List of Artologik HelpDesk Customer Support Customers
Vaexjoe, 35196,
Sweden
Since 2010, our global team of researchers has been studying Artologik HelpDesk Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Artologik HelpDesk Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Artologik HelpDesk Customer Support for Customer Support include: Scania Group, a Sweden based Automotive organisation with 58163 employees and revenues of $19.37 billion, Sparkasse Mainfranken Wurzburg, a Germany based Banking and Financial Services organisation with 1573 employees and revenues of $200.0 million, Cosworth, a United Kingdom based Automotive organisation with 350 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Artologik HelpDesk Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Artologik HelpDesk Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cosworth | Automotive | 350 | $60M | United Kingdom | Artologik | Artologik HelpDesk Customer Support | Customer Support | 2016 | n/a |
In 2016 Cosworth implemented Artologik HelpDesk Customer Support to manage customer support requests arising from its wind tunnel and engineering support activities, aligning the deployment to the Customer Support category. The rollout focused on centralizing ticket intake and improving ticket visibility and prioritisation across support engineers.
The Artologik HelpDesk Customer Support implementation centered on core ticketing capabilities including issue capture, status tracking, prioritisation rules and role-based queues, with configuration of notification workflows and basic reporting to surface backlog and ownership. Standard Customer Support functional terminology such as ticket lifecycle, SLA-driven prioritisation and agent assignment was applied to structure queues for engineering support and wind tunnel incidents.
Operational coverage included support engineers and engineering operations responsible for wind tunnel assets, with processes restructured to enforce triage, handoff and ownership of tickets. Governance emphasized standardized prioritisation criteria and visibility of open work items to reduce ambiguity across teams, and the system was used to improve ticket prioritisation and transparency as stated in vendor references.
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Scania Group | Automotive | 58163 | $19.4B | Sweden | Artologik | Artologik HelpDesk Customer Support | Customer Support | 2014 | n/a |
In 2014 Scania Group implemented Artologik HelpDesk Customer Support for internal ticketing and IT-support workflows at Scania Industrial Maintenance in Södertälje. The Artologik HelpDesk Customer Support deployment centralized paper-based request intake into a unified ticketing system, providing an immediate overview and faster handling across service desks. Functional capabilities configured included ticket intake forms, request categorization, assignment queues, status dashboards and case tracking consistent with Customer Support operations.
The implementation concentrated on operationalizing IT-support and maintenance request handling within Artologik HelpDesk Customer Support, configuring service queues, role-based access for technicians and service coordinators, and internal escalation rules. Governance emphasized process standardization and a centralized request intake workflow to replace manual handoffs in Södertälje, with rollout focused on Scania Industrial Maintenance. The deployment delivered consolidated routing, operational visibility for service managers and standardized workflows within the Customer Support category.
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Sparkasse Mainfranken Wurzburg | Banking and Financial Services | 1573 | $200M | Germany | Artologik | Artologik HelpDesk Customer Support | Customer Support | 2018 | n/a |
In 2018, Sparkasse Mainfranken Wurzburg implemented Artologik HelpDesk Customer Support to centralize internal service and IT support workflows. The deployment positioned Artologik HelpDesk Customer Support as the primary Customer Support application for routing and tracking both customer-facing inquiries and internal service requests.
Configuration emphasized structured ticketing, role-based task delegation, and workflow-driven assignment across departmental queues. The implementation included configurable ticket forms, prioritization rules, and visibility controls to support staff handling customer and internal requests.
Operational scope covered IT support and internal service teams across the bank, with ticket ownership and escalation paths mapped to department responsibilities. The deployment centralized task assignment and case tracking for staff handling both customer and internal requests.
Governance changes formalized ticket ownership and transformed delegation processes to increase transparency for request handling across departments. The implementation increased efficiency and transparency for staff handling customer and internal requests, aligning the bank s service operations around Artologik HelpDesk Customer Support.
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