List of Avaya Contact Analyzer Customers
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Since 2010, our global team of researchers has been studying Avaya Contact Analyzer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Contact Analyzer for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Contact Analyzer for Customer Analytics include: Banco Galicia Argentina, a Argentina based Banking and Financial Services organisation with 7200 employees and revenues of $5.00 billion, Centro De Comando, Control, Computo, Comunicaciones Y Contacto Ciudadano (C5) Mexico, a Mexico based Government organisation with 1200 employees and revenues of $125.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Contact Analyzer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Contact Analyzer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Galicia Argentina | Banking and Financial Services | 7200 | $5.0B | Argentina | Avaya | Avaya Contact Analyzer | Customer Analytics | 2015 | n/a |
In 2015 Banco Galicia Argentina implemented Avaya Contact Analyzer as part of a broader Avaya contact-center platform deployment, initiating a migration to modernize its CRM and contact-center operations in Argentina that completed in March 2016. The engagement positioned Avaya Contact Analyzer within the bank’s Customer Analytics and reporting and quality-management stack to centralize analytics and operational reporting.
The implementation consolidated reporting, call recording, workforce management and quality-management tooling under the Avaya Contact Analyzer and adjacent Avaya platform components. Configuration focused on standardized reporting pipelines and quality workflows that aligned contact analytics outputs with agent performance and coaching processes.
Operationally the deployment covered Banco Galicia’s contact-center operations in Argentina and was integrated into CRM and contact-center infrastructure to create a unified analytics layer, improving visibility across customer interactions. Avaya Contact Analyzer functioned as the Customer Analytics engine for interaction-level reporting and QM orchestration across the contact-center stack.
Governance and rollout followed a multi-stage migration concluded in March 2016, centralizing reporting and QA processes to support operational oversight. According to the customer case write-up, the consolidated reporting, recording and workforce/quality-management approach delivered improved operational visibility and better first-contact resolution.
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Centro De Comando, Control, Computo, Comunicaciones Y Contacto Ciudadano (C5) Mexico | Government | 1200 | $125M | Mexico | Avaya | Avaya Contact Analyzer | Customer Analytics | 2021 | n/a |
In 2021 Centro De Comando, Control, Computo, Comunicaciones Y Contacto Ciudadano C5 Mexico implemented Avaya Contact Analyzer as part of its contact and voice analytics tooling. The Avaya Contact Analyzer entry is recorded in the C5 2021 technical annex for a maintenance tender, indicating the application is in operational use for the city public-safety contact operations.
Avaya Contact Analyzer is described in the procurement specification as providing contact and voice analytics and reporting, consistent with its placement in the Customer Analytics category. The implementation emphasizes voice analytics and contact reporting capabilities and supports operational dashboards and reporting workflows typical for Customer Analytics solutions.
The deployment is integrated into a broader Avaya voice and workforce optimization stack documented in the maintenance and procurement materials, which indicates technical coupling to Avaya voice infrastructure and WFO components in the C5 environment. Operational coverage is the Mexico City public-safety contact center run by Centro De Comando, Control, Computo, Comunicaciones Y Contacto Ciudadano C5, supporting incident communications and contact center operations.
The inclusion of Avaya Contact Analyzer in a formal maintenance tender signals governance through procurement and maintenance contracts and centralized specification for servicing the Avaya stack. The procurement documentation specifically lists Avaya Contact Analyzer among installed voice and contact-center systems for maintenance and operational support.
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Buyer Intent: Companies Evaluating Avaya Contact Analyzer
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