List of Arcos Crew Manager Customers
Columbus, 43235, OH,
United States
Since 2010, our global team of researchers has been studying Arcos Crew Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Arcos Crew Manager for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Arcos Crew Manager for Workforce Management include: American Electric Power, a United States based Utilities organisation with 16330 employees and revenues of $19.72 billion, Eversource Energy, a United States based Utilities organisation with 10680 employees and revenues of $11.90 billion, Lincoln Electric System, a United States based Utilities organisation with 500 employees and revenues of $314.0 million and many others.
Contact us if you need a completed and verified list of companies using Arcos Crew Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Electric Power | Utilities | 16330 | $19.7B | United States | ARCOS | Arcos Crew Manager | Workforce Management | 2022 | n/a |
In 2022, American Electric Power expanded its ARCOS deployment to include Arcos Crew Manager as part of a field mobility initiative. The expansion targeted operations/field workforce management across multiple operating companies within the United States and focused on automating crew identification, mobilization and real time tracking.
Arcos Crew Manager was configured to support crew identification and mobilization workflows and to provide real time tracking of field personnel and assets. Implemented functional capabilities aligned with operations/field workforce management included automated crew assignment, mobilization sequencing and status orchestration to align field crews with restoration tasks.
The deployment linked Arcos Crew Manager with ARCOS callout and Resource Assist to standardize contractor and mutual aid workflows across AEP's US territories, creating an integrated flow between callout, resource management and crew tracking. These integrations supported operational coordination across multiple operating companies and enabled centralized management of contractor assignments and mutual aid resources within the ARCOS ecosystem.
Governance and rollout emphasized standardization of contractor and mutual aid procedures and alignment with operations teams, with the deployment embedded into restoration workflows to accelerate restoration efforts. The implementation focused on operational consistency across United States operations and on enabling field workforce managers to coordinate mobilization from centralized ARCOS modules.
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Eversource Energy | Utilities | 10680 | $11.9B | United States | ARCOS | Arcos Crew Manager | Workforce Management | 2016 | n/a |
In 2016, Eversource Energy implemented Arcos Crew Manager, Apps Category: . The deployment centralized crew planning and workforce management to support field operations across its New England service territory, providing a single operational control point for supervisors and dispatch teams.
Arcos Crew Manager was configured to deliver a single smartboard view for supervisors, improve crew scheduling and dispatch workflows, and support adherence monitoring for planned work. Functional capabilities emphasized by the deployment include crew assignment and rostering, real time visibility during storm restoration, and structured storm cost recovery reporting.
Operational coverage focused on operations and storm response across the United States service footprint, with supervisors and field crews using the system for day to day coordination and emergency restoration. Governance centered on operational workflows and reporting, and the implementation raised adherence rates for planned work by more than 10 percent while improving visibility for storm restoration and cost recovery.
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Lincoln Electric System | Utilities | 500 | $314M | United States | ARCOS | Arcos Crew Manager | Workforce Management | 2019 | n/a |
In 2019 Lincoln Electric System implemented Arcos Crew Manager alongside ARCOS Callout & Scheduling and Resource Assist. The deployment focused on outage management for field operations and workforce management across LES operations in the United States, Category: .
Arcos Crew Manager was configured to provide real time crew visibility, automate callout and scheduling workflows, and surface reporting and reconciliation data for operations teams. Functional capabilities implemented included crew assignment and tracking, automated callout sequencing, scheduling coordination between field crews and dispatch, and operational reporting for outage events.
LES brought Crew Manager live in November 2019 and scoped the rollout to operations and field workforce functions. LES expected the automation to shorten callout time for a four person crew from about 45 minutes to a few minutes and to improve reporting and reconciliation once Crew Manager was live.
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