland Inn implemented Agilysys Service for Property Management. The deployment targeted guest-facing operations and central property management workflows at Portland Inn, with an explicit objective to strengthen guest connections.
The Agilysys Service implementation concentrated on category-aligned modules including reservations management, front desk check in and check out, guest profile and preferences, housekeeping operations and status tracking, rate and inventory controls, and folio posting and billing. Portland Inn leveraged Agilysys rGuest Suite capabilities to support guest engagement, profile-driven communications, and loyalty workflow orchestration. Configuration work emphasized guest data models, rate rule sets, and automated posting logic consistent with Property Management functional workflows.
Operational coverage centered on front office, reservations, housekeeping, and guest services teams, with role-based access and centralized administration for configuration control. The rollout was staged to align with operational shifts and included departmental workflow configuration and user role provisioning. Governance established change control and operational ownership to manage ongoing configuration and guest data stewardship.
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Vasa Park Resort in Bellevue | Leisure and Hospitality | 50 | $6M | United States | Agilysys | Agilysys Service | Facility Management | 2019 | n/a |
In 2019 Vasa Park Resort implemented Agilysys Service as its Property Management solution, deploying Agilysys rGuest Stay Property Management System together with rGuest Book reservations and rGuest Pay payment processing. The deployment focused on streamlining daily operations and improving the guest journey from booking to check-out at the Bellevue resort.
Agilysys Service was configured to centralize reservation management, front desk check-in and check-out workflows, and payment capture, aligning Property Management application functionality with guest accounting and reservations operations. Operational coverage included reservations, guest folios and payment processing, and rollout governance emphasized standardizing daily operational procedures to increase efficiency across booking and on-property service delivery.
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