List of AssurX Customer Quality Management Customers
AssurX
18525 Sutter Boulevard, Suite 150,
Morgan Hill, 95037, CA,
United States
Morgan Hill, 95037, CA,
United States
1 888-927-7879
Professional Services
100
$15M
Since 2010, our global team of researchers has been studying AssurX Customer Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AssurX Customer Quality Management for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AssurX Customer Quality Management for Customer Support include: Philips US, a United States based Healthcare organisation with 16639 employees and revenues of $7.87 billion, MiMedx, a United States based Life Sciences organisation with 895 employees and revenues of $321.0 million, Spectranetics US, a United States based Life Sciences organisation with 900 employees and revenues of $300.0 million, EyePoint Pharmaceuticals, Inc., a United States based Life Sciences organisation with 122 employees and revenues of $36.9 million, Keystone Dental Group, a United States based Life Sciences organisation with 200 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using AssurX Customer Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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EyePoint Pharmaceuticals, Inc. | Life Sciences | 122 | $37M | United States | AssurX | AssurX Customer Quality Management | Customer Support | 2021 | n/a |
In 2021 EyePoint Pharmaceuticals, Inc. implemented AssurX Customer Quality Management to consolidate disparate paper based quality processes into a single quality management system. The implementation maps to the Apps Category and used AssurX Customer Quality Management to rapidly validate document control and change control capabilities within months.
Configuration focused on Document Management, Change Control, and Training Management modules within AssurX Customer Quality Management, with CAPA and audit processes consolidated into the same QMS. Standard quality workflows were implemented for controlled document lifecycles, electronic change requests, training assignments and records, and audit tracking to create a unified quality record set.
Operational coverage centralized quality, training, and audit functions across EyePoint Pharmaceuticals, Inc., improving real time visibility and enabling faster reporting from a single platform. No specific external system integrations were provided in the project notes, the architecture emphasized a single AssurX platform as the authoritative document repository and quality record system.
Governance and rollout followed a compressed validation timeline to achieve operational use within months, aligning training and document control procedures to centralized workflows. Reported outcomes include improved real time visibility, faster reporting, and an estimated annual licensing cost savings of about $100,000.
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Keystone Dental Group | Life Sciences | 200 | $35M | United States | AssurX | AssurX Customer Quality Management | Customer Support | 2022 | n/a |
In 2022, Keystone Dental Group implemented AssurX Customer Quality Management to automate complaint handling and FDA reporting and to move away from paper-based complaint workflows. The deployment centered on Customer Quality Management for Life Sciences operations and targeted complaint intake, regulatory submission, and case closure processes across the organization.
The implementation leveraged AssurX Complaint Handling and FDA reporting capabilities, including automated MedWatch processing and electronic FDA submissions. Configuration emphasized structured complaint records, workflow-driven case management, validation rules to enforce regulatory fields, and automated routing to reduce manual intervention.
AssurX Customer Quality Management was integrated with Keystone Dental Group’s Oracle database to centralize complaint data and enable downstream reporting and traceability. Operational coverage included quality and regulatory functions and extended to customer service touchpoints where complaints were initiated, aligning business function workflows for end-to-end complaint lifecycle management.
Reported outcomes from the rollout include reduced manual data entry, a lower backlog and shorter time-to-closure for complaint cases, and an estimated savings of over 1,000 labor hours per year. The implementation prioritized regulatory submission automation and data integrity controls to support FDA reporting obligations.
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Keystone Dental Group US | Healthcare | 10 | $2M | United States | AssurX | AssurX Customer Quality Management | Customer Support | 2024 | n/a |
In 2024, Keystone Dental Group US implemented AssurX Customer Quality Management for Customer Support / Complaint Management to automate complaint handling and FDA eMDR reporting. The deployment targeted the company’s customer quality and support functions in the United States, aligning AssurX Customer Quality Management with complaint intake and regulatory case creation workflows.
Configuration centered on Customer Quality / Complaint Management and eMDR capabilities, including automated complaint intake forms, configurable business rules for triage and assignment, structured investigation records, and audit ready documentation. The AssurX Customer Quality Management implementation included workflow orchestration for case assignment, evidence attachment, corrective action tracking, and templated eMDR output generation.
Operational coverage included customer support, quality, and regulatory activities across Keystone Dental Group US in the United States, consolidating complaint records into a single system of record. The project implemented automated FDA reporting workflows to produce and route eMDR content and supported role based access controls and user approvals to maintain regulatory traceability.
Governance changes standardized intake, investigation, and reporting procedures, embedding process controls and audit trails within the AssurX Customer Quality Management environment. The implementation reduced backlog and saved more than 1,000 labor hours per year while strengthening complaint handling and FDA reporting processes.
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MiMedx | Life Sciences | 895 | $321M | United States | AssurX | AssurX Customer Quality Management | Customer Support | 2021 | n/a |
In 2021, MiMedx implemented AssurX Customer Quality Management to centralize complaint handling and post market reporting across its U.S. operations within the Customer Support category. The deployment targeted quality and compliance processes in Quality and Clinical Affairs, establishing AssurX Customer Quality Management as the primary system for complaint intake, case tracking and regulatory reporting workflows.
Configuration emphasized complaint case management, CAPA lifecycle orchestration, and regulatory reporting capabilities aligned with Customer Support and Complaint Management workflows. The implementation used structured form templates, automated routing and escalation rules, investigation tracking, and audit trail controls to support compliance oriented case investigations and to maintain traceability across CAPA activities.
Governance and process changes accompanied the technical work, instituting role based access controls, standardized investigation procedures, and formal sign off gates to improve regulatory readiness. The solution was rolled out across U.S. operations to unify complaint intake and investigation processes, helping ensure regulatory readiness and more efficient investigations.
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Philips US | Healthcare | 16639 | $7.9B | United States | AssurX | AssurX Customer Quality Management | Customer Support | 2014 | n/a |
In 2014, Philips US implemented AssurX Customer Quality Management to centralize complaint handling and regulatory reporting. The AssurX Customer Quality Management deployment served the Customer Support category, consolidating complaint intake and case processing workflows that had previously been paper-based across multiple regions.
The implementation centered on Complaint Handling and Customer Quality Management functional capabilities within AssurX Customer Quality Management, including structured complaint intake, configurable case management workflows, standardized regulatory reporting outputs, and one-click FDA submission capability. Configuration emphasized consistency of data capture and automated routing to support regulatory report generation.
Operational coverage addressed global regulatory reporting requirements for the US, EU, Japan, Korea, Malaysia and other markets, providing a single system for cross-border complaint visibility and submission compliance. The deployment unified complaint records and reporting artifacts to meet multiple country reporting formats and timelines.
Governance changes focused on standardizing complaint handling procedures and establishing centralized oversight for regulatory submissions and reportability. The implementation produced significantly improved data centralization and timeliness of reporting as part of Philips US customer quality management operations.
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Life Sciences | 900 | $300M | United States | AssurX | AssurX Customer Quality Management | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating AssurX Customer Quality Management
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD AssurX Customer Quality Management Coverage
AssurX Customer Quality Management is a Customer Support solution from AssurX.
Companies worldwide use AssurX Customer Quality Management, from small firms to large enterprises across 21+ industries.
Organizations such as Philips US, MiMedx, Spectranetics US, EyePoint Pharmaceuticals, Inc. and Keystone Dental Group are recorded users of
AssurX Customer Quality Management for Customer Support.
Companies using AssurX Customer Quality Management are most concentrated in Healthcare and Life Sciences, with adoption spanning over 21 industries.
Companies using AssurX Customer Quality Management are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of AssurX Customer Quality Management across Americas, EMEA, and APAC.
Companies using AssurX Customer Quality Management range from small businesses with 0-100 employees - 16.67%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 16.67%.
Customers of AssurX Customer Quality Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified AssurX Customer Quality Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.