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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

List of Appier Airis Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Bao Wei Optical Distribution 200 $19M Taiwan Appier Appier Airis Marketing Analytics 2024 n/a In 2024, Bao Wei Optical implemented Appier Airis, a Customer Data Platform, to unify online and offline data for marketing and CRM across Taiwan. The deployment targeted the companys marketing and CRM functions to enable AI-driven segmentation, personalization and omnichannel customer journeys. Implementation centered on customer data unification and activation, using Appier Airis to centralize identity stitching, audience segmentation and real-time personalization capabilities consistent with Customer Data Platform functionality. The configuration supported automated campaign orchestration and omnichannel journey orchestration, shortening campaign setup and execution workflows. These modules moved marketing teams from manual segmentation toward AI-driven segment creation and personalized content delivery. Operational coverage focused on Taiwan and on marketing and CRM teams, with online and offline data sources unified into Appier Airis for cross-channel activation. The rollout delivered explicit outcomes reported in the vendor announcement, including a sevenfold reduction in campaign turnaround time and increases in repurchase and average order value. Appier Airis functioned as the central activation layer for omnichannel campaigns, consolidating audience definitions and campaign execution. Governance and process changes concentrated on centralizing audience management and standardizing campaign workflows, enabling faster approvals and repeatable orchestration across channels. The deployment prioritized Customer Data Platform aligned controls for data consistency and AI-driven segmentation, supporting sustained marketing and CRM operations.
Hotel Monterey Japan Leisure and Hospitality 1236 $120M Japan Appier Appier Airis Marketing Analytics 2023 n/a In 2023, Hotel Monterey Japan implemented Appier Airis to unify customer data for Marketing/CRM. The initiative centralized guest profile construction and member segmentation, establishing a single source of truth for marketing and CRM teams across Hotel Monterey Japan operations. Appier Airis was configured to produce AI-driven 360° customer profiles and to power personalized campaign orchestration and real-time decisioning. Functional capabilities implemented included customer data unification, identity resolution, AI profile enrichment, and campaign personalization workflows that feed targeted messaging and membership engagement programs. The AIRIS deployment ran alongside Appier AIQUA and BotBonnie and delivered real-time integration across online, offline and social touchpoints, enabling faster insight-to-action across booking channels, in-property interactions, and social engagement. Integrations were organized to synchronize event streams and profile updates in real time, supporting dynamic audience update and activation for marketing campaigns. Governance centered on centralizing data ownership within marketing and CRM, with phased rollout beginning in 2023 to align membership, loyalty, and sales processes. The implementation directly impacted marketing, CRM and membership engagement functions and produced improved member engagement and optimized sales as reported by Hotel Monterey Japan.
VitaDairy Vietnam Consumer Packaged Goods 2498 $220M Vietnam Appier Appier Airis Marketing Analytics 2025 n/a In 2025, VitaDairy Vietnam engaged Appier to deploy Appier Airis as a Customer Data Platform to unify online and offline customer data for marketing and CRM. The engagement positioned Appier Airis as the central data connector for VitaDairy Vietnam, aligning the application and category with the company marketing and CRM business function. Deployment centered on Appier Airis capabilities for real-time data ingestion, identity resolution, AI driven personalization, audience segmentation and journey orchestration. Configuration work focused on automated journeys and conversational experience modules, enabling dynamic segmentation and personalization engines to feed channel level campaign execution. Integrations concentrated on unifying online and offline sources, including e commerce touchpoints, owned web and mobile channels, retail point of sale inputs and existing marketing systems, to create unified customer profiles usable across channels. Operational coverage was scoped to marketing and CRM teams in Vietnam, with Appier Airis instrumenting cross channel campaign workflows and real time insight surfaces for campaign managers. Governance and rollout emphasized Appier Airis as the central data connector, with controls for unified profile governance, segmentation rules and automated campaign orchestration across channels. The partnership intentionally targeted AI driven personalization, segmentation and conversational experiences to boost customer engagement and digital growth and to improve campaign performance across channels.
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