List of Atos GEMMA Customers
Atos (Including Evidian)
River Ouest, 80 quai Voltaire, Bezons,
Paris, 95877,
France
Paris, 95877,
France
33 1 73 26 00 00
Professional Services
70000
$9.4B
Since 2010, our global team of researchers has been studying Atos GEMMA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atos GEMMA for Emergency Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atos GEMMA for Emergency Management include: Galicia, a Spain based Government organisation with 88000 employees and revenues of $14.49 billion, Aragon, a Spain based Government organisation with 60399 employees and revenues of $8.91 billion, Extremadura, a Spain based Government organisation with 16000 employees and revenues of $8.64 billion, The Comunidad de Madrid, a Spain based Government organisation with 1000 employees and revenues of $250.0 million, Government of Castilla-La Mancha, a Spain based Government organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Atos GEMMA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Atos GEMMA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aragon | Government | 60399 | $8.9B | Spain | Atos | Atos GEMMA | Emergency Management | 2019 | n/a |
In 2019, Aragon implemented Atos GEMMA and deployed the Atos GEMMA integrated emergency management solution within its regional public safety operations. The deployment targeted the Centro de Atención de Emergencias 112 SOS Aragon and was configured to support 112 PSAP call taking in the Aragon region, Spain, positioning the implementation within the Emergency Management category.
Atos GEMMA was configured to support core emergency management capabilities typical of the category, including call taking workflows, incident management, computer aided dispatch workflows, geospatial mapping for situational awareness, resource coordination, and standardized incident logging. Configuration emphasized protocol driven call triage and incident lifecycle management to align system behavior with established emergency response procedures.
Operational coverage was focused on 112 PSAP operations across the Aragon region, impacting emergency call handling, dispatch coordination, and regional interagency incident workflows. The rollout was executed as a staged PSAP deployment with governance controls established to align configuration, role based access, and escalation workflows with regional emergency protocols and operational procedures.
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Extremadura | Government | 16000 | $8.6B | Spain | Atos | Atos GEMMA | Emergency Management | 2019 | n/a |
In 2019 Extremadura implemented Atos GEMMA as the regional Atos Emergency Management System for 112 Extremadura, deploying the Atos GEMMA application to support public safety operations across the autonomous community. The implementation is explicitly categorized as Emergency Management and was provisioned to centralize 112 emergency call operations under a single regional platform.
The deployment configured core modules typical of Emergency Management, including incident intake and call handling, resource dispatching and incident lifecycle management, GIS based situational awareness, and operational dashboards for real time event tracking. Atos GEMMA was set up to support structured workflows for incident prioritization, status updates, and role based operational views for call operators and dispatch coordinators.
Operational integrations were aligned with emergency telephony and geospatial information feeds, and the solution delivered data feeds to field units to enable responder location and routing for dispatch. The scope of the implementation covered the regional 112 emergency center and supported coordination among civil protection, emergency medical services, fire, and police dispatch functions within Extremadura.
Governance for Atos GEMMA was organized around public safety process controls, with defined incident ownership and escalation rules, operator profiles, and controlled access to situational dashboards and reporting. The narrative reflects a category aligned deployment of Atos GEMMA as an Emergency Management platform for regional 112 operations in Extremadura.
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Galicia | Government | 88000 | $14.5B | Spain | Atos | Atos GEMMA | Emergency Management | 2020 | n/a |
In 2020, Galicia implemented Atos GEMMA, deploying the Atos GEMMA Emergency Management solution to consolidate regional public safety coordination and crisis handling. The deployment targeted both PSAP and field operations as a single platform for incident intake, triage and coordinated response across Xunta de Galicia emergency services.
The implementation configured core GEMMA capabilities for PSAP call handling, incident logging, dispatch orchestration, resource tracking and field unit coordination, aligning functional workflows for emergency medical services, firefighters, police, civil protection, transport authorities and major event management. The GEMMA emergency and crisis management product was positioned to support end-to-end incident lifecycle management, from initial call through field resolution and multi-agency coordination.
Architecturally the rollout established a region-wide operations layer for Galicia, aligning command-and-control workflows and standardizing escalation and classification protocols across agencies. Governance was structured to unite regional civil protection and emergency operations centers, enabling a common operational picture for 112 PSAP operations and field responders across the Galicia region.
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Government of Castilla-La Mancha | Government | 300 | $50M | Spain | Atos | Atos GEMMA | Emergency Management | 2019 | n/a |
In 2019, the Government of Castilla-La Mancha deployed Atos GEMMA as its Emergency Management platform to power regional 112 operations. The deployment is recorded as 112—Junta de Castilla La Mancha and was provisioned to serve call taking and multiagency coordination for the Castile La Mancha regional emergency service.
Atos GEMMA was implemented with core call taking and integrated emergency management capabilities, including PSAP call handling, incident lifecycle management, and coordinated dispatch workflows for EMS, FRS and Police. The implementation leverages the GEMMA integrated emergency management solution design, aligning functional modules for incident logging, resource assignment and situational awareness across responding services.
Operational coverage centers on the regional 112 PSAP and the connected emergency services framework, enabling unified workflows across health emergency services, fire and rescue and law enforcement units. Governance focused on consolidating call taking and multiagency operational processes under a single Emergency Management application, with configuration directed at cross-agency incident routing and shared operational procedures.
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The Comunidad de Madrid | Government | 1000 | $250M | Spain | Atos | Atos GEMMA | Emergency Management | 2020 | n/a |
In 2020 the Comunidad de Madrid deployed Atos GEMMA as its Emergency Management application. The deployment focused on multi-agency coordination across police, emergency medical services, fire brigades, rescue units, transportation and utilities, reflecting Atos's more than 20 years of experience setting up public emergency coordination centers.
The Atos GEMMA integrated emergency management solution was implemented to support 112 PSAP call taking and integrated EMS, FRS and police workflows, aligning with capabilities commonly expected in Emergency Management platforms such as incident intake, dispatch orchestration and cross-agency resource coordination. Explicitly the solution supports SUMMA 112 emergency medical services PSAP workflows and Cuerpo de Bomberos de la Comunidad de Madrid fire and rescue operations, centralizing call handling and incident management functions.
Architecturally the deployment required demanding integration of diverse legacy systems, a pattern Atos has delivered across Spain where GEMMA covers roughly half the country and over 20 million potential users, and where the platform has been deployed for multiple regional 112 services and critical infrastructure operators. Integration focus included PSAP telephony and data exchanges with EMS and FRS operational systems, and the implementation was scoped at the regional public safety and emergency response level within the Madrid region.
Atos's participation on the Advisory Board of the European Emergency Number Association and involvement in Next Generation 112 and Operations committees informed interoperability and standards alignment for the Comunidad de Madrid implementation, supporting multi-agency governance and operational procedures. The deployment emphasized interoperable workflows and centralized incident coordination without introducing specific outcome metrics.
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FAQ - APPS RUN THE WORLD Atos GEMMA Coverage
Atos GEMMA is a Emergency Management solution from Atos.
Companies worldwide use Atos GEMMA, from small firms to large enterprises across 21+ industries.
Organizations such as Galicia, Aragon, Extremadura, The Comunidad de Madrid and Government of Castilla-La Mancha are recorded users of
Atos GEMMA for Emergency Management.
Companies using Atos GEMMA are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Atos GEMMA are most concentrated in Spain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Atos GEMMA across Americas, EMEA, and APAC.
Companies using Atos GEMMA range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 60%.
Customers of Atos GEMMA include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Atos GEMMA customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Emergency Management.