List of ALERT CRM Customers
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Since 2010, our global team of researchers has been studying ALERT CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ALERT CRM for Life Sciences CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ALERT CRM for Life Sciences CRM include: Pontificia Universidad Católica de Chile, a Chile based Education organisation with 3000 employees and revenues of $750.0 million, Hospital of the Holy Spirit of Evora EPE, a Portugal based Healthcare organisation with 1700 employees and revenues of $120.0 million, Clinique du Pré, a France based Healthcare organisation with 420 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using ALERT CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The ALERT CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Clinique du Pré | Healthcare | 420 | $40M | France | ALERT Life Sciences Computing | ALERT CRM | Life Sciences CRM | 2014 | n/a |
In 2014 Clinique du Pré deployed ALERT CRM to centralize appointment scheduling and patient communications under the Customer Relationship Management category. The deployment ties ALERT CRM to the operational component of ALERT PLANNING SYSTEM, creating an integrated pathway for schedule data and patient-facing instructions.
The implementation configures the ALERT CRM Platform to receive scheduling events from ALERT PLANNING SYSTEM and to execute automated notification workflows, using e-mail and SMS channels to dispatch appointment confirmations and preparatory instructions. Functional capabilities implemented include appointment lifecycle orchestration, contact record linkage to patient schedules, templated message generation, and a notification engine that triggers based on planning system events.
Operational scope covers scheduling and patient services functions within the clinic, where ALERT CRM serves as the centralized record for communications tied to planned care activities. Governance was aligned to enforce CRM-driven notification workflows and to ensure that schedule changes in ALERT PLANNING SYSTEM propagate automatically to patients through ALERT CRM Platform, reducing manual handoffs and consolidating patient messaging processes.
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Hospital of the Holy Spirit of Evora EPE | Healthcare | 1700 | $120M | Portugal | ALERT Life Sciences Computing | ALERT CRM | Life Sciences CRM | 2017 | n/a |
In 2017, Hospital of the Holy Spirit of Evora EPE implemented ALERT CRM from ALERT Life Sciences Computing as its Customer Relationship Management application. The hospital selected ALERT CRM alongside ALERT ERP and deployed both ALERT solutions to support administrative, patient facing, and community health workflows across its Évora campus. ALERT CRM was positioned as the enterprise Customer Relationship Management platform to centralize contact and engagement records used by clinical and nonclinical staff.
Configuration focused on core CRM functional areas typical for healthcare, including patient contact management, appointment and referral tracking, communication logs, and operational reporting for administrative teams. The implementation included role based access controls and workflow automation to standardize referral intake and patient outreach processes, with configuration aligned to departments such as outpatient services, admissions, and patient relations. ALERT CRM was configured to surface engagement histories and support operational case coordination for clinical coordinators and administrative users.
The ALERT CRM deployment was executed in tandem with ALERT ERP to establish a consistent information model between clinical administrative processes and core hospital administration, with master record alignment and coordinated data stewardship emphasized during rollout. Governance was organized across administrative, clinical and patient relations stakeholders to manage master data, access policies and phased adoption across departments. The implementation positions ALERT CRM as the hospital Customer Relationship Management backbone for patient engagement and administrative coordination.
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Pontificia Universidad Católica de Chile | Education | 3000 | $750M | Chile | ALERT Life Sciences Computing | ALERT CRM | Life Sciences CRM | 2017 | n/a |
In 2017, Pontificia Universidad Católica de Chile implemented ALERT CRM from ALERT Life Sciences Computing, adopting a Customer Relationship Management platform to centralize constituent interactions. ALERT CRM was deployed as part of a coordinated suite including ALERT PAPER FREE HOSPITAL, ALERT PHARMACY, Patient Administration System, Management & Planning Information System and ALERT STUDENT, creating a single-vendor implementation footprint across clinical and academic service lines.
The ALERT CRM deployment focused on standard CRM functional capabilities such as contact and case management, appointment and scheduling workflows, and engagement orchestration for both healthcare patients and university constituents. Configuration work emphasized role-based access and record segmentation to support clinical intake, pharmacy communications, and student lifecycle interactions while aligning with Patient Administration System and ALERT STUDENT data models.
Integrations were executed within the ALERT product family, with ALERT CRM operating against shared master records from the Patient Administration System and ALERT STUDENT to enable cross-functional visibility between health services, pharmacy operations, and student administration. The implementation scope covered university health services, pharmacy operations, and student support functions, consolidating constituent data and interaction histories across those operational areas.
Governance was structured around centralized CRM stewardship, data quality controls, and standardized intake and referral workflows that bridged clinical and academic processes. ALERT CRM supported process harmonization for admissions-related outreach, patient care coordination, pharmacy fulfillment communications, and student engagement, while remaining part of the broader ALERT Life Sciences Computing ecosystem used across the university.
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