List of Alcea Tracking Solutions Customers
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Since 2010, our global team of researchers has been studying Alcea Tracking Solutions customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alcea Tracking Solutions for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alcea Tracking Solutions for Business Process Management include: Federal Reserve Bank of New York, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $750.0 million, True Digital Group Co., Ltd., a Thailand based Professional Services organisation with 1150 employees and revenues of $150.0 million, Gilmore Overklick Technologies, a Canada based Professional Services organisation with 185 employees and revenues of $34.0 million and many others.
Contact us if you need a completed and verified list of companies using Alcea Tracking Solutions, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PPM software purchases.
The Alcea Tracking Solutions customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of PPM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Federal Reserve Bank of New York | Banking and Financial Services | 3000 | $750M | United States | Alcea Technologies | Alcea Tracking Solutions | Business Process Management | 2020 | n/a |
In 2020, Federal Reserve Bank of New York implemented Alcea Tracking Solutions in the Business Process Management category to centralize HR help desk ticketing and intake across the bank. The deployment designated HR as the service owner while enabling any employee to submit and track tickets through a single system, establishing a persistent request history and query capability for reporting and audit needs.
Alcea Tracking Solutions was configured with a customized help desk track, anonymous entry and query enabled for all users, a bespoke external front end, and defined workflow states to represent ticket life cycle transitions. The implementation included automated assignment rules that route new tickets to support staff and notification triggers that inform assignees and originators as tickets move between states, and standard filtering, reporting and audit trail capabilities were activated for operational visibility.
The project leveraged the New York Fed teams familiarity with FIT concepts to inform track configuration and user experience, while the operational application in production is Alcea Tracking Solutions. Operational coverage focused on HR service workflows, support staff queues, and bank employees as originators rather than a restricted user subset.
Governance encompassed workflow definition, notification policies, and audit logging to create a traceable ticket lifecycle and to support reporting and compliance requirements. The system entered production and is currently in use with favorable feedback from users.
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Gilmore Overklick Technologies | Professional Services | 185 | $34M | Canada | Alcea Technologies | Alcea Tracking Solutions | Business Process Management | 2015 | n/a |
In 2015, Gilmore Overklick Technologies implemented Alcea Tracking Solutions, a Business Process Management application, to centralize client inquiries and formalize issue handling across its customer support operations. The deployment targeted reduction of email traffic and the establishment of consistent logging, tracking, and evaluation of client issues.
The Alcea Tracking Solutions implementation configured a managed intake and ticketing workflow branded as FIT, providing both an external customer submission interface and an internal communication track. Functional capabilities implemented include issue type classification and volume tracking, open communication logging, closure rate measurement, escalation workflows, automated ticket redirection, and a central communications repository.
Operational routing was configured to automatically redirect tickets to the appropriate print partners while keeping Gilmore Overklick Technologies on copy, enabling coordinated responses with Global Partners and reducing time zone friction. The solution was further extended to support purchasing workflows, enabling FIT to serve both as a customer-facing issue tracker and an operational procurement conduit for partner interactions.
Governance changes formalized escalation rules and the separation of internal versus external communication views to preserve customer visibility controls, supporting the company's ISO compliance reporting through standardized issue tracking metrics. The rollout impacted customer support teams and partner-facing operations, consolidating audit trails and reducing reliance on distributed email threads within Alcea Tracking Solutions.
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True Digital Group Co., Ltd. | Professional Services | 1150 | $150M | Thailand | Alcea Technologies | Alcea Tracking Solutions | Business Process Management | 2019 | n/a |
In 2019 True Digital Group Co., Ltd. implemented Alcea Tracking Solutions as a Business Process Management application to centralize issue tracking and knowledge artifacts. The deployment used the Alcea Tracking Solutions Database Module to provide configurable record types and searchable metadata fields for operational tracking and repositories.
Configuration work focused on problem tracking workflows, a best-practices repository, peer review orchestration, and a testcase and script register. Users create tracker records via structured forms that capture project context, required attendees, attached parameter files or sample passes, and storage location attributes, Alcea Tracking Solutions enforces comment threads so review feedback is appended directly to the originating issue.
The implementation established a centralized datastore for testcases and processing scripts, with indexed fields identifying dataset attributes and physical or logical storage locations, and a powerful search capability to surface candidate testcases and reusable scripts. Alcea Tracking Solutions is described in the provided FIT case as supporting quick identification and sharing of scripts between centers, reducing duplicated effort and enabling reuse.
Governance was implemented through form-driven review workflows and record-level comment trails, enabling organized peer reviews and traceable testcase lifecycle management. The provided FIT example documents outcomes where the tracker kept issues from falling through the cracks and kept teams informed and up-to-date, demonstrating how Alcea Tracking Solutions can be used to tighten review controls and centralize operational knowledge within a Business Process Management context.
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