List of Avaya Equinox Customers
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Since 2010, our global team of researchers has been studying Avaya Equinox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Equinox for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Equinox for Audio Video and Web Conferencing include: Co-op, a United Kingdom based Retail organisation with 65000 employees and revenues of $14.50 billion, Prime Minister's Office,10 Downing Street, a United Kingdom based Government organisation with 8000 employees and revenues of $1.04 billion, ASSU 2000, a France based Insurance organisation with 1800 employees and revenues of $500.0 million, Euro-Assurance, a France based Insurance organisation with 550 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Equinox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Equinox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ASSU 2000 | Insurance | 1800 | $500M | France | Avaya | Avaya Equinox | Audio Video and Web Conferencing | 2017 | n/a |
In 2017 ASSU 2000 deployed Avaya Equinox as the enterprise conferencing client while rolling out an Avaya Omnichannel Contact Center across five sites and 400 agencies, covering approximately 1,600 agents, positioning Avaya Equinox within the Audio Video and Web Conferencing estate. The deployment was executed under the DSI Operations organization and included the migration of the existing Skype conferencing environment to Avaya Equinox.
The implementation delivered core Avaya Omnichannel components, including AACC, AES, WFO, WFM, CHB and SBC, and provisioned full IP telephony for contact center agents. Configuration work focused on omnichannel routing and channel routing logic, operator SIP link migration, and SIP interconnection between the incumbent Alcatel 4760 infrastructure and the new Avaya platform.
Infrastructure and integration scope included redundancy managed across two data centers, operator interconnection in SIP to the Avaya solution, and compliance alignment with on‑premise networking and security stacks. The environment was validated against Arista LAN designs, Fortinet wifi, Fortinet and F5 firewall configurations, Veeam Networker backups, Windows Server 2012 hosts, EMC storage and VMware virtualization, while maintaining AS400 connectivity for legacy transaction processing. Avaya Equinox videoconferencing was integrated into that operational topology for unified audio, video and web conferencing.
Program governance encompassed stakeholder management, business requirement definition for omnichannel contact handling, facilitation of business workshops, and steering via Coproj Copil and Codir forums. Operational handover artifacts created by the program included high level design and low level design documentation, operating files, and defined Level 1 and Level 2 maintenance processes.
Operational readiness activities explicitly covered training for supervisors, agents and administrators on the Avaya telephony and conferencing features, and the project documented redundancy and operator SIP migration as part of its resilience design.
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Co-op | Retail | 65000 | $14.5B | United Kingdom | Avaya | Avaya Equinox | Audio Video and Web Conferencing | 2017 | n/a |
In 2017, Co-op deployed Avaya Equinox for Audio Video and Web Conferencing. Avaya Equinox was provisioned as the primary collaboration client inside a centralized Avaya Pod Fx platform to support contact centre and enabling functions including HR, consolidating collaboration tooling across the enterprise.
The implementation configured Avaya Equinox for voice, video and web conferencing, presence and desktop collaboration workflows, and integrated unified interaction capabilities. The project also delivered an Experience Portal with speech enabled interactions and implemented Avaya Proactive Contact predictive dialler functionality to support outbound engagement and blended contact centre operations.
The technical architecture included centralised SIP trunking for site connectivity, QoS policy design and a private cloud tiered service infrastructure and service model to host conferencing and contact centre workloads. Explicit integrations implemented included CRM integration, customer engagement optimisation with Verint, and PCI and FCA compliant payment and recording interfaces with Eckoh and P&R.
Governance and rollout were led by the enterprise architecture team responsible for HR and Contact Centre strategic direction, roadmaps and governance, with technical leadership for contact centre and collaboration projects. The deployment standardized Avaya Equinox as the enterprise client for Audio Video and Web Conferencing and aligned telephony, conferencing and contact centre workflows under common governance and service models.
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Euro-Assurance | Insurance | 550 | $55M | France | Avaya | Avaya Equinox | Audio Video and Web Conferencing | 2017 | n/a |
In 2017, Euro-Assurance deployed Avaya Equinox as part of an Audio Video and Web Conferencing and contact center modernization for its insurance operations. The engagement targeted migration of 1600 agents across 5 sites and 400 agencies and included implementation of Avaya Equinox alongside an Avaya Omnichannel Contact Center solution.
The Avaya Omnichannel Contact Center was configured with core components AACC, AES, WFO, WFM, CHB and SBC and provisioned for full IP telephony across agent endpoints. Implementation work focused on telephony provisioning, channel routing rules for omnichannel interactions, and conversion of the existing Skype conferencing footprint to Avaya Equinox audio and video endpoints.
Integrations emphasized SIP interconnection with an existing Alcatel 4760 environment and migration of operator links to SIP, with operator connectivity established in SIP to the Avaya platform. Redundancy was managed across two data centers and the overall technical stack referenced Arista LAN networks, Fortinet wifi, Fortinet and F5 firewalls, Veeam Networker backups, Windows Server 2012, EMC storage, VMware virtualization and AS400 connectivity.
Program governance included business workshops, Coproj Copil and Codir steering, and stakeholder management to define omnichannel business needs and channel routing. Operational readiness included training for supervisors, agents and administrators of the Avaya telephony solution and delivery of high level and low level design documentation along with Level 1 and Level 2 maintenance processes for the Avaya Equinox and contact center environment.
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Government | 8000 | $1.0B | United Kingdom | Avaya | Avaya Equinox | Audio Video and Web Conferencing | 2018 | n/a |
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