List of Akiva Curator CX Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva Curator CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva Curator CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva Curator CX for Customer Experience include: Emirates, a United Arab Emirates based Aerospace and Defense organisation with 112406 employees and revenues of $37.40 billion, Privalia Brazil, a Brazil based Retail organisation with 450 employees and revenues of $245.0 million, Alert Brasil Brazil, a Brazil based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva Curator CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Akiva Curator CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Alert Brasil Brazil | Professional Services | 50 | $5M | Brazil | Akiva Software | Akiva Curator CX | Customer Experience | 2011 | n/a | In 2011, Alert Brasil Brazil implemented Akiva Curator CX to support its Contact center operations in Campinas, Brazil. Public reporting ties the deployment to Akiva's commercially named XCall contact center platform, and available sources describe XCall usage rather than an explicit Akiva Curator CX case study, so module mapping for Curator CX is inferred from the contact center footprint. Inferred functional modules configured for Akiva Curator CX include automatic call distribution, interactive voice response, computer telephony integration and agent desktop workflows, interaction recording and centralized reporting, and workforce management style scheduling and real-time dashboards. Configuration work focused on call routing rules, agent state management, and reporting feeds to support average handling time monitoring and agent productivity tracking. Operational scope centered on the company's contact center and customer service functions in Campinas, affecting day to day agent workflows and supervisor monitoring. Alert Brasil reported a c.60% productivity improvement and reduced average handling time after the deployment of Akiva's contact center technology, outcomes that are cited in the source material tied to the XCall implementation. | |
 |
Emirates | Aerospace and Defense | 112406 | $37.4B | United Arab Emirates | Akiva Software | Akiva Curator CX | Customer Experience | 2012 | n/a | In 2012, Emirates outsourced its Brazil SAC operations to Alert Brasil, with public reports noting that Alert Brasil operated Akiva Software's XCall platform for the account. The application name Akiva Curator CX is cited here as an inferred vendor application related to that deployment, Akiva Curator CX is presented because public coverage links Akiva to Emirates' Brazil contact center rather than naming Curator CX explicitly. Implementation context centers on Brazil customer contact operations managed by a third party, with operational scope limited to Emirates' Brazil SAC channel. Functional expectations for Akiva Curator CX in this context align with contact center and customer experience workflows, including interaction routing, case management, and interaction logging, these capabilities are described as category-aligned in relation to the observed XCall deployment. Integrations and operational structure are reported as service provider operated, with Alert Brasil running Akiva XCall as the platform layer for Emirates' Brazil operations, the relationship implies service orchestration between Emirates, the outsourcing partner, and Akiva Software. Governance emphasis in the public record focuses on outsourced operations and provider-managed contact center processes, rollout details are tied to the 2012 outsourcing win reported in the press rather than a direct vendor press case naming Akiva Curator CX. | |
 |
Privalia Brazil | Retail | 450 | $245M | Brazil | Akiva Software | Akiva Curator CX | Customer Experience | 2012 | n/a | In 2012 Privalia Brazil implemented Akiva Curator CX to revitalize its SAC and improve call handling efficiency and operational visibility. The deployment targeted Privalia's customer service operations within Brazil and aligns with public reporting that references Akiva Software's XCall contact center suite while mapping functionality to Akiva Curator CX. The implementation concentrated on core contact center capabilities typical of Akiva's platform, including inbound call routing, interactive voice response flows, agent desktop instrumentation, call recording and centralized reporting for operational visibility. Configuration and rollout emphasized operational governance for the SAC, with updated service procedures and monitoring workflows to drive more consistent call handling and realtime supervisory oversight. |
Buyer Intent: Companies Evaluating Akiva Curator CX
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||