List of Assyst ITSM Solution Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, x, 583 30,
Sweden
Linkoping, x, 583 30,
Sweden
46 13460 3600
Professional Services
7000
$1.7B
Since 2010, our global team of researchers has been studying Assyst ITSM Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Assyst ITSM Solution for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Assyst ITSM Solution for IT Service Management include: Sobeys, a Canada based Retail organisation with 128000 employees and revenues of $30.48 billion, Turner Construction, a United States based Construction and Real Estate organisation with 11000 employees and revenues of $17.00 billion, Omaha Public Power District, a United States based Utilities organisation with 4055 employees and revenues of $1.43 billion, Pact Group Holdings, a Australia based Life Sciences organisation with 6000 employees and revenues of $1.18 billion, Royal Commission For Jubail And Yanbu, a Saudi Arabia based Government organisation with 10000 employees and revenues of $925.0 million and many others.
Contact us if you need a completed and verified list of companies using Assyst ITSM Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Assyst ITSM Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Buyers Edge Platform | Professional Services | 1000 | $140M | United States | IFS | Assyst ITSM Solution | IT Service Management | 2022 | n/a |
In 2022, Buyers Edge Platform implemented Assyst ITSM Solution for IT Service Management to centralize IT operations and the service desk across the organization. Buyers Edge Platform deployed Assyst ITSM Solution within the IT Service Management domain to support incident resolution, request fulfillment, and standardized change workflows for corporate IT and infrastructure teams.
The implementation configured core modules including incident management, service request catalog, change management, a configuration management database, asset management, knowledge management, service level management, and a customer facing self service portal. Assyst ITSM Solution was configured to enforce approval workflows, SLA tracking, and knowledge driven resolution paths, aligning operational processes with IT service management best practices.
The deployment included integration with Tableau, with Assyst data feeds surfaced through Tableau dashboards used on the company website for service analytics and reporting. Data synchronization between the Assyst configuration management database and Tableau reporting was used to provide visibility into asset and ticketing trends presented to internal stakeholders.
Governance was formalized through Assyst change approval workflows and role based access controls, with service owner responsibilities aligned to the service catalog and change advisory processes. The rollout followed a phased approach focusing first on core service desk functionality, then expanding to asset and knowledge management, enabling consistent operational processes across Buyers Edge Platform IT teams.
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Creditsafe | Professional Services | 1500 | $250M | United Kingdom | IFS | Assyst ITSM Solution | IT Service Management | 2019 | n/a |
In 2019, Creditsafe implemented Assyst ITSM Solution for IT Service Management, replacing BMC Remedy ITSM Suite. The decision followed a competitive selection that shortlisted Axios assyst alongside Cherwell, Ivanti and ServiceNow, and evaluated fit for the organization across ease of use, scalability, security, affordability, availability and support quality.
Creditsafe expanded use of Assyst ITSM Solution after a successful ITOM proof of concept, choosing to broaden the platform footprint to operationalize ITOM alongside core IT Service Management capabilities. The implementation emphasized typical ITSM modules including incident management, problem management, change management, service catalog and configuration management database, aligned to require minimal administrative overhead and rapid configuration and setup.
The deployment targeted Creditsafe IT operations and service desk functions in the United Kingdom for an organization of approximately 1500 employees, with a focus on providing scalable, secure IT Service Management and automated ITOM telemetry where the proof of concept demonstrated fit. Selection rationale cited superior platform capabilities and the speed and quality of responses to requests for information during the evaluation process.
Governance and rollout followed a structured selection exercise and a proof of concept pathway, enabling Creditsafe to expand assyst usage based on demonstrated ITOM functionality and existing supplier trust. Operational priorities for the rollout included rapid installation, low ongoing administration overhead and the ability to scale the Assyst ITSM Solution across the company without complex implementation overhead.
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Omaha Public Power District | Utilities | 4055 | $1.4B | United States | IFS | Assyst ITSM Solution | IT Service Management | 2020 | n/a |
In 2020 Omaha Public Power District implemented Assyst ITSM Solution from IFS to centralize IT Service Management capabilities across its technology organization. The deployment was framed as a relaunch of the IFS assyst service management tool and was explicitly tied to ITIL-based process adoption overseen by the ITSM Process Manager role.
The implementation focused on core ITSM modules and workflows, including incident management, change management, problem management, a new user portal, and an FAQ knowledge base. Configuration emphasized data-driven improvements and workflow automation consistent with IT Service Management practices, and a problem management framework was established that identified and mitigated more than 700 errors since deployment.
Operational coverage extended to second-level support for more than 500 applications and software products, and the rollout targeted the full technology staff across the Omaha Metropolitan Area with remote work accommodations. The program also included training for the entire technology organization and reorganization of an 18 member unionized IT team into cross-functional analyst roles to align support and future technology coverage.
Governance and process changes were enforced through ITIL oriented controls and centralized service management ownership, with sponsorship at the manager level during the relaunch. Measured outcomes documented in the implementation include a reduction in Mean Time to Resolve from over 15 business days in 2022 to under 5 business days, demonstrating operational improvement after the Assyst ITSM Solution deployment.
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Pact Group Holdings | Life Sciences | 6000 | $1.2B | Australia | IFS | Assyst ITSM Solution | IT Service Management | 2016 | n/a |
In 2016, Pact Group Holdings deployed Assyst ITSM Solution for IT Service Management as part of a consolidated IT program. The Assyst ITSM Solution implementation was delivered alongside parallel initiatives including SAP cloud migration to Azure, an Esker invoice workflow rollout, and a data centre migration, situating the IT Service Management program within a larger infrastructure and application modernization effort.
The deployment focused on ticketing and workflow management capabilities, with Assyst ITSM Solution configured to provide incident and request handling, approval routing, and service catalogue driven workflows. Configuration work emphasized workflow automation and approval chains to support crossfunctional business processes, aligning IT Service Management functional modules with business approver paths and IT operational procedures.
Operational coverage for the Assyst ITSM Solution extended across internal IT and business functions, and the program included a service desk migration from a third party operation in India to a Manila based service desk as part of a service improvement initiative. The implementation was coordinated in the Asia Pacific context and operated alongside highvolume invoice processing and SAP hosting changes, providing a centralized ticketing platform for regional support and business workflow orchestration.
Governance changes accompanied the technical rollout, with process redefinition for ticket triage, approval workflows and service desk operating model adjustments to support the Manila based team. The Assyst ITSM Solution was positioned to unify ticketing and workflow across IT Service Management and business service lines, embedding new operational practices and approval governance into Pact Group Holdings service operations.
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Royal Commission For Jubail And Yanbu | Government | 10000 | $925M | Saudi Arabia | IFS | Assyst ITSM Solution | IT Service Management | 2025 | n/a |
In 2025, Royal Commission for Jubail and Yanbu implemented Assyst ITSM Solution, an IT Service Management platform, to unify service operations across five cities. The deployment established a centralized ITSM platform to standardize incident and request handling across departments and municipal sites, aligning service delivery with public sector operational requirements.
The implementation instrumented core service desk capability, incident management, service request fulfillment, change orchestration, a self service portal and a configuration management foundation to enable automated routing and SLA enforcement. Automated workflows reduced manual handoffs and the Assyst ITSM Solution was integrated with existing infrastructure and departmental systems to enable seamless exchange of operational data.
Operational governance was reorganized to a centralized operations model with consistent process definitions, role based access controls and workflow governance to maintain service quality across the five cities. Reported outcomes include a 10 percent reduction in ticket resolution time and user satisfaction at 95 percent, reflecting improved efficiency and consistent, high quality service delivery across departments.
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Retail | 128000 | $30.5B | Canada | IFS | Assyst ITSM Solution | IT Service Management | 2015 | n/a |
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Construction and Real Estate | 11000 | $17.0B | United States | IFS | Assyst ITSM Solution | IT Service Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Assyst ITSM Solution
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Assyst ITSM Solution. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Assyst ITSM Solution for IT Service Management include:
- Integrasia, a Indonesia based Communications organization with 109 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Integrasia | Communications | 109 | $10M | Indonesia | 2026-07-02 |
FAQ - APPS RUN THE WORLD Assyst ITSM Solution Coverage
Assyst ITSM Solution is a IT Service Management solution from IFS.
Companies worldwide use Assyst ITSM Solution, from small firms to large enterprises across 21+ industries.
Organizations such as Sobeys, Turner Construction, Omaha Public Power District, Pact Group Holdings and Royal Commission For Jubail And Yanbu are recorded users of
Assyst ITSM Solution for IT Service Management.
Companies using Assyst ITSM Solution are most concentrated in Retail, Construction and Real Estate and Utilities, with adoption spanning over 21 industries.
Companies using Assyst ITSM Solution are most concentrated in Canada, United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Assyst ITSM Solution across Americas, EMEA, and APAC.
Companies using Assyst ITSM Solution range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 57.14%, and global enterprises with 10,000+ employees - 28.57%.
Customers of Assyst ITSM Solution include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Assyst ITSM Solution customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.