List of athenaCommunicator Customers
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Since 2010, our global team of researchers has been studying athenaCommunicator customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased athenaCommunicator for Patient Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using athenaCommunicator for Patient Management include: Trinity Health, a United States based Healthcare organisation with 127000 employees and revenues of $23.90 billion, Lifepoint Health, a United States based Healthcare organisation with 50000 employees and revenues of $8.80 billion, Valley Health System, a United States based Healthcare organisation with 6500 employees and revenues of $1.60 billion and many others.
Contact us if you need a completed and verified list of companies using athenaCommunicator, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The athenaCommunicator customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lifepoint Health | Healthcare | 50000 | $8.8B | United States | athenahealth | athenaCommunicator | Patient Management | 2014 | n/a |
In 2014, Lifepoint Health implemented athenaCommunicator as a Patient Communication System to consolidate patient outreach and clinical messaging across provider and clinical staff workflows. The deployment targeted both large scale implementations and add on practices, aligning communication touchpoints with clinical and scheduling operations.
Configuration work focused on appointment reminders, two way secure patient messaging, automated outreach campaigns, templated communications, and scheduling integration capabilities typical of Patient Communication System solutions. athenaCommunicator was configured to support message personalization, consent management, and delivery channel rules across phone, SMS, and patient portal messaging.
Operational integration linked athenaCommunicator with athenaCollector and athenaClinicals as well as Nuance Dragon to surface clinical events and documentation triggers for outbound communications. Integrations emphasized patient record synchronization, event driven notification triggers from clinical and revenue cycle systems, and message routing tied to encounter and appointment data.
Rollout and stabilization were led by a team leader who directed 25 consultants providing go live elbow support for providers and clinical staff during cutover and add on practice onboarding. Governance established clinical communication workflows, template approval processes, and training programs to embed athenaCommunicator into provider and front office operations.
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Trinity Health | Healthcare | 127000 | $23.9B | United States | athenahealth | athenaCommunicator | Patient Management | 2015 | n/a |
In 2015, Trinity Health implemented athenaCommunicator, a Patient Communication System, as part of coordinated new market activations of the athena EHR. The program consisted of three parallel 16-week implementation projects led by Trinity Health, each timed to align deployment of patient engagement capabilities with local EHR go-lives.
athenaCommunicator was configured to support patient outreach for population health and the patient portal, and the implementation workstreams focused on outreach campaign templates, automated outreach workflows, secure messaging, and portal enrollment flows. The athenaCommunicator deployment included configuration of population segmentation, scheduling-triggered outreach, and consent-aware messaging consistent with patient communication workflows.
Integrations were executed directly with the athena EHR to exchange appointment, clinical and patient contact data and to drive EHR-triggered outreach events. Operational coverage during each market activation encompassed ambulatory clinics, population health teams, and contact center workflows, with data flows supporting enrollment, message delivery, and portal access provisioning.
Governance followed a centralized project cadence with local operational leads to manage configuration, template governance, change control, and go-live readiness across markets. The phased 16-week rollout model standardized implementation tasks and handoffs between technical teams and clinical operations during each athena EHR market activation.
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Valley Health System | Healthcare | 6500 | $1.6B | United States | athenahealth | athenaCommunicator | Patient Management | 2019 | n/a |
In 2019 Valley Health System implemented athenaCommunicator as its Patient Communication System to centralize patient outreach and financial messaging across clinical and revenue cycle teams. The deployment of athenaCommunicator is described alongside ongoing maintenance responsibilities and support tasks, emphasizing cloud hosted connectivity with other athena products and practice sites.
Configuration and functional coverage emphasized liaison responsibilities for Patient Financials and Population Health, routine support for athenaClinicals, and assistance with athenaCommunicator maintenance tasks. The implementation included training and readiness assessments for practices, support for collector tablespace activities in athenaCollector, troubleshooting of errors, and validation and analysis of system reports to align messaging workflows with billing and collections processes.
Integrations were operationalized with the broader athena ecosystem, including athenaClinicals, athenaCollector, Health Endeavors for population health workflows, and Anodyne for financial reporting, with a specific interface monitoring process for the Meditech to Athena charge file batch mapping error queue. Operational scope covered revenue cycle, population health teams, accountable care organization coordination, and practice-level staff, with on rotation on call support and analyst on duty coverage to manage incidents.
Governance practices included documented current and future workflow capture, readiness assessments for application adoption, continuous review of new application developments and version upgrades, and proactive change impact assessment and communication. Day to day operational governance relied on assigned analyst tasks, client email and webinar support to address critical issues, and liaison activity for VMG revenue cycle initiatives to surface improvement opportunities.
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