List of Alctel Contactfy Customers
Belo Horizonte, 30180-121, MG,
Brazil
Since 2010, our global team of researchers has been studying Alctel Contactfy customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alctel Contactfy for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alctel Contactfy for Call Center include: Movida Brazil, a Brazil based Transportation organisation with 6000 employees and revenues of $2.19 billion, Edenred Brazil, a Brazil based Banking and Financial Services organisation with 3000 employees and revenues of $590.0 million, Unidas Locadora, a Brazil based Automotive organisation with 3600 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Alctel Contactfy, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alctel Contactfy customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Edenred Brazil | Banking and Financial Services | 3000 | $590M | Brazil | Alctel | Alctel Contactfy | Call Center | 2023 | n/a |
In 2023, Edenred Brazil deployed Alctel Contactfy, a Call Center solution. The deployment is listed by Alctel as a Contactfy CCaaS and UCaaS use case and supports customer service and employee-facing contact channels across Brazil.
Alctel Contactfy was implemented to provide omnichannel contact center capabilities, voice softphone functionality and unified communications features, aligning with standard Call Center functional patterns. Module usage is inferred from Contactfy solution descriptions and the vendor client listing, and includes multichannel routing, agent softphone provisioning and UC presence and messaging. The implementation centers on inbound and outbound voice routing and digital channel orchestration to unify customer and employee communication flows.
As a Contactfy CCaaS and UCaaS deployment the architecture is cloud oriented to centralize contact handling and agent desktop capabilities across sites in Brazil. No specific third party integrations are disclosed in public sources.
The engagement is estimated to have started and gone live in 2023 to strengthen Edenred Brazil omnichannel support for customer service and internal contact channels. This positions Edenred Brazil with Alctel Contactfy in the Call Center category as the operational platform for customer service and employee-facing contact functions.
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Movida Brazil | Transportation | 6000 | $2.2B | Brazil | Alctel | Alctel Contactfy | Call Center | 2023 | n/a |
In 2023, Movida Brazil implemented Alctel Contactfy as its Call Center solution for contact center and CRM use across its Brazil customer service organization. The deployment positions Alctel Contactfy as the central CCaaS and UCaaS layer supporting agent mobility and customer engagement workflows for Movida Brazil.
The implementation leveraged Alctel Contactfy modules aligned with omnichannel CCaaS capabilities and softphone and unified communications features, including automatic call distribution, interactive voice response, computer telephony integration for screen pop and call context, and presence based softphone routing. Configuration work centered on channel orchestration for voice and digital interactions along with agent desktop consolidation to support remote and in office agents.
Operational coverage focused on Movida Brazil customer service and contact center teams, using Alctel Contactfy to unify contact handling and CRM oriented workflows across sites in Brazil. The deployment emphasized mobility for field facing staff and contact center agents, enabling cloud based softphone access and centralized administration of agent profiles and queues.
Governance and rollout were estimated in 2023 as a phased adoption to deliver omnichannel routing, role based access controls, and centralized monitoring through the Alctel Contactfy administration console. The stated objective of the deployment was to improve customer service responsiveness and agent mobility while embedding Call Center platform capabilities into Movida Brazil service operations.
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Unidas Locadora | Automotive | 3600 | $300M | Brazil | Alctel | Alctel Contactfy | Call Center | 2023 | n/a |
In 2023, Unidas Locadora implemented Alctel Contactfy to support Call Center operations across Brazil. The deployment is listed on Alctel's public client roster and is assumed to centralize Unidas' contact center and CRM operations for customer service workflows.
Alctel Contactfy was deployed as a cloud CCaaS architecture focused on omnichannel routing and unified communications softphone functionality, providing session control, computer telephony integration style screen pop workflows, and multichannel queuing for voice and digital channels. Configuration patterns align with Call Center category expectations, including automated routing rules, agent presence and softphone endpoints, and centralized contact record consolidation to support customer interactions.
Operational coverage appears to span Unidas' nationwide contact center footprint in Brazil, driving standardized routing policies and consolidated contact data to align contact handling across customer service and reservation functions. Governance emphasis is inferred on routing policy standardization and single record consolidation, with stated goals to centralize customer contacts and improve service levels through the Alctel Contactfy Call Center deployment.
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