Aflac
1932 Wynnton Road,
Columbus, 31999, GA,
United States
Columbus, 31999, GA,
United States
1 706-323-3431
Insurance
Aflac Technographics
Aflac Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aflac and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12785 Aflac employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aflac has purchased the following applications: Exela Lockbox for AR Automation in 2009, AspireHR Cloud Benefits for Benefits Administration in 2018, Exela Debt Collection for Debt Collection and Recovery in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aflac is running and its propensity to invest more and deepen its relationship with Exela Technologies , SAP , AspireHR or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aflac revenues, which have grown to $18.84 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aflac intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aflac Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2009 | 2009 |
In 2009, Aflac deployed Exela Lockbox as an AR Automation solution to centralize remit capture and document intake for its mailroom and payments processing functions. The implementation placed Exela Lockbox at the center of lockbox operations for remittance processing, aligning lockbox capture with accounts receivable workflows and document imaging in support of billing and claims finance functions.
The deployment configured core Exela Lockbox capabilities including high-volume image capture, MICR and OCR line extraction, automated check amount recognition, barcode and header sheet scanning, batch sorting for single and multiple payment groups, and exception routing for non-remittance documents. Configuration emphasized automated end-to-end lockbox workflows, barcode driven document preparation, and staged batching to feed downstream imaging and reconciliation processes.
Operational integration accounted for existing mailroom and document processing practices that historically used PayCourier, Smartscreens, Omation and Opex machines for physical sortation, and SCLogic and imaging systems for departmental routing and image ingestion. Exela Lockbox was implemented to operate alongside those mail and imaging workflows, receiving prepared batches and producing machine-readable images and exception queues for accounts receivable, claims processing, and back-office document management.
Rollout and governance focused on operational role redesign and workstream rules, leveraging established roles such as data entry specialists, document processing specialists, and read mail specialists to manage barcode and header preparation, MICR/OCR verification, and routing of non-funds items. Process controls centered on batch sorting rules, exception handling procedures, and imaging quality checkpoints to ensure consistent lockbox throughput and accurate downstream accounting and document retrieval.
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AspireHR | Legacy | AspireHR Cloud Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018 Aflac implemented AspireHR Cloud Benefits as part of a broader SAP SuccessFactors Employee Central program. The deployment of AspireHR Cloud Benefits was coordinated with Employee Central, EC Time Off and Employee Central Payroll, and the Apps Category .
Configuration emphasis for AspireHR Cloud Benefits included benefits administration workflows such as eligibility rules, open enrollment automation and benefit election capture. The implementation was aligned with adjacent HR modules including Compensation, Learning, Succession and Development, expanded Performance and Goals, Recruiting, Marketing and Onboarding to preserve a consistent employee data model.
Integrations were established between AspireHR Cloud Benefits and Employee Central and Employee Central Payroll to support benefits eligibility feeds, payroll deduction mapping and enrollment data synchronization. Operational coverage included HR, benefits administration and payroll functions across Aflac's United States operations and intersected with talent management processes.
Governance and process work focused on centralizing benefits administration, standardizing enrollment windows and coordinating payroll reconciliation and change control with Employee Central. AspireHR Cloud Benefits served as the benefits administration instance within the broader SAP SuccessFactors ecosystem while aligning benefits workflows with core HR and talent modules.
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Benefits Administration | HCM |
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2018 | 2018 |
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2021 | 2021 |
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Contingent Labor Management | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2021 | 2021 |
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Employee Experience | HCM |
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2017 | 2017 |
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Interview Scheduling | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Recruiting Chatbot | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Debt Collection | Debt Collection and Recovery | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Aflac implemented Exela Debt Collection in the Debt Collection and Recovery category to support payer claims operations in the United States. The engagement was positioned alongside claims and transaction processing services within the insurance revenue cycle management space, with Exela contracted under a commercial arrangement to handle collections related workflows for claims receivables.
Exela Debt Collection was configured to manage account receivables management, collections workflow orchestration, payment reconciliation and dispute tracking functions consistent with Debt Collection and Recovery platforms. Configuration emphasized processing claim-related receivables and automating standard collections lifecycle steps to align with Aflac’s payer claims processing throughput.
Operational coverage centered on payer claims operations and revenue cycle management departments, where Exela provided claims transaction processing services as part of the outsourcing relationship. The deployment model focused on processing claims-linked receivables and integrating operational collections touchpoints into ongoing claims workflows.
Governance and operational risk became material after Exela experienced a June 2022 ransomware incident, with Aflac alleging operational losses and initiating litigation and refund claims tied to the incident. Public reporting of the dispute highlights contractual governance and third party operational risk when external Debt Collection and Recovery services are embedded in insurer claims processing.
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Insurance Policy Administration | ERP Services and Operations |
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2016 | 2017 |
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Travel Management | ERP Services and Operations |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2023 |
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Call Center | CRM |
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2021 | 2022 |
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CRM | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Lead Generation | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2012 | 2012 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Risk Management | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2010 | 2010 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Loss Prevention | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2025 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Vulnerability Management | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Aflac
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aflac Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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FAQ - APPS RUN THE WORLD Aflac Technographics
Aflac is a Insurance organization based in United States,
with around 12785 employees and annual revenues of $18.84 billion.
Aflac operates a diverse technology stack with applications such as
Exela Lockbox, AspireHR Cloud Benefits and Exela Debt Collection,
covering areas like AR Automation, Benefits Administration and Debt Collection and Recovery.
Aflac has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies and AspireHR.
Aflac recently adopted applications including
Transmit Security B2C in 2024, Transmit Security Identity Verification in 2024 and Paradox Olivia Chatbot in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aflac’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aflac’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aflac technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.