List of Astute Bot Customers
Columbus, 43231, OH,
United States
Since 2010, our global team of researchers has been studying Astute Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Astute Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Astute Bot for Chatbots and Conversational AI include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Publix Super Markets, a United States based Retail organisation with 255000 employees and revenues of $57.53 billion, Blue Diamond Growers, a United States based Consumer Packaged Goods organisation with 1800 employees and revenues of $1.61 billion and many others.
Contact us if you need a completed and verified list of companies using Astute Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Astute Bot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blue Diamond Growers | Consumer Packaged Goods | 1800 | $1.6B | United States | Astute Solutions | Astute Bot | Chatbots and Conversational AI | 2018 | n/a |
In 2018 Blue Diamond Growers deployed Astute Bot from Astute Solutions on www.bluediamond.com as a Digital Self-Service Platform to handle consumer inquiries and self-service transactions for customer support. The initial deployment targeted the highest contact volume topics, specifically questions about coupons, product flavors, allergies, ingredients, and recipes, which the Blue Diamond team identified as the most impactful areas to cover at launch. Astute Bot was configured to deliver conversational interactions driven by narrow AI and natural language processing, allowing consumers to ask questions and complete a variety of transactions through dialogue. The implementation leveraged a single core functionality model that can be built once and reused across websites, mobile apps, messengers, and voice-based virtual assistants, enabling channel expansion without reengineering the underlying conversational framework. Blue Diamond adopted a phased rollout strategy, starting on the corporate website and iterating as the bot learned, with governance focused on iterative training, topic prioritization, and expanding functionality into additional consumer engagement channels and customer service workflows.
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | Astute Solutions | Astute Bot | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Delta Air Lines deployed Astute Bot as a Digital Self-Service Platform to support flight attendant in-flight issue resolution and agent-assisted escalations. The deployment followed a successful proof of concept and moved into production with flight attendants using a custom-configured Astute app to resolve issues and obtain answers in real time.
The implementation bundled Astute Agent, Astute Bot, and Astute SOS to deliver conversational chatbot interactions, video-assisted support, and CRM-backed case handling. Astute Bot provided natural language conversational flows for common queries, while Astute Agent CRM captured escalations and interaction metadata; Astute SOS enabled real-time video chat between flight attendants and Delta support agents.
Operational coverage focused on flight attendants as primary users with support agents as the escalation endpoint, creating an in-flight support workflow that connected conversational self-service to agent-assisted video sessions. Interactions from flight attendants were logged in Astute Agent CRM, enabling centralized tracking of cases and a single source for support interaction records.
Governance emphasized operational reporting and feedback loops, Delta leveraging Astute Agent reporting capabilities to gauge overall customer satisfaction and glean insights for improved support. The configuration delivered a more natural and convenient experience for flight attendants by combining automated conversational resolution with the option to escalate to human video support, and interaction logging established a basis for continuous process refinement.
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Publix Super Markets | Retail | 255000 | $57.5B | United States | Astute Solutions | Astute Bot | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Publix Super Markets deployed Astute Bot as a Digital Self-Service Platform from vendor Astute Solutions. Publix Super Markets is listed as a customer of Astute Solutions for Astute Bot, and the implementation focused on automating customer self service interactions across Publix digital channels and store facing information requests. The deployment aligns with typical digital self service use cases for retail customer service and store operations.
The Astute Bot implementation centered on conversational AI capabilities, natural language understanding, and knowledge base driven answer retrieval to support guided resolution flows. Functional modules implemented included intent recognition, scripted troubleshooting guides, automated case creation and escalation pathways to human agents, and analytics for intent and conversation tracking. Astute Bot was configured to operationalize common customer inquiries and to serve as a first line of resolution within the contact center workflow.
Governance for the deployment emphasized content ownership and iterative intent model tuning by customer service stakeholders, with operational handoffs between contact center teams and store operations for unresolved issues. The rollout followed a staged approach with ongoing model refinement and content governance to maintain answer accuracy and routing rules. This configuration reflects standard Digital Self-Service Platform operational practices for a large retail supermarket operator.
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Buyer Intent: Companies Evaluating Astute Bot
- Liberty University, a United States based Education organization with 2500 Employees
- Pocket Books PDX United States, a United States based Professional Services company with 10 Employees
- University of Illinois, a United States based Education organization with 12000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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