List of Alvaria Voice Agent Customers
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United States
Since 2010, our global team of researchers has been studying Alvaria Voice Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Voice Agent for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Voice Agent for Customer Experience include: Valley Medical Center, a United States based Healthcare organisation with 3700 employees and revenues of $797.0 million, General Automobile Insurance Services, a United States based Insurance organisation with 1000 employees and revenues of $200.0 million, Hoist Finance Poland, a Poland based Banking and Financial Services organisation with 150 employees and revenues of $25.0 million, Freedom Finance UK, a United Kingdom based Banking and Financial Services organisation with 121 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Voice Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alvaria Voice Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Freedom Finance UK | Banking and Financial Services | 121 | $23M | United Kingdom | Alvaria | Alvaria Voice Agent | Customer Experience | 2015 | n/a | In 2015, Freedom Finance UK implemented Alvaria Voice Agent in the Contact Centre category to centralize contact handling and enable blended inbound and outbound interactions. The initial implementation was positioned to unify agent workflows across previously disparate inbound and outbound teams, with a focus on increasing resource flexibility and standardizing contact handling procedures. The deployment configured a Composer-style agent desktop to enforce mandatory scripts and prompts, and to streamline agent actions during calls. Core functional modules included blended contact processing, agent scripting and workflow orchestration, simultaneous outcome logging to CRM and the dialler database, and management reporting and dashboards. Operational integration encompassed CRM update automation and dialler database synchronization, together with an IP telephony layer that introduced hot-desk capability and simplified user profile administration. The solution supported cross-team use cases by enabling inbound agents to handle outbound workloads and by supplementing outbound teams with inbound agents during peak periods. Governance and process changes centered on embedding mandatory statements and scripted prompts into agent workflows, and on using management interfaces for visibility into agent activity and performance. Reported outcomes in the implementation context included improved visibility of agent activity, greater operational flexibility through IP telephony, and more consistent call handling driven by the agent desktop and automated CRM/dialler updates. | |
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General Automobile Insurance Services | Insurance | 1000 | $200M | United States | Alvaria | Alvaria Voice Agent | Customer Experience | 2019 | n/a | In 2019, General Automobile Insurance Services implemented Alvaria Voice Agent, Category: , to build an IVR self-service flow for insurance premium payments, renewals and document retrieval in the United States. The program used Alvaria CXP as the deployment platform to design call flows and enable multi-modal IVR interactions that surfaced payment and document retrieval options to policyholders. Alvaria Voice Agent was configured to support core modules aligned with payment orchestration, renewal processing prompts and document retrieval voice menus, inferred from the described CXP/IVR deployment. The implementation included speech recognition driven prompts, DTMF fallback paths and session orchestration to steer callers through authorization and renewal verification workflows. Operational scope focused on contact center automation across the United States, embedding the Alvaria Voice Agent within premium payment and customer service workflows. Governance centered on updating IVR routing and agent escalation procedures to sustain self-service containment, and the deployment achieved IVR containment rates above 65% while handling roughly 15% of premium payments, with multi-modal interactions used to reduce live agent demand. | |
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Hoist Finance Poland | Banking and Financial Services | 150 | $25M | Poland | Alvaria | Alvaria Voice Agent | Customer Experience | 2018 | n/a | In 2018, Hoist Finance Poland implemented Alvaria Cloud including native interaction management, IVR and digital self-service for its Polish contact center, and deployed Alvaria Voice Agent as part of that deployment. Apps Category: . The implementation configured Alvaria Cloud modules to automate outbound dialing workflows, orchestrate IVR call flows and expose digital self-service journeys. Alvaria Voice Agent was used to handle automated voice interactions within those IVR and outbound campaigns, capturing payment commitments and routing live-agent handoffs through interaction management. Operational scope focused on the Polish contact center and collections operations, where outbound dialing automation was centralized to increase campaign throughput. Functional capabilities implemented included automated campaign scheduling, call pacing and voice-based promise capture, integrated within the Alvaria interaction management fabric to maintain consistent customer journeys. Governance emphasized contact center orchestration using the Alvaria platform to manage outbound campaign rules and interaction routing, while digital self-service reduced manual call handling. Reported outcomes from the deployment include a 45% increase in outbound calls and a 2.5x rise in payment promises following the use of Alvaria Cloud and Alvaria Voice Agent. | |
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Healthcare | 3700 | $797M | United States | Alvaria | Alvaria Voice Agent | Customer Experience | 2017 | n/a |
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