List of Amadeus Altea Passenger Service System Customers
Amadeus
Salvador de Madariaga 1,
Madrid, 28027,
Spain
Madrid, 28027,
Spain
34 91 582 0100
Professional Services
20643
$6.8B
Since 2010, our global team of researchers has been studying Amadeus Altea Passenger Service System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Altea Passenger Service System for Passenger Service Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Altea Passenger Service System for Passenger Service Systems include: Cathay Pacific, a Hong Kong based Transportation organisation with 30100 employees and revenues of $13.30 billion, Luxairgroup, a Luxembourg based Transportation organisation with 2317 employees and revenues of $820.0 million, Sun PhuQuoc Airways, a Vietnam based Transportation organisation with 350 employees and revenues of $50.0 million, Sun Group, a Vietnam based Construction and Real Estate organisation with 340 employees and revenues of $40.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cathay Pacific | Transportation | 30100 | $13.3B | Hong Kong | Amadeus IT Group | Amadeus Altea Passenger Service System | Passenger Service Systems | 2024 | n/a |
In 2024, Cathay Pacific expanded its deployment of Amadeus Altea Passenger Service System, Passenger Service System, as part of an extended technology partnership with Amadeus. The public announcement frames the expansion around enhanced retail capabilities and increased customer flexibility, and states Cathay Pacific will continue to use Amadeus technologies for Revenue Accounting and Passenger Recovery while accelerating its Altéa NDC adoption.
The Amadeus Altea Passenger Service System deployment is configured to manage core PSS functions including reservations, inventory, ticketing, departure control and disruption management, with explicit inclusion of Revenue Accounting and Passenger Recovery capabilities. The program also incorporates Altéa NDC, providing end-to-end NDC shopping, booking and servicing flows to enable consistent offer servicing across channels.
Integration scope emphasizes distribution to third parties and travel sellers, with a phased approach to making Cathay Pacific NDC-sourced content available globally, reflecting direct and indirect channel parity. Operational coverage spans sales and distribution, reservations and revenue accounting, departure control and customer servicing across Cathay Pacific’s extensive global network.
Governance and rollout are described as a continued collaboration with Amadeus and a phased release of NDC capabilities to travel sellers, aimed at building a differentiated traveler experience. The public statement identifies improved retail capabilities and increased traveler choice as direct outcomes of the expanded use of Amadeus Altea Passenger Service System and Altéa NDC.
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Luxairgroup | Transportation | 2317 | $820M | Luxembourg | Amadeus IT Group | Amadeus Altea Passenger Service System | Passenger Service Systems | 2025 | n/a |
In 2025, Luxairgroup renewed and expanded its long-standing agreement with Amadeus by committing to Amadeus Altea Passenger Service System in the Passenger Service System category. The renewal includes a refreshed Passenger Service System contract and an updated Full Content Agreement FCA, reinforcing continuity across ticketing, inventory and distribution layers and supporting Luxairgroup’s strategic growth ambitions across Europe and beyond.
The deployment centers on Amadeus Altea Passenger Service System and adopts several Amadeus modules, specifically Amadeus Self-Reaccommodation to enable mobile-first disruption handling, Amadeus Reference Experience to deliver a responsive component based booking interface, Segment Revenue Management Premium to bring real time pricing and demand forecasting into inventory decisions, and Amadeus Anytime Merchandising to enable dynamic ancillary retailing such as seat upgrades and baggage options. Configuration work is expected to emphasize merchandising catalogs, ancillary offer flows, revenue cabin and fare rule configuration, and mobile disruption workflows, which are functional areas typical for a Passenger Service System implementation.
Operational integration aligns booking, inventory, revenue management and customer facing channels so the Amadeus solutions operate together to produce a consistent booking experience across web and mobile. The Full Content Agreement element extends content availability and merchandising reach across distribution channels, affecting commercial distribution and reservations operations. The implementation therefore impacts commercial, reservations, revenue management and customer experience functions within Luxairgroup.
Governance will build on more than a decade of partnership between Luxairgroup and Amadeus, using contractual renewal milestones and solution specific acceptance criteria to manage rollout and configuration. Passengers will gain greater autonomy and convenience through Amadeus Self-Reaccommodation and the Amadeus Reference Experience interface, and Luxair teams will receive tooling aimed at improving productivity and agility in merchandising and revenue workflows. No specific cost, risk or timeline figures were disclosed.
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Sun Group | Construction and Real Estate | 340 | $40M | Vietnam | Amadeus IT Group | Amadeus Altea Passenger Service System | Passenger Service Systems | 2025 | n/a |
In 2025 Sun Group established its carrier Sun PhuQuoc Airways and adopted Amadeus Altea Passenger Service System along with Amadeus SkyWORKS and Amadeus Revenue Accounting, positioning the deployment within the Passenger Service System category to support the airline launch. The implementation is explicitly targeted at full-service carrier capabilities and customer experience ahead of commercial operations centered on Phu Quoc island.
The Amadeus Altea Passenger Service System implementation covers core PSS functions, including booking, ticketing, inventory control, departure control, and customer management, while Amadeus SkyWORKS serves as the intelligent schedule editor to model and create flight schedules across business scenarios. Amadeus Revenue Accounting is configured to capture passenger sales revenue in near real time and to reconcile transactional data to support accounting workflows.
Operational coverage is organized around a hub-and-spoke network with Phu Quoc as the central hub, connecting major domestic and international cities, and integrates booking-to-departure processes, schedule planning, revenue accounting, and customer touchpoints. The solution is described as connected to Sun Group’s service ecosystem and a global distribution network to enable wider distribution and seamless connections between the airline and the broader hospitality and travel services operated by Sun Group.
Governance and rollout emphasize a modular design and data-driven insights to configure Amadeus Altea Passenger Service System for a full-service operating model, with SkyWORKS used to evaluate scheduling scenarios and Revenue Accounting to standardize reconciliation and reporting processes. The implementation narrative frames these components as foundational to supporting the carrier’s launch, ongoing operations, and future network expansion.
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Transportation | 350 | $50M | Vietnam | Amadeus IT Group | Amadeus Altea Passenger Service System | Passenger Service Systems | 2025 | n/a |
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Buyer Intent: Companies Evaluating Amadeus Altea Passenger Service System
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FAQ - APPS RUN THE WORLD Amadeus Altea Passenger Service System Coverage
Amadeus Altea Passenger Service System is a Passenger Service Systems solution from Amadeus IT Group.
Companies worldwide use Amadeus Altea Passenger Service System, from small firms to large enterprises across 21+ industries.
Organizations such as Cathay Pacific, Luxairgroup, Sun PhuQuoc Airways and Sun Group are recorded users of
Amadeus Altea Passenger Service System for Passenger Service Systems.
Companies using Amadeus Altea Passenger Service System are most concentrated in Transportation and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using Amadeus Altea Passenger Service System are most concentrated in Hong Kong, Luxembourg and Vietnam, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amadeus Altea Passenger Service System across Americas, EMEA, and APAC.
Companies using Amadeus Altea Passenger Service System range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Amadeus Altea Passenger Service System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amadeus Altea Passenger Service System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Passenger Service Systems.