List of Alorica Customer Experience Management Customers
Irvine, 92617, CA,
United States
Since 2010, our global team of researchers has been studying Alorica Customer Experience Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alorica Customer Experience Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alorica Customer Experience Management for Customer Experience include: Kohl's Department Stores, a United States based Retail organisation with 87000 employees and revenues of $17.48 billion, Oregon Health and Science University, a United States based Healthcare organisation with 21016 employees and revenues of $4.90 billion, Department of Employment, Training and Rehabilitation (DETR), a United States based Government organisation with 250 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Alorica Customer Experience Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Alorica Customer Experience Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Department of Employment, Training and Rehabilitation (DETR) | Government | 250 | $25M | United States | Alorica | Alorica Customer Experience Management | Customer Experience | 2019 | n/a |
In 2019, the Department of Employment, Training and Rehabilitation DETR deployed Alorica Customer Experience Management. The Alorica Customer Experience Management implementation used the Alorica-At-Home solution to provision a full-service, scalable Customer Experience Management call center with work-at-home agents.
The deployment focused on core customer experience capabilities typical of Customer Experience Management, including inbound contact handling, interaction routing, knowledge management, workforce management for remote agents, and quality monitoring workflows. Configuration emphasized remote agent connectivity, centralized interaction orchestration, and scripted call flows to support unemployment benefit inquiries.
Operational scope covered DETR call center services with a stated capability to extend support for federal Pandemic Unemployment Assistance PUA provisions for independent contractors, freelancers, gig workers and other workers not covered by standard Unemployment Insurance. The expansion readiness for PUA was enabled by the Alorica-At-Home architecture and supported by coordination with Nevada's federal delegation.
Governance and rollout required establishing agent onboarding, remote supervision, and quality assurance processes consistent with a distributed work-at-home model, while preserving centralized case escalation pathways for complex unemployment benefit issues. The implementation positioned Alorica Customer Experience Management as the primary customer engagement layer for DETR call center operations.
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Kohl's Department Stores | Retail | 87000 | $17.5B | United States | Alorica | Alorica Customer Experience Management | Customer Experience | 2007 | n/a |
In 2007, Kohl's Department Stores implemented Alorica Customer Experience Management, deploying a Customer Experience Management solution to standardize contact center operations and customer engagement. The Alorica Customer Experience Management implementation focused on centralized contact center operations, agent orchestration, and multichannel customer engagement capabilities.
Configuration work included agent routing, interactive voice response, workforce management, quality monitoring, and customer interaction recording, reflecting core Customer Experience Management functional modules. The deployment emphasized standardized agent desktop workflows and scripted handling for customer inquiries across voice and digital channels.
Kohl's participated as an Alorica Customer Advisory Board Member and Buyers Forum participant, providing operational feedback that informed configuration priorities and governance for customer service processes. Operational coverage targeted Kohl's customer care organization within the United States, aligning service design with store support and corporate customer operations.
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Oregon Health and Science University | Healthcare | 21016 | $4.9B | United States | Alorica | Alorica Customer Experience Management | Customer Experience | 2019 | n/a |
In 2019, Oregon Health and Science University implemented Alorica Customer Experience Management to centralize patient-facing contact center operations and standardize outreach across clinical and administrative service lines. The deployment targeted Customer Experience Management capabilities to improve contact routing for patient access, appointment scheduling, and clinical call triage, aligning agent roles with specific care pathways.
The Alorica Customer Experience Management implementation included omnichannel contact routing and interactive voice response configuration, workforce management and quality monitoring, and case ticketing workflows to manage patient inquiries. The solution was configured for scripted clinical escalations, callback queuing, and service level reporting, with role-based access controls for agents and supervisors and process alignment to clinical privacy and compliance requirements.
Operational scope covered centralized contact center functions supporting OHSU clinical departments and administrative units, delivered via a phased rollout to prioritize high-volume patient access points. Governance focused on revised escalation procedures, quality assurance workflows, and agent training to reflect clinical communication standards. Separately, Alorica reported a 5-point increase in CX score and a 50% reduction in repeat contacts for a major consumer electronics manufacturer when rebadging its contact center in China, demonstrating a category-aligned outcome in rebadging scenarios.
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Buyer Intent: Companies Evaluating Alorica Customer Experience Management
- Pontifical Catholic University of Peru, a Peru based Education organization with 3000 Employees
- Inspire Brands, a United States based Retail company with 650000 Employees
- Sterling Foundation Management, a United States based Professional Services organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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