List of Assyst ITSM Solution Customers
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Since 2010, our global team of researchers has been studying Assyst ITSM Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Assyst ITSM Solution for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Assyst ITSM Solution for IT Service Management include: Sobeys Canada, a Canada based Retail organisation with 128000 employees and revenues of $22.13 billion, Turner Construction, a United States based Construction and Real Estate organisation with 11000 employees and revenues of $17.00 billion, Pact Group Holdings, a Australia based Life Sciences organisation with 6000 employees and revenues of $1.18 billion, Royal Commission for Jubail and Yanbu, a Saudi Arabia based Government organisation with 10000 employees and revenues of $925.0 million, Creditsafe, a United Kingdom based Professional Services organisation with 1500 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Assyst ITSM Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Assyst ITSM Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Buyers Edge Platform | Professional Services | 1000 | $140M | United States | IFS | Assyst ITSM Solution | IT Service Management | 2022 | n/a |
In 2022, Buyers Edge Platform implemented Assyst ITSM Solution for IT Service Management to centralize IT operations and the service desk across the organization. Buyers Edge Platform deployed Assyst ITSM Solution within the IT Service Management domain to support incident resolution, request fulfillment, and standardized change workflows for corporate IT and infrastructure teams.
The implementation configured core modules including incident management, service request catalog, change management, a configuration management database, asset management, knowledge management, service level management, and a customer facing self service portal. Assyst ITSM Solution was configured to enforce approval workflows, SLA tracking, and knowledge driven resolution paths, aligning operational processes with IT service management best practices.
The deployment included integration with Tableau, with Assyst data feeds surfaced through Tableau dashboards used on the company website for service analytics and reporting. Data synchronization between the Assyst configuration management database and Tableau reporting was used to provide visibility into asset and ticketing trends presented to internal stakeholders.
Governance was formalized through Assyst change approval workflows and role based access controls, with service owner responsibilities aligned to the service catalog and change advisory processes. The rollout followed a phased approach focusing first on core service desk functionality, then expanding to asset and knowledge management, enabling consistent operational processes across Buyers Edge Platform IT teams.
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Creditsafe | Professional Services | 1500 | $250M | United Kingdom | IFS | Assyst ITSM Solution | IT Service Management | 2019 | n/a |
In 2019, Creditsafe implemented Assyst ITSM Solution for IT Service Management, replacing BMC Remedy ITSM Suite. The decision followed a competitive selection that shortlisted Axios assyst alongside Cherwell, Ivanti and ServiceNow, and evaluated fit for the organization across ease of use, scalability, security, affordability, availability and support quality.
Creditsafe expanded use of Assyst ITSM Solution after a successful ITOM proof of concept, choosing to broaden the platform footprint to operationalize ITOM alongside core IT Service Management capabilities. The implementation emphasized typical ITSM modules including incident management, problem management, change management, service catalog and configuration management database, aligned to require minimal administrative overhead and rapid configuration and setup.
The deployment targeted Creditsafe IT operations and service desk functions in the United Kingdom for an organization of approximately 1500 employees, with a focus on providing scalable, secure IT Service Management and automated ITOM telemetry where the proof of concept demonstrated fit. Selection rationale cited superior platform capabilities and the speed and quality of responses to requests for information during the evaluation process.
Governance and rollout followed a structured selection exercise and a proof of concept pathway, enabling Creditsafe to expand assyst usage based on demonstrated ITOM functionality and existing supplier trust. Operational priorities for the rollout included rapid installation, low ongoing administration overhead and the ability to scale the Assyst ITSM Solution across the company without complex implementation overhead.
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Pact Group Holdings | Life Sciences | 6000 | $1.2B | Australia | IFS | Assyst ITSM Solution | IT Service Management | 2016 | n/a |
In 2016, Pact Group Holdings deployed Assyst ITSM Solution for IT Service Management as part of a consolidated IT program. The Assyst ITSM Solution implementation was delivered alongside parallel initiatives including SAP cloud migration to Azure, an Esker invoice workflow rollout, and a data centre migration, situating the IT Service Management program within a larger infrastructure and application modernization effort.
The deployment focused on ticketing and workflow management capabilities, with Assyst ITSM Solution configured to provide incident and request handling, approval routing, and service catalogue driven workflows. Configuration work emphasized workflow automation and approval chains to support crossfunctional business processes, aligning IT Service Management functional modules with business approver paths and IT operational procedures.
Operational coverage for the Assyst ITSM Solution extended across internal IT and business functions, and the program included a service desk migration from a third party operation in India to a Manila based service desk as part of a service improvement initiative. The implementation was coordinated in the Asia Pacific context and operated alongside highvolume invoice processing and SAP hosting changes, providing a centralized ticketing platform for regional support and business workflow orchestration.
Governance changes accompanied the technical rollout, with process redefinition for ticket triage, approval workflows and service desk operating model adjustments to support the Manila based team. The Assyst ITSM Solution was positioned to unify ticketing and workflow across IT Service Management and business service lines, embedding new operational practices and approval governance into Pact Group Holdings service operations.
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Government | 10000 | $925M | Saudi Arabia | IFS | Assyst ITSM Solution | IT Service Management | 2025 | n/a |
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Retail | 128000 | $22.1B | Canada | IFS | Assyst ITSM Solution | IT Service Management | 2015 | n/a |
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Construction and Real Estate | 11000 | $17.0B | United States | IFS | Assyst ITSM Solution | IT Service Management | 2017 | n/a |
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