List of Alvaria CX Suite Customers
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United States
Since 2010, our global team of researchers has been studying Alvaria CX Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria CX Suite for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria CX Suite for Call Center include: The Very Group, a United Kingdom based Retail organisation with 3300 employees and revenues of $2.85 billion, The Ardonagh Group, a United Kingdom based Insurance organisation with 10000 employees and revenues of $2.00 billion, Permanent TSB Group, a Ireland based Banking and Financial Services organisation with 3207 employees and revenues of $785.0 million, Vitality Health, a United Kingdom based Insurance organisation with 1400 employees and revenues of $115.0 million, Res Q Ltd, a United Kingdom based Communications organisation with 1800 employees and revenues of $85.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria CX Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alvaria CX Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Freedom Finance UK | Banking and Financial Services | 121 | $23M | United Kingdom | Alvaria | Alvaria CX Suite | Call Center | 2015 | n/a | In 2015, Freedom Finance UK implemented Alvaria CX Suite to modernize its contact centre capabilities, drawing on the blended contact centre approaches described in Noble Systems materials. The deployment targeted improved agent utilization across inbound and outbound workstreams and was aligned to the Apps Category . The implementation configured Alvaria CX Suite to support blended processing, Composer-style agent desktop workflows, mandatory scripting and prompts, and automated call outcome handling. Composer-style automation was used to simultaneously update CRM and dialler databases with call outcomes, reduce manual steps in agent workflows, and shorten average handling sequences by automating routine post-call actions. Operational coverage focused on contact centre and operations teams, unifying previously separate inbound and outbound groups into a single blended resource pool. The deployment included IP telephony enabling hot-desk capability and simplified user profile management, and management interfaces delivering dashboards and multi-dimensional reporting to improve visibility of agent activity and queue performance. Governance and process changes centered on standardizing agent scripts and embedding prompts into the Composer agent desktop, which restructured call handling workflows and agent adherence controls. The project emphasized operational flexibility and improved resource allocation during peak volumes, and it positioned Alvaria CX Suite to provide workforce management, recording and monitoring, and interaction analytics capabilities as part of an integrated contact centre platform. | |
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Permanent TSB Group | Banking and Financial Services | 3207 | $785M | Ireland | Alvaria | Alvaria CX Suite | Call Center | 2015 | n/a | In 2015 Permanent TSB Group deployed Alvaria CX Suite as its Contact Centre application, establishing a centralized platform for managing agent workflows and customer interactions. The Alvaria CX Suite implementation targeted the bank's contact centre operations, with explicit focus on collections and customer service functions to improve control and operational consistency. The deployment leveraged Contact Centre capabilities such as omnichannel routing, automatic call distribution, agent desktop interfaces, and centralized interaction reporting to standardize handling of inbound and outbound contacts. The program was complemented by Noble Systems Composer Real-Time Speech Analytics, which monitored live interactions, used user defined phrase libraries to detect presence or absence of scripted language, and pushed decisioning prompts to agents to guide next actions. Operationally the combined environment routed voice streams and desktop prompts into real-time monitoring workflows, surfacing alerts to managers through the Noble Harmony web manager and to agents through the Composer agent desktop. This configuration localized compliance monitoring and virtual coaching within the contact centre and collections teams, enabling managers and supervisors to intercept and assist on live calls. Governance changes emphasized live compliance assurance and proactive agent coaching, with Composer RTSA configured to flag non compliant or missed script elements in real time. Reported outcomes from the program included improved customer service, reduced agent churn, and the ability to identify and flag customer or agent issues during the call, ensuring compliant messaging across interactions. | |
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Res Q Ltd | Communications | 1800 | $85M | United Kingdom | Alvaria | Alvaria CX Suite | Call Center | 2019 | n/a | In 2019, Res Q Ltd deployed Alvaria CX Suite as Contact Center Software to formalize its contact centre servicing and dialing operations across its United Kingdom sites. The Alvaria CX Suite implementation focused on operationalizing agent desktops and dialler controls to support both outbound campaigns and inbound routing, while aligning with existing telephony floor configurations and QA compliant agent workflows. Deployment and configuration work centered on core contact centre capabilities consistent with Contact Center Software, including agent desktop configuration, dialler behavior tuning, call routing rules, and reporting instrumentation. Configuration activities drew on documented group policy work and desktop administration practices, with targeted automation of user permissions and desktop settings to stabilize agent environments and dialing floor setups. Integrations and operational coverage leveraged in-house infrastructure expertise, using Active Directory for user provisioning and role based access, Azure for VM hosting and backup operations, and Power BI for controlled reporting permissions. Network and infrastructure responsibilities were explicit, including VLAN changes, routing and switching troubleshooting, calling floor configuration, out of hours support, and vulnerability scanning with Nessus professional to support secure platform operations. Governance and process changes emphasized formalized user lifecycle management and permissioning, with group policy implementation and Azure AD aligned provisioning to enforce access controls for the Alvaria CX Suite. Operational handoffs documented desktop and telephony administration procedures to maintain consistent agent support and reporting access across business functions involved in sales and contact centre operations. | |
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Insurance | 10000 | $2.0B | United Kingdom | Alvaria | Alvaria CX Suite | Call Center | 2016 | n/a |
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Retail | 3300 | $2.8B | United Kingdom | Alvaria | Alvaria CX Suite | Call Center | 2020 | n/a |
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Insurance | 1400 | $115M | United Kingdom | Alvaria | Alvaria CX Suite | Call Center | 2016 | n/a |
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