List of Aranda Service Management Customers
Bogotá, x,
Colombia
Since 2010, our global team of researchers has been studying Aranda Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aranda Service Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aranda Service Management for IT Service Management include: Direccion de Impuestos y Aduanas Nacionales (DIAN) Colombia, a Colombia based Government organisation with 8000 employees and revenues of $72.25 billion, Banco de Bogota, a Colombia based Banking and Financial Services organisation with 11856 employees and revenues of $1.64 billion, Cavipetrol Colombia, a Colombia based Banking and Financial Services organisation with 250 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Aranda Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco de Bogota | Banking and Financial Services | 11856 | $1.6B | Colombia | Aranda Software | Aranda Service Management | IT Service Management | 2018 | n/a |
In 2018, Banco de Bogotá deployed Aranda Service Management. The implementation used Aranda Service Desk together with Aranda CMDB/Inventory to centralize IT asset and service management, classified under the Service Desk category. The project focused on consolidating device control and service operations across the bank's branch network in Colombia.
Configuration included inventory instrumentation and CMDB reconciliation to manage more than 18,000 machines, and service desk ticketing workflows for incident and request handling. Vendor module capabilities were configured to enable remote control, station update orchestration, and license tracking. Automation was applied to accelerate station updates and standardize asset records.
Operational scope covered IT and asset management teams and field support functions across branches in Colombia, with the application serving as the primary service desk and asset inventory platform. The deployment centralized discovery and inventory data into Aranda CMDB/Inventory, supporting service desk routing and asset lifecycle processes. Data consolidation improved visibility for IT teams responsible for device configuration and maintenance.
Governance changes aligned service desk processes and asset stewardship to the Aranda Service Management platform, with updated workflows for licensing control and remote remediation. Outcomes reported in the vendor case study included better licensing control, quicker station updates, reduced onsite support travel and improved SLA metrics. The implementation positioned Aranda Service Management as the bank's central Service Desk solution for IT operations.
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Cavipetrol Colombia | Banking and Financial Services | 250 | $1M | Colombia | Aranda Software | Aranda Service Management | IT Service Management | 2016 | n/a |
In 2016, Cavipetrol Colombia implemented Aranda Service Management. Apps Category: The deployment targeted IT security and service management across Cavipetrol Colombia’s nationwide sites, with a primary objective to strengthen protection of IT resources and enforce consistent access policies.
The implementation combined Aranda Service Desk as the service management module and Aranda security and endpoint solutions for device and network control. Configuration emphasized policy based controls for removable devices, network filters, and monitoring alerts, and the vendor case confirms Aranda Service Desk module usage on the project documentation.
Architecturally the rollout emphasized endpoint agents and centralized policy enforcement to deliver monitoring alerts and site level network filtering, aligning incident management workflows with endpoint protection. Operational coverage centered on IT operations and security functions, bringing service desk ticketing and security alerts into a unified operational workflow.
Governance work focused on formalizing device control policies, alert escalation paths, and standardized service management processes to enforce access controls and incident handling across sites. The deployment narrative documents module configuration and operational scope rather than named third party integrations or implementation partners.
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Direccion de Impuestos y Aduanas Nacionales (DIAN) Colombia | Government | 8000 | $72.2B | Colombia | Aranda Software | Aranda Service Management | IT Service Management | 2017 | n/a |
In 2017, Direccion de Impuestos y Aduanas Nacionales DIAN implemented Aranda Service Management, Apps Category: . The deployment centralized multichannel service management across 52 sites and approximately 9,000 staff in Colombia, delivering an IT service management capability for the national tax and customs agency.
Aranda Service Management was configured to provide centralized incident and requisition tracking, specialist assignment workflows, and multichannel intake to standardize ticket handling. Governance consolidated ticket routing and specialist assignment processes across regional offices, and module usage is documented on the vendor case study; reported outcomes included centralized incident and requisition tracking and faster, more accurate responses.
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