List of Appian Connected Claims Customers
Appian
7950 Jones Branch Drive,
McLean, VA, 22102,
United States
McLean, VA, 22102,
United States
1 703-442-8844
Professional Services
2033
$711M
Since 2010, our global team of researchers has been studying Appian Connected Claims customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Appian Connected Claims for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Appian Connected Claims for Insurance Claims Management include: PwC UK, a United Kingdom based Professional Services organisation with 25000 employees and revenues of $7.39 billion, Helia Group, a Australia based Insurance organisation with 170 employees and revenues of $345.0 million, Global Excel Management, a Canada based Insurance organisation with 850 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using Appian Connected Claims, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Appian Connected Claims customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Global Excel Management | Insurance | 850 | $210M | Canada | Appian | Appian Connected Claims | Insurance Claims Management | 2024 | n/a |
In 2024 Global Excel Management implemented Appian Connected Claims in the Apps Category to modernize its insurance claims intake and customer experience. The deployment delivered a customer-facing claims portal and a First Notice of Loss intake process in less than 12 weeks, establishing an initial digital intake layer accessible via web and mobile for customers, employees, and partners.
Appian Connected Claims was configured to provide data integration, AI-assisted processing, and process automation, with business-user configurable workflows that remove IT dependency for onboarding new institutions and policies. Functional capabilities implemented include the claims portal, FNOL intake, workflow configuration, and platform-level automation and data unification, and the program has a next phase focused on adjudication of the entire claim process.
Integrations are explicitly oriented to extend value from existing claims and engagement systems, including Guidewire, Amazon Connect, and Salesforce, enabling a 360-degree view of claims data across systems. Governance shifted toward business-owned workflow configuration and faster onboarding, and the stated objectives include accelerating time to settlement, reducing costs, and improving the customer experience.
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Helia Group | Insurance | 170 | $345M | Australia | Appian | Appian Connected Claims | Insurance Claims Management | 2023 | n/a |
In 2023, Helia Group implemented Appian Connected Claims to centralize Insurance Claims Management across its business. The deployment focused on claims workflows for Helia as a leading Australian Lenders Mortgage Insurance provider and was adopted by operations, underwriting, finance, risk, and sales teams.
The Appian Connected Claims implementation automated end to end claims management workflows and included an underwriting optimisation application and a billing solution built on the Appian Platform. Helia used Appian as a low code process automation and case management environment to bypass full stack development bottlenecks, enabling the organisation to move from monthly code releases to multiple deployments per week and to iterate frequent, small releases that do not impact lender customers.
Functionally the rollout emphasized rules driven case orchestration, document and evidence handling, approvals automation, and workflow orchestration consistent with Insurance Claims Management capabilities. Appian Connected Claims unified decisioning and workflow state across operations, finance, risk, and sales, enabling shared process views and automated handoffs between teams.
Governance and capability building accompanied the technical rollout, with Helia leveraging Appian Education Services to design retraining plans and upskill internal developers and business analysts. The program also fostered closer alignment between business and technology teams and was recognized with an Asia Pacific Innovation Award in 2023 for its cross departmental adoption of the Appian Platform.
Explicit outcomes from the initiative included a reduction in claims processing time from two days to less than 10 minutes and a billing automation result that cut manual finance effort by 18 hours per lender customer per month. The implementation materially improved Helia's lender customer experience through faster claim outcomes and more frequent, lower risk software releases.
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PwC UK | Professional Services | 25000 | $7.4B | United Kingdom | Appian | Appian Connected Claims | Insurance Claims Management | 2024 | n/a |
In 2024 PwC UK implemented Appian Connected Claims using the Appian Platform to power its claims management services, an announcement that further strengthens PwC UK as an alliance partner to Appian and clarifies the firm level commitment to the Appian Connected Claims Apps Category. The deployment centers on PwC UK operating the Appian Connected Claims solution from an EMEA based centre of excellence that supports configuration, operational delivery, and claims managed services for insurance clients.
The implementation emphasizes configuration of case management, process orchestration, workflow automation, and automated decision support consistent with Appian Connected Claims capabilities, with PwC UK configuring the Appian Platform to manage end to end claims lifecycles. Appian Connected Claims is restated as the primary application, and the narrative reflects common functional modules such as intake, adjudication routing, exceptions handling, and audit trail instrumentation as part of the solution architecture.
Operational coverage is anchored in PwC UK’s EMEA centre of excellence which provides implementation expertise, ongoing managed services, and practice level governance in claims managed services, operational excellence, and digital transformation. The centre of excellence role is described as providing repeatable configuration patterns, run book driven operations, and domain specific implementation guidance to support insurance client engagements.
Governance and process transformation is delivered through PwC UK’s service model, which embeds Appian Platform configuration standards, service level orchestration, and managed services accountability into client engagements. The announcement positions PwC UK to offer Appian Connected Claims as part of its claims management service portfolio, enabling consistent delivery practices across the firm’s insurance clients without asserting specific outcomes beyond the strengthened partnership stated in the provided context.
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Buyer Intent: Companies Evaluating Appian Connected Claims
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Appian Connected Claims Coverage
Appian Connected Claims is a Insurance Claims Management solution from Appian.
Companies worldwide use Appian Connected Claims, from small firms to large enterprises across 21+ industries.
Organizations such as PwC UK, Helia Group and Global Excel Management are recorded users of
Appian Connected Claims for Insurance Claims Management.
Companies using Appian Connected Claims are most concentrated in Professional Services and Insurance, with adoption spanning over 21 industries.
Companies using Appian Connected Claims are most concentrated in United Kingdom, Australia and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Appian Connected Claims across Americas, EMEA, and APAC.
Companies using Appian Connected Claims range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Appian Connected Claims include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Appian Connected Claims customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Claims Management.