List of ARCOS Callout and Scheduling Customers
Columbus, 43235, OH,
United States
Since 2010, our global team of researchers has been studying ARCOS Callout and Scheduling customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ARCOS Callout and Scheduling for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ARCOS Callout and Scheduling for Workforce Scheduling include: Portland General Electric, a United States based Utilities organisation with 2842 employees and revenues of $2.92 billion, Central Hudson, a United States based Utilities organisation with 1130 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using ARCOS Callout and Scheduling, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Central Hudson | Utilities | 1130 | $1.0B | United States | ARCOS | ARCOS Callout and Scheduling | Workforce Scheduling | 2022 | n/a |
In 2022 Central Hudson operated ARCOS Callout and Scheduling as its automated callout and resource management application, Apps Category . The utility serves roughly 370,000 gas and electric customers and uses ARCOS Callout and Scheduling to meet tight emergency response windows set by regulators, with Dispatch Operations relying on the system for after-hours calls, shift work coverage, and most classified employee callouts outside the 7:30 a.m. to 4 p.m. shift.
The ARCOS Callout and Scheduling implementation is a SaaS callout and scheduling suite that maintains centralized schedules and a work rules engine to enforce complex union callout sequencing. Functional capabilities in use include automated identification of available crews, scripted outbound callout sequencing, response analysis and outcome reporting, schedule maintenance, and status updates by field workers so managers can reshuffle staffing in near real time.
Operational coverage extends across all Central Hudson districts and spans gas chiefs, mechanics, construction crews, maintenance workers, and some electric staff who are certified to respond to gas emergencies. The ARCOS solution is used by Dispatch Operations and by payroll teams to crosscheck timesheets, and it factors union agreements into callout decisions so overtime distribution complies with existing work rules while automatically escalating to the next qualified resource when specific roles are unavailable.
Governance and process control are embedded in the ARCOS configuration through stored work rules that can be updated via the application when union callout rules change, reducing manual programmer intervention. Historical outcomes reported for the period 2005 to 2009 show Central Hudson often met or beat its regulatory response targets, with average response times moving from 22.2 minutes in 2005 to 20.7 minutes in 2007, and an overall reduction in average response time by 2009 despite a smaller response team, illustrating how ARCOS Callout and Scheduling supported operational compliance and workforce orchestration.
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Portland General Electric | Utilities | 2842 | $2.9B | United States | ARCOS | ARCOS Callout and Scheduling | Workforce Scheduling | 2019 | n/a |
In 2019, Portland General Electric implemented ARCOS Callout and Scheduling as part of its Advanced Energy Delivery Technology Solutions program. Category:
The ARCOS Callout and Scheduling implementation focused on core callout engine and scheduling capabilities, including automated crew notification workflows, role based access controls, and scheduler configuration for outage and emergency mobilization. Configuration management, incident management, and problem management processes were codified to support application stability and secure configurations, aligning with the Application Administrator responsibilities described by PGE.
Integrations explicitly included the Outage Management System and the AWS Cloud Data Lake and API management functions maintained by AEDTS, enabling operational handoffs between outage detection, data products, and ARCOS-driven workforce mobilization. The deployment was positioned to support enterprise horizontal needs and vertical AED applications, with the ARCOS Callout and Scheduling instance interfacing with enterprise APIs and data lake feeds for event enrichment and notification orchestration.
Operational governance emphasized application support workflows, CI/CD practices for related automation, and MLOps enablement for analytics teams referenced in AEDTS hiring and role descriptions. The implementation scope covered AEDTS and operations teams responsible for outage response and storm mobilization, and governance incorporated configuration tracking, monitoring and logging, version control, and coordinated incident escalation paths for sustained service delivery.
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Buyer Intent: Companies Evaluating ARCOS Callout and Scheduling
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