List of Appriss Engage Customers
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Since 2010, our global team of researchers has been studying Appriss Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Appriss Engage for Customer Data Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Appriss Engage for Customer Data Platform include: Dicks Merchandising & Supply Chain, a United States based Distribution organisation with 1800 employees and revenues of $12.98 billion, Advance Auto Parts, a United States based Retail organisation with 40000 employees and revenues of $11.29 billion, Floor & Decor, a United States based Retail organisation with 9857 employees and revenues of $4.41 billion and many others.
Contact us if you need a completed and verified list of companies using Appriss Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Appriss Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advance Auto Parts | Retail | 40000 | $11.3B | United States | Appriss Retail | Appriss Engage | Customer Data Platform | 2020 | n/a |
In 2020 Advance Auto Parts piloted Appriss Engage in 200 stores as an initial Returns and Loss Prevention deployment to test behavior-based return decisioning and appeasement workflows. The pilot targeted returns, appeasements, and loss-prevention decisioning and the capability was rolled out across the U.S. chain in 2021 to standardize return approvals and decision governance.
Appriss Engage was implemented with behavior-based return approvals and a rule-driven decisioning engine, configured to apply customer behavioral profiling and automated approval logic at store return workflows and appeasement touchpoints. The implementation emphasized policy-driven decision rules, configurable risk signals, and operationalized decision workflows to separate high-value customer preservation from revenue protection actions.
Operational coverage started with store operations and loss-prevention teams and extended to customer service and merchandising during the 2021 rollout. The U.S.-based program using Appriss Engage improved the Purchase After Return metric with no margin erosion, reflecting enforced changes to return governance and decision workflows across retail operations.
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Dicks Merchandising & Supply Chain | Distribution | 1800 | $13.0B | United States | Appriss Retail | Appriss Engage | Customer Data Platform | 2022 | n/a |
In 2022, Dick's Sporting Goods implemented Appriss Engage as part of a U.S. program to manage omnichannel returns, reshipment, and risk. The retailer co presented with Appriss Retail at NRF 2022 describing how returns can be used to manage risk while keeping customers engaged. Appriss Engage and the category were described in the session through behavior based return authorization and claims and appeasement controls.
Deployment emphasized behavior based return authorization, claims and appeasement controls, and reshipment orchestration to operationalize return decisions across channels. Configuration signals referenced a rules driven decisioning approach, centralized authorization workflows, and case level controls to differentiate handling between ecommerce and in store returns. The discussion indicates use of a decisioning engine and policy driven controls to automate authorization paths and conditional appeasement flows consistent with the application capabilities.
Operational coverage targeted ecommerce and in store returns across the United States, aligning loss prevention, customer care, and ecommerce operations under a common return authorization framework. Governance adjustments highlighted during the presentation centered on policy based rules, standardized claims handling, and controls for appeasement to balance fraud prevention and customer experience. The implementation narrative centers on Appriss Engage providing behavior driven return authorization and claims controls for Dick's Sporting Goods in 2022.
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Floor & Decor | Retail | 9857 | $4.4B | United States | Appriss Retail | Appriss Engage | Customer Data Platform | 2023 | n/a |
In 2023, Floor & Decor implemented Appriss Engage, Apps Category , deploying the application alongside Appriss Secure to centralize behavioral and transaction data for loss detection. The deployment focused on loss prevention and returns and appeasement processes across the United States, aligning retail operations and investigations teams.
Appriss Engage was configured to link behavioral signals with point of sale and return transaction records, enabling case creation, alerting, and investigator workflows that accelerate triage and evidence collection. Integration with Appriss Secure provided behavioral context that enriched transaction level analytics, surfacing internal gift card abuse and suspicious return patterns. The implementation operationalized detection and investigation capabilities to support faster, data driven investigations.
The rollout targeted returns and investigations use cases and resulted in Floor & Decor uncovering 46 fraudulent returns valued at nearly $10,000 in gift cards, directly reducing internal gift card abuse and improving ROI on investigations. Governance changes included routing alerts to centralized loss prevention teams and formalizing faster, data driven investigation procedures. Operational scope remained United States focused and centered on loss prevention and returns management functions.
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Buyer Intent: Companies Evaluating Appriss Engage
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