List of Aircall Analytics Customers
Aircall
44W 28th Street,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 888-240-6923
Professional Services
600
$121M
Since 2010, our global team of researchers has been studying Aircall Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aircall Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aircall Analytics for Analytics and BI include: Swapfiets, a Netherlands based Professional Services organisation with 1000 employees and revenues of $110.0 million, Qred Bank, a Sweden based Banking and Financial Services organisation with 226 employees and revenues of $101.0 million, Relationship Hero, a United States based Professional Services organisation with 60 employees and revenues of $10.0 million, Fixter, a United Kingdom based Automotive organisation with 35 employees and revenues of $8.0 million, BillTrim, a United States based Banking and Financial Services organisation with 30 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Aircall Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BillTrim | Banking and Financial Services | 30 | $5M | United States | Aircall | Aircall Analytics | Analytics and BI | 2019 | n/a |
In 2019 BillTrim implemented Aircall Analytics to centralize capture of voice interactions and call metadata for operations and HR use cases. Aircall Analytics, Apps Category , was instrumented to ingest real-time call events via Aircall's API and to retain call recordings for agent coaching and quality assurance.
The implementation focused on functional modules for real-time call data capture, automated performance metric generation, and compensation calculation automation. Aircall Analytics was configured to produce call recordings used in training, and to surface employee performance indicators and behavioral signals that feed automated payroll or commission calculations.
Integration points emphasized direct use of Aircall's API and Aircall Analytics outputs, providing a continuous data feed into BillTrim's operational workflows for U.S. operations. Governance and process changes aligned reporting and HR workflows to the new analytics outputs, enabling automated performance metrics and reduced operational overhead as stated in the vendor case notes.
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Fixter | Automotive | 35 | $8M | United Kingdom | Aircall | Aircall Analytics | Analytics and BI | 2021 | n/a |
In 2021, Fixter implemented Aircall Analytics, Apps Category . Fixter is a UK automotive startup that operates a nationwide network of more than 500 garage partners and uses phone support as a core element of its customer journey, so the deployment of Aircall Analytics was positioned to centralise voice interactions within existing service workflows. The implementation was aimed at sustaining high-touch customer interactions alongside automated messaging and digital quoting workflows.
Aircall Analytics was configured to capture core telephony functionality including call logging, call recording, call tagging and a live activity feed, while the team retained cloud telephony features such as drag-and-drop IVR, routing and voicemail access. Fixter operationalised Analytics+ to produce weekly analyses of customer wait times and customer experience related metrics, and to surface real-time call activity to contact centre supervisors. Call tags were used to categorise inbound and outbound interactions by topic, enabling structured analysis on the Aircall dashboard.
The deployment integrated natively with Salesforce, allowing calls taken in the Salesforce platform or the Aircall app to be automatically logged against the correct contact and supplemented with agent notes. This integration linked customer-facing teams with partner communications workflows for garage recruitment and relationship management, and it made telephony records available for custom dashboards in Salesforce. Operational coverage focused on Fixter’s customer service and product feedback loops, with agents using recorded calls and tags to feed insights to the product team.
Governance and process changes emphasised agent-driven escalation and structured feedback capture, with customer service agents proactively calling customers after notable reviews to extract qualitative detail. Aircall Analytics was also used as the primary mechanism for creating near-real-time feedback loops between customer service and product teams, and Fixter maintained an ongoing vendor engagement model with an Aircall account manager to surface product feedback. These structural changes supported Fixter’s objective of preserving personalised phone support while centralising analytics and call tracking for operational decision making.
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Qred Bank | Banking and Financial Services | 226 | $101M | Sweden | Aircall | Aircall Analytics | Analytics and BI | 2024 | n/a |
In 2024, Qred Bank implemented Aircall Analytics within its Analytics stack to scale customer service across its EMEA footprint and Brazil. Qred Bank deployed Aircall Analytics to support a multilingual, regulated banking environment while centralizing operational visibility across Sweden, Finland, Norway, Denmark, the Netherlands, Belgium, Germany, and Brazil.
The deployment emphasized analytics-driven contact center capabilities, using Aircall Analytics for agent-level and team-level performance dashboards, call recording and playback for quality assurance, and IVR and routing analytics to manage peak call volumes. Configuration work included provisioning localized phone numbers per market, standardizing call routing logic, and enabling live-call coaching workflows that support real-time agent intervention and post-call review.
Integrations were implemented with Qred’s CRM ecosystem, explicitly including Salesforce and HubSpot as well as a customized back office system, so that call metadata and analytics surfaced in agent workflows. These integrations allowed customer context to be available at call time, supported cross-market forwarding and monitoring, and centralized reporting across the bank’s support teams.
Governance and operational controls were tightened following Qred’s full banking license in 2023, with Aircall Analytics used as a formal quality assurance and compliance tool through recording review and coaching. The rollout prioritized multilingual support, scalable agent onboarding, and centralized analytics to maintain service quality as the business expanded. Reported outcomes from the implementation include improved customer satisfaction, increased agent efficiency through integrated workflows, and the ability to expand support coverage smoothly into new markets.
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Relationship Hero | Professional Services | 60 | $10M | United States | Aircall | Aircall Analytics | Analytics and BI | 2018 | n/a |
In 2018, Relationship Hero implemented Aircall Analytics to instrument voice interactions and support customer service, CRM, and billing workflows. The deployment targeted Relationship Hero U.S. operations and embedded Aircall via the API to route and log inbound and outbound calls inside the company workforce management platform.
Aircall Analytics was configured to capture event-level call logs and operational metrics, with dashboards and metric feeds focused on call pickup rates and call durations for billing. As an Analytics and BI implementation, Aircall Analytics provided time-stamped call metadata and aggregated metrics used by service managers and billing administrators.
The technical integration relied on the Aircall API to surface telephony events directly into Relationship Hero’s workforce management environment, enabling programmatic call routing, call state logging, and metric export to downstream processes. Recorded call metadata was used to align agent routing decisions with contact handling and to feed duration data into billing workflows.
Governance and rollout were scoped to customer service, CRM, and billing teams within the U.S., with operational ownership placed on workforce management and service operations. The vendor case study reports an approximate 34% uplift in calls handled following the Aircall Analytics implementation, and call duration tracking was explicitly used to support billing processes.
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Swapfiets | Professional Services | 1000 | $110M | Netherlands | Aircall | Aircall Analytics | Analytics and BI | 2023 | n/a |
In 2023, Swapfiets implemented Aircall Analytics to centralize call-level reporting and operational dashboards for its customer-facing teams. Aircall Analytics serves as the Analytics and BI layer for Swapfiets support, tying call activity into a single source of truth for an operation that spans eight European countries and a support team of more than 100 agents handling 7,000 to 10,000 calls per week.
The implementation leveraged Aircall’s Analytics+ feature set, including configurable dashboards, an Activity Feed, tagging, and Insight Cards to surface caller context to agents in real time. Swapfiets configured custom IVR flows with in-house voice recordings and established tagging taxonomies to categorize call reasons, which supports both agent workflows and product feedback loops. The project emphasized agent autonomy, enabling nontechnical staff to edit call flows, add numbers, and update hours directly in the Aircall console, while an Aircall implementation specialist provided initial onboarding support.
Aircall Analytics was integrated with HubSpot to log calls against contacts and tickets, creating a unified record between telephony and CRM records. This integration enables support and sales leaders to correlate call interactions with tickets and contact histories, and it allows notes and tagging data to flow into marketing and service workflows. Operational coverage explicitly includes multilingual support across six languages and routing rules that reflect Swapfiets’ geographically distributed service footprint.
Governance changes focused on using Aircall Analytics as the operational control plane for workforce and shift planning, notably identifying an answered call shortfall during lunch hours and adjusting shift patterns accordingly. Swapfiets used analytics-driven tagging to inform product development priorities, and the team institutionalized recording notes and call annotations as part of case handoffs to improve continuity. The rollout included local configuration of IVR recordings and a cultural engagement exercise to drive adoption and staff buy-in.
Reported outcomes in the implementation narrative include improved visibility into unanswered calls and call trends, more informed staffing and scheduling decisions, enhanced personalization at the point of contact through Insight Cards, and the use of tagging data to influence product changes. Swapfiets is exploring additional Aircall features such as AI-powered transcription to expand transparency and downstream analytics of voice interactions.
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FAQ - APPS RUN THE WORLD Aircall Analytics Coverage
Aircall Analytics is a Analytics and BI solution from Aircall.
Companies worldwide use Aircall Analytics, from small firms to large enterprises across 21+ industries.
Organizations such as Swapfiets, Qred Bank, Relationship Hero, Fixter and BillTrim are recorded users of
Aircall Analytics for Analytics and BI.
Companies using Aircall Analytics are most concentrated in Professional Services, Banking and Financial Services and Automotive, with adoption spanning over 21 industries.
Companies using Aircall Analytics are most concentrated in Netherlands, Sweden and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Aircall Analytics across Americas, EMEA, and APAC.
Companies using Aircall Analytics range from small businesses with 0-100 employees - 60%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Aircall Analytics include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Aircall Analytics customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Analytics and BI.