List of Annex Cloud Engagement Manager Customers
McLean, 22102, VA,
United States
Since 2010, our global team of researchers has been studying Annex Cloud Engagement Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Annex Cloud Engagement Manager for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Annex Cloud Engagement Manager for Customer Engagement include: Olympus America, a United States based Life Sciences organisation with 4800 employees and revenues of $1.50 billion, Melissa & Doug, LLC, a United States based Manufacturing organisation with 700 employees and revenues of $100.0 million, Murad, a United States based Healthcare organisation with 650 employees and revenues of $11.5 million and many others.
Contact us if you need a completed and verified list of companies using Annex Cloud Engagement Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Annex Cloud Engagement Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Melissa & Doug, LLC | Manufacturing | 700 | $100M | United States | Annex Cloud | Annex Cloud Engagement Manager | Customer Engagement | 2018 | n/a | In 2018, Melissa & Doug, LLC deployed Annex Cloud Engagement Manager as a Visual Commerce implementation to capture, moderate and make customer photos shoppable for ecommerce and marketing use. The Annex Cloud Engagement Manager implementation was provisioned for the United States ecommerce site and focused on user generated content workflows to increase on site visual merchandising and customer engagement. The implementation emphasized three functional capabilities, capture of customer photos, moderation and curation, and shoppable display of vetted assets on product and category pages. Annex Cloud Engagement Manager was configured to ingest customer submissions, route assets through a moderation queue, and publish approved images into storefront galleries and product media slots consistent with Visual Commerce functional patterns. Integrations included a direct integration with the Demandware Salesforce Commerce Cloud storefront to expose curated images within product detail pages and shoppable galleries, enabling ecommerce and marketing teams to operate the visual commerce experience from the same commerce platform. Operational coverage covered ecommerce merchandising and marketing workflows across the United States site, with content flows from customer submission to moderated publication into live storefront components. Governance centered on moderation and content ownership by marketing, with practical rollout sequencing that collected over 2,000 customer photos in five months. The deployment reported an 89 percent conversion rate among Visual Commerce users and a reported 123 percent ROI, outcomes that were captured as part of the implementation metrics and used to validate ongoing content governance and merchandising rules. | |
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Murad | Healthcare | 650 | $12M | United States | Annex Cloud | Annex Cloud Engagement Manager | Customer Engagement | 2017 | n/a | In 2017, Murad partnered with Annex Cloud to deploy Annex Cloud Engagement Manager, Apps Category . Murad launched Murad Beauty Rewards to consolidate Ratings & Reviews, Q&A, Social Login and other engagement features into a unified loyalty and advocacy program for CRM and marketing use in the United States. The deployment centralized customer engagement capabilities under Annex Cloud Engagement Manager to support member acquisition, retention and advocacy workflows. The program was positioned as a single engagement and loyalty layer for marketing-driven customer lifecycle activities. Annex Cloud Engagement Manager was configured to serve as the loyalty engine and content consolidation hub, implementing modules for ratings and reviews aggregation, Q&A workflows, social login capture, member enrollment, points issuance and rewards catalog management. Configuration emphasized automated point accrual rules, member tier logic and redemption workflows to align with marketing campaign triggers. The implementation used standard loyalty and advocacy functional terminology including member ledger, campaign-triggered rewards and moderation workflows. Operational coverage connected Ratings & Reviews, Q&A and Social Login touchpoints into Murad’s CRM and marketing operations across the United States, enabling behavioral signals to inform segmentation and campaign orchestration. Ownership was assigned to marketing for campaign rules and CRM for member data operations, with program management overseeing content moderation and loyalty policy enforcement. Annex Cloud Engagement Manager was the named application consolidating these engagement and loyalty capabilities. Rollout governance focused on program-level rules for points issuance and user generated content moderation, and marketing-driven campaign governance to manage incentives and member communications. The Murad Beauty Rewards program grew to more than 150,000 members, awarded over 16 million points and achieved an 18% Social Login conversion, with documented increases in engagement and retention reported in the case study. No cost or risk figures were provided. | |
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Olympus America | Life Sciences | 4800 | $1.5B | United States | Annex Cloud | Annex Cloud Engagement Manager | Customer Engagement | 2016 | n/a | In 2016, Olympus America implemented Annex Cloud Engagement Manager to expand its Olympus Rewards program and collect customer photos, Category . The deployment was scoped to CRM and marketing teams and executed in the United States to support loyalty driven customer engagement and visual commerce workflows. Annex Cloud Engagement Manager was configured to enable Social Login, Visual Commerce and trackable social buttons so user generated images could be captured and funneled into marketing assets and loyalty touch points. Functional modules implemented included Social Login, Visual Commerce and trackable social buttons, producing a public photo gallery and an intake workflow for customer photo uploads. The deployment produced approximately 20 percent Social Login adoption and a gallery exceeding 12,000 images, with photo uploads increasing about 2000 percent month over month according to the reported case study. Rollout governance incorporated marketing and CRM processes to manage content moderation, customer attribution and the use of collected media within Olympus Rewards engagement flows, and the case study reported improved engagement and repeat purchases as outcomes. |
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