List of Aidbase Customers
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Since 2010, our global team of researchers has been studying Aidbase customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aidbase for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aidbase for Chatbots and Conversational AI include: Mofilo, a United States based Healthcare organisation with 370 employees and revenues of $81.0 million, Main-Echo, a Germany based Media organisation with 220 employees and revenues of $46.0 million, Stratasys, a United States based Manufacturing organisation with 80 employees and revenues of $22.0 million, Medicodio India, a India based Healthcare organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Aidbase, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aidbase customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Main-Echo | Media | 220 | $46M | Germany | Aidbase | Aidbase | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Main-Echo implemented Aidbase as the Main-Echo Assistent. Aidbase is deployed as an Aidbase-hosted SaaS chatbot on the Main-Echo website and app to improve search and user support for its news portal in Germany, classified in the Chatbots and Conversational AI category.
The deployment centers on a hosted conversational interface that augments site search and provides user support through natural language query handling. The Aidbase implementation accepts user queries from the Main-Echo website and app, forwards those queries to Aidbase which in turn forwards queries to OpenAI for response generation, and returns generated responses to the site or app for rendering. Functional capabilities emphasized in documentation include conversational query processing, response generation orchestration, and in‑context rendering inside the news portal interface.
Architecturally the solution is an Aidbase-hosted SaaS chatbot with an explicit external large language model integration to OpenAI. Data flow documented by Main-Echo runs from the web or mobile client to the Aidbase service, then outbound to OpenAI for model-driven response generation, and back to the end user through the Main-Echo interface. The deployment is described in Main-Echo app privacy documentation, which specifies the hosted nature of Aidbase and the OpenAI forwarding behavior.
Operational scope is audience-facing support and search on the Main-Echo news portal, covering both the website and mobile app for users in Germany. Governance signals in the privacy documentation provide user disclosure of the Aidbase and OpenAI interaction, aligning the Aidbase implementation with consent and transparency practices for conversational interfaces. No implementation partner or measurable outcomes are stated in the source material.
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Medicodio India | Healthcare | 20 | $2M | India | Aidbase | Aidbase | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Medicodio India implemented Aidbase on its website. Aidbase is deployed as the primary customer-facing intelligence layer, Apps Category . The deployment embeds Aidbase into the web front end to deliver a managed conversational interface and content-surface components for on-site assistance.
Configuration work focused on web-embedded UI, knowledge base ingestion and administrative tooling to allow Medicodio India's internal digital team to maintain content and response behavior. Operational scope centers on patient engagement and front-line support on public site pages, with staged rollouts and in-house governance for content updates and conversation policies.
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Mofilo | Healthcare | 370 | $81M | United States | Aidbase | Aidbase | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Mofilo implemented Aidbase. Aidbase is listed in Mofilo's privacy policy as a third-party service used for software operation and customer support within the Mofilo app, which provides fitness and tracking functionality in the United States. Aidbase is categorized as Chatbots and Conversational AI and Mofilo uses Aidbase to support in-app assistance and operational support workflows, linking the Company Aidbase Chatbots and Conversational AI Business Function relationship for customer support. Module usage such as chatbot interactions and ticketing-style support workflows is inferred from the privacy listing rather than named in a dedicated case study. Deployment scope described in the privacy disclosure is limited to the Mofilo app in the United States, and governance focus is on third-party data processing and privacy notification, indicating Aidbase operates as an integrated third-party service within Mofilo's in-app support flows.
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Stratasys | Manufacturing | 80 | $22M | United States | Aidbase | Aidbase | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Stratasys integrated Aidbase into its STRASYS Organizational Intelligence Platform as an embedded support and ticketing component. Aidbase, categorized as Chatbots and Conversational AI, is explicitly listed on Stratasys' legal and privacy pages as the integrated support/ticketing solution deployed in platform support workflows in Türkiye.
The deployment emphasizes support and ticketing functionality, combining a conversational interface for user intake with automated ticket creation, conversational triage and routing, and knowledge retrieval capabilities consistent with Chatbots and Conversational AI platforms. Aidbase handles case intake and support workflow orchestration within the STRASYS Organizational Intelligence Platform, indicating configuration for conversational workflows, ticket lifecycle management, and integration points between the chatbot layer and the platform's support modules.
Governance and control are documented, the vendor listing appears in Stratasys' data processing and security documentation effective 2025 and is referenced in public legal and privacy pages that govern platform support operations. Operational scope is identified as platform support workflows in Türkiye, and the formal inclusion in data processing notices indicates contractual and compliance alignment for Aidbase use within the STRASYS Organizational Intelligence Platform.
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