List of Alcatel-Lucent OpenTouch Enterprise Cloud Customers
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Since 2010, our global team of researchers has been studying Alcatel-Lucent OpenTouch Enterprise Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alcatel-Lucent OpenTouch Enterprise Cloud for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alcatel-Lucent OpenTouch Enterprise Cloud for Collaboration include: Tectum Group, a Belgium based Construction and Real Estate organisation with 480 employees and revenues of $195.0 million, Pullman Washington, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million, Jmalucelli Servicos De Tecnologia Brazil, a Brazil based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Alcatel-Lucent OpenTouch Enterprise Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jmalucelli Servicos De Tecnologia Brazil | Professional Services | 10 | $1M | Brazil | Alcatel-Lucent Enterprise | Alcatel-Lucent OpenTouch Enterprise Cloud | Collaboration | 2016 | n/a |
In 2016, Jmalucelli Servicos De Tecnologia Brazil deployed Alcatel-Lucent OpenTouch Enterprise Cloud, Apps Category . The company moved voice, LAN and WLAN to Alcatel-Lucent OpenTouch Enterprise Cloud to modernize corporate telephony and WiFi across multiple businesses in Brazil.
The deployment used Alcatel-Lucent OpenTouch Enterprise Cloud as a cloud communications and telephony platform, consolidating corporate telephony services and bringing LAN and WLAN management under a single cloud hosted control plane. Functional capabilities implemented included corporate telephony services and wireless LAN management aligned with cloud communications operational models.
Operational scope covered multiple businesses within the J. Malucelli Group across Brazil, shifting day to day network and telephony administration toward the Alcatel-Lucent OpenTouch Enterprise Cloud environment. As reported by the vendor, the implementation delivered reduced IT workload, simplified network management and cost savings.
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Pullman Washington | Leisure and Hospitality | 10 | $1M | United States | Alcatel-Lucent Enterprise | Alcatel-Lucent OpenTouch Enterprise Cloud | Collaboration | 2016 | McLaren Technologies |
In 2016, Pullman Washington deployed Alcatel-Lucent OpenTouch Enterprise Cloud to provide cloud-based telephony and guest communications. The deployment used Alcatel-Lucent OpenTouch Enterprise Cloud, classified in the Collaboration category, to centralize voice, conferencing, and hospitality telephony capabilities for hotel operations.
The implementation emphasized cloud telephony and hospitality modules, addressing front desk call handling, wake-up call scheduling, and guest services workflows. Integration with the hotel property management system is documented as an inferred hospitality module usage from the case details, enabling telephony events to map to guest records and service requests to support guest-facing functions.
McLaren Technologies served as the SI/VAR to configure and integrate the solution, aligning provisioning, call routing, and consumption billing with hotel operational processes. Integrations focused on the hotel PMS and guest services systems, and the deployment leveraged centralized call control, voicemail, and operator console capabilities consistent with Collaboration platform patterns.
Operational scope targeted front office and guest services within the hotel, and the platform was delivered on a consumption model to reduce upfront CAPEX as reported in the source. Reported outcomes include improved guest services and reduced upfront capital expenditure following the Alcatel-Lucent OpenTouch Enterprise Cloud deployment.
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Tectum Group | Construction and Real Estate | 480 | $195M | Belgium | Alcatel-Lucent Enterprise | Alcatel-Lucent OpenTouch Enterprise Cloud | Collaboration | 2018 | NTT Data |
In 2018, Tectum Group migrated its OmniPCX Enterprise telephony to Alcatel-Lucent OpenTouch Enterprise Cloud in a cloud communications/telephony initiative to centralize voice and collaboration services across its Belgian operations. The Alcatel-Lucent OpenTouch Enterprise Cloud deployment was prioritized to support the group’s acquisition-driven growth strategy by enabling faster onboarding of newly acquired sites and moving toward transparent monthly pricing.
The implementation used Alcatel-Lucent OpenTouch Enterprise Cloud capabilities for centralized call control, multi-site provisioning and hosted call services, with configuration of a unified dial plan, central user provisioning and administration workflows. NTT Data served as the system integrator and implemented the platform, configuring provisioning automation and operational administration to streamline site activation and handset provisioning.
Operational coverage focused on Belgium and targeted IT, telecom and site operations teams to centralize management and reduce per-site setup complexity. Governance changes included central administration of telephony, standardized onboarding processes for acquisitions and consolidated billing under transparent monthly pricing. Reported outcomes from the rollout included faster site onboarding, simplified central management and transparent monthly pricing to support the group’s acquisition-driven growth strategy.
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